Many customers expressed dissatisfaction with the lack of adequate air conditioning, often highlighting the additional fees for portable units that do not effectively cool the entire space.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, including reports of bugs and unclean conditions upon arrival, which detracted from the overall experience.
Customer Service
Feedback on customer service was mixed, with some guests reporting rude or unhelpful interactions, particularly regarding air conditioning and check-in procedures.
Value for Money
Guests frequently commented on feeling that the accommodations did not provide good value for the price, especially given the additional charges for amenities like air conditioning.
Location and Views
Despite the issues, many guests appreciated the beautiful ocean views and convenient location, noting that these aspects were highlights of their stay.
AA
Anna
Nov 12, 2025
5.0
I absolutely loved my stay here! The views were absolutely amazing and the grounds were so beautiful! I couldn’t help but to get distracted by each new beautiful plants and flowers I saw! I’d love to stay again!
SC
Simon Carrier
Oct 11, 2025
1.0
At over $1,500 USD for 4 days, it’s outrageous to charge an extra $15 per day for air conditioning — which, by the way, is not a wall unit. It’s just a portable AC in the bedroom that can’t be moved and isn’t powerful enough to cool the entire apartment. This is dishonest — it’s a hidden fee. At that price, it’s unthinkable that air conditioning isn’t included, especially in Hawaii, where it’s at least 80°F year-round. A total absurdity. For this reason, I do not recommend this place.
GT
George Trager
Sep 9, 2025
1.0
Booked this place because of a late breaking refurb at our usual spot that made it unavailable. This place seemed fine in the ad from the rental company. Possibly missed some gotchas in the fine print, I suppose.
Just checked in to unit 1205, which from the looks of things is a pretty typical condo, if maybe more recently refurbed, so others may be less satisfactory than our unit.
Piece fell off the refrigerator the first time we opened the door. Back patio door handle is bent from people pulling too hard to open it.
The place was *HOT* when we got here and a frantic search for the thermostat came up empty...because there's NO CENTRAL A/C. Further research revealed a minisplit system that serves only the bedrooms (probably 20% of the place). The entire rest of the place relies on one dinky, undersized, noisy "portable" A/C unit that is literally poked through a louvered window and kind of jammed into place. The vent hose was broken off from the flange, so hot air just ran back into the room, a laws of thermodynamics problem if ever there was one. Running the unit just made the room net-hotter.
The switching cost to ditch this place and take our chances against the same or worse has us probably staying put but we will NEVER book here again and our recommendation would be that nobody else do so either.
In Kailua-Kona, A/C is pretty much a necessity and the omission here is glaring.
We reviewed the listing again and the mini-split system is indeed called out, just not its inadequacy to do the job it is there to do and that it only serves a small part of the unit. There's a relatively small heat pump on the patio, which is probably why the owners put the portable into the main room because it can't handle the whole unit. It's just far too small to do the job but since A/C draws a lot of Amps so maybe that's all they can run, who knows? Most people would not catch this from the description in the listing, so I'm making it clear here.
To be fair, the floors and kitchen are newish and clean, the furniture is basically island-standard Walmart stuff though functional and clean, but given the unpleasant climate control situation, we're feeling more than a bit ripped off.
The place is advertised as "Kona Sunsets" but given the orientation of the patio, it's not a great sunset view. You need to really lean out and crane your neck to see around a pillar and a patio next door. Add to that, the heat exchanger for the minisplit blows *right onto the place you sit on the patio* buffeting you with hot air...just a total failure to plan for the obvious...making sitting on the patio to watch the sunsets (a main reason for renting right on the coast) kind of a ripoff, too.
For what we are paying for this unit, we've stayed in much, much better accommodations along Alii Drive.
In parting, caveat emptor.
MS
marjorie Schwartz
Sep 9, 2025
5.0
We rented from a private owner. We love Sea Village. Very clean and furniture is comfortable. Decorated very nicely. Will come again.
BH
Biliana Heidler
Aug 11, 2025
2.0
Schöne Anlage mit Pool, ABER Air-conditioning und Kaffee (2$) sind extra zu bezahlen
What type of accommodations does The Sea Village offer?
The Sea Village offers vacation rental accommodations in Kailua-Kona, Hawaii.
Where is The Sea Village located?
The Sea Village is located at 75-6002 Ali‘i Drive, Kailua-Kona, HI 96740, United States.
How can I contact The Sea Village for booking or inquiries?
You can contact The Sea Village by phone at +1 855-776-9891 or visit their website at https://www.westgateresorts.com/hotels/hawaii/big-island/sea-village/.
What time zone is The Sea Village located in?
The Sea Village is in the Pacific/Honolulu time zone.
Are there any nearby hotels or resorts near The Sea Village?
Yes, nearby hotels and resorts include Kona Shores, Hale Ali'i Kai, Club Wyndham Royal Sea Cliff, VI RESORTS at Sea Village, Kona Tiki Hotel, and Royal Sea Cliff Kona.
What nearby beaches can visitors enjoy when staying at The Sea Village?
Visitors can enjoy nearby beaches such as Kona Coast State Park, Banyan's Beach, and Punalu'u Black Sands Beach.
Are there cafes or places to eat near The Sea Village?
Nearby eateries include Green Flash Coffee, Pine Village small Cafe, and Kahalu'u Snack Wagon, offering coffee, smoothies, and local snacks.
What recreational activities are accessible near The Sea Village?
Guests can enjoy outdoor activities at Kona Coast State Park which offers a beach and skate park, as well as visiting Banyan's Beach for attractions and activities.
Is there real estate or property management near The Sea Village for prospective buyers or renters?
Yes, nearby real estate and property management include Sea Village Resort, Kona Real Estate Company, Clark Realty Corporation, and Kona Makai Condominiums.
Where can guests find health or medical services near The Sea Village?
Guests can access health services at Keauhou Urgent Care Center and Ali'i Health Center located nearby.