Four Seasons Resort Maui at Wailea

Reviews

• JB

  Justin B

  Feb 28, 2026
  5.0
  We just got home from a week stay at this resort and it was absolutely fantastic. From the moment you step on the property everything you see is beautiful with amazing attention to detail. The employees were extremely friendly and helpful without exception. Our garden view suite was huge, modern and super clean with every amenity you could imagine. We tried all the restaurants on the property and each one was great. Ferraros is probably the best. The breakfast buffet is expensive but it’s so good that it’s worth it! Every minute spent on the property felt like a dream from lounging by the pools to snorkeling on the beach with sea turtles and whales jumping up in the distance. I can say we have never been so sad to leave a hotel at the end of our trip and if we come back to Maui there is no way we will stay anywhere else.
• AA

  Alex

  Feb 20, 2026
  4.0
  Overall, we had a very good experience at Four Seasons Maui. The property is beautiful, the concierge team was genuinely helpful, and the service throughout most of the resort reflected the brand’s reputation. The only reason this isn’t a full five-star review is due to two consecutive days of disappointing service at the adults-only pool bar. On both occasions, our order was either not entered or incorrectly prepared. The interaction felt inattentive and indifferent — not aligned with the Four Seasons standard of hospitality. To their credit, a manager promptly came out, apologized, and comped our meal, which we appreciated. However, we would have much preferred that the service simply be executed correctly from the start. It appeared that other team members were working hard to compensate, which makes the inconsistency even more noticeable. The overall stay was positive, but consistency — especially in high-visibility areas like the adults pool — is what distinguishes a good resort from a truly exceptional one.
• DM

  Devanie Moschella

  Feb 19, 2026
  1.0
  We actually canceled our reservation before we got the chance to stay there. We booked a room where our stay was almost $13,000 and we found out that our second child who is four years old isn’t allowed to stay in the kids club without an adult, you have to be five and older, which is insane to me when the four seasons in Orlando Florida Allows three-year-olds and up to go to the kids club unsupervised as long as they’re potty trained and they can eat on their own. It absolutely baffles me that they don’t allow an a four-year-old but they allow a five-year-old so we chose to take our money elsewhere and we will not stay with that hotel in Maui ever again we will just keep going to The Four Seasons in Orlando since they actually allow four-year-olds to go to the kids club. if you’re going to have an age limit for kids club, you should make it companywide not per location because my four-year-old can do everything my five-year-old can.
• BR

  B R

  Feb 12, 2026
  1.0
  I seldom leave negative reviews, but our experience needs to be documented for anyone considering the Four Seasons Maui. Our stay was fully prepaid through Amex Fine Hotels & Resorts. Due to severe weather, that actually had us trapped in the room for 2 days, we requested to leave two days early. On February 7, the front desk approved an early departure with a refund for the unused nights and instructed us to have Amex call to process it. I proceeded to search for a flight to leave early. On February 8, after finding a flight, both the front desk and concierge reconfirmed the refund and even assisted with moving our car transfer to the earlier departure date. On February 9, we vacated the room before 4pm, were physically downstairs in the lobby lounge, and reviewed our final bill with the front desk, where we were again told the unused nights would be refunded. An Amex Travel representative also confirmed that Four Seasons had internal notes approving this refund. Days later, after returning home, we still hadn't received a refund. Upon calling to inquire, we quickly discovered management reversed course. We were initially told there were “no notes,” about any of this, despite reading back the very clear messages about this between us and the front desk from the Four Season's app. The next day, we were told that they did in fact confirm all of the things we told them, but the refund would be denied because our checkout occurred at 4pm instead of noon — a condition that was never disclosed during any of the multiple in-person confirmations. Important to note, the 4PM late checkout is a guaranteed benefit when booking through AMEX Travel. This is far from a misunderstanding. This is a complete breakdown in integrity and accountability at a property that markets itself as world-class hospitality. Luxury pricing should come with transparency, consistency, and ownership when mistakes happen. Instead, we experienced shifting explanations, missing documentation, and a refusal to honor what staff repeatedly approved face-to-face. We have stayed at many luxury properties around the world, including other Four Seasons locations, and have never encountered anything like this. Not only will we never return to this resort, we will never return to ANY Four Seasons properties. Proceed with extreme caution.
• NL

  Natalie Laszcz

  Feb 6, 2026
  3.0
  We were excited about spending time at the adult only infinity pool. However, we were quite surprised to learn that you have to arrive at about 7am in order to get a chair. We arrived at 11:45am and no chairs were available. We were added to a waitlist. After being added to the waitlist, we were informed there were 20 parties ahead of us. Essentially, the whole place would need to clear out before we would be next in line. There was another couple in front of us that had been waiting even longer. They arrived around 11am. When the pool closed at sunset they still had not received a text for available chairs. Even if you get a chair, if you leave the chairs they will clear your items and give the chairs to someone else. There is no where to even lay out your towel if you want to stay to use the pool. Obviously, this pool area is way too small for the amount of guests they have at this property. This was in February so I can’t imagine the waitlist during the summer. I was surprised to see other reviews complaining about this same issue. Some of the reviews are 4 years old so it appears this has been an ongoing issue that they don’t plan on fixing. I would not book this property hoping to use this pool.

Frequently Asked Questions About Four Seasons Resort Maui at Wailea