The Lodge at Kukui'ula

Reviews

• PP

  Pam

  Jan 5, 2026
  2.0
  We had an alright stay at the Lodge but really wouldn’t recommend it to anyone who is looking for a five star hotel experience. The biggest pro is the units are lovely and spacious. You get a proper one bedroom apartment unit alongside a parking spot included. Service was very lacking. Some of the amenities advertised were unavailable. The Lodge is a country club first and it definitely shows in how they treat the guests. Dinner and brunch reservations were difficult to come by at the clubhouse and the staff acted like we should have been grateful for everything we requested especially if it could potentially take spots away from club members. They make it so difficult to golf here as a nonmember I don’t know why even advertise. A lot of the site is under construction. Concierge, front desk etc are very limited and after hours service is minimal. The service level is simply not at the level you’d expect at any hotel at this price point. Overall we found our stay disappointing and would not recommend to others unless you have a connection with the club.
• LL

  Lisa Lori

  Dec 30, 2025
  3.0
  A very odd experience. We booked the largest villa with a pool available as we have 5 people in our family. Two weeks before Christmas the hotel wrote us that the air conditioning in the unit was broken and there were no other options for us and we can cancel if we want. Of course, we couldn't book something on such short notice. We asked if they could fix it please. They put cooling units in each of the rooms and it proved to not be a problem but different than central air for sure. When we arrived the greeter was not friendly in the least, seemed annoyed when we asked if the room was ready at 3:00 p.m. and then didn't seem to want show us to our room which was one of the most unfriendly experiences we have ever had when arrived at a hotel *she kept trying to find someone else to do it. They gave us a 15% discount because of the air conditioning which was very nice. The plunge pool and outdoor area of villa was not cleaned or swept once during our stay and with the numerous geese and birds in the area, there is lots of animal droppings and the pool was unusable. The restaurant, valet, golf, bike and spa staff were extremely warm and friendly in contrast to the greeting. The golf course, pools and spa are all terrific and it is a nice setting but there is a definite preference for the club members. Housekeeping was only scheduled for twice during the week which is highly unusual for the pricing of the property. When they tried to cancel our second service and we inquired with the same woman at the front office, she told me they are very busy. When we returned to our room, the staff was there to clean and we were thrilled. They were radioed while i stood there and were basically being told they shouldn't be there. They stayed and clean but again, super odd. For a five star property and pricing, you did not have a feeling of being welcome. It was our first time on the island and almost everywhere the locals are friendly and lovely. I have never written a review like this before.
• JF

  Joseph Fallavollita

  Jul 30, 2017
  5.0
  Top notch