Business Details
About
Tourist AttractionsTour OperatorHistorical LandmarkAirport Shuttle Service
Roberts Hawaii provides shore excursions, tours, historical tours, sustainability tours, airport ground transportation, school bus services and a 10% discount on tours when booking online.
Details
- Requires appointmentAvailable
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.7
2,729 reviews
5 stars
2,364
4 stars
193
3 stars
69
2 stars35
1 star
68
What are people saying?
AI-generated from recent customer reviews
Punctuality
Most customers praised the service for being on time for pickups and drop-offs.
Customer Service
Drivers and staff were frequently described as friendly, courteous, and helpful.
Tour Quality
Tour guides received high marks for their knowledge, engagement, and ability to enhance the experience.
Booking Issues
Some customers reported problems with third-party bookings and communication, leading to confusion.
Overall Satisfaction
Many customers expressed a strong likelihood of using Roberts again and recommended the service.
- TMTodd Mitchell4 days ago1.0The bus driver left me up up way around the corner from where the entrance of the hotel that I was staying at and I was disabled with forearm crutches with the two bags and a backpack and the guy didn't even offer me any help. Terrible
- ABAlishia BrownNov 12, 20255.0We had an amazing experience. I would definitely use them again. The driver was exceptionally nice very polite and helpful. The ride was very smooth and calming and the bus was incredibly clean. I love the state of Hawaii and everyone there is so very kind and nice. thank you for your service
- KGKimberly Michelle GayNov 11, 20255.0Excellent customer service and great service to the hotel destinations. Driver was knowledgeable about the areas to visit and sightseeing. I have used Robert’s service twice in one year and I will keep coming back to get them to take me to my hotels from the airport. Fast and efficient service and great staff.
- GFGeorge FrankNov 3, 20255.0ROBERTS is been just great this trip for me. (Outstanding service to Pearl Harbor and back for me today!) Their booking agent ... VIATORTRIPADVISOR ... not so. VIATOR billedmycredit card last July for $92.96. HNL to Waikiki hotel on 11/1, and back to HNL on 11/5. They said ROBERTS was my transportation. After my 11/1 flight landed at HNL, I called ROBERTS. They had NO RECORD of my payments to VIATOR. Nor, had they any knowledge of who I was. (I ended up paying ROBERTS for my round-trip airport rides!) For future limo needs in Ohau, I will deal directly with ROBERTS!! VIATOR simply can't be trusted.
- SDStephen DevineOct 23, 20255.0Plan was to fly from SF to Oahu to meet my wife who was flying in from Tokyo.HAL canceled my flight and a rebooked HAL flight that was supposed to arrive at 10:45pm , due to creeping delays didn’t arrive until 1:25 am. My wife as well as my self had to call Roberts 3 times to rearrange pick up for me. The dispatcher was well aware of my situation, was very concerned and extremely helpful and reassuring that the late night dispatcher would be on duty to arrange pickup. Upon arrival, at the baggage claim, the dispatcher, in person, who was also well aware of our situation, greeted me, said, “Welcoming to Hawaii”, and presented me with a lei , shook my hand and walked me to my bus and handed me off to the driver. The dispatcher was well dressed , friendly, handsome and looked like Vic Damone. My wife cried and fell into my arms when we were finally reunited after a very long and frustrating day of traveling.The Roberts team showed that they cared and went the extra mile and displayed the true meaning of aloha no matter what the situation. It was one of the best welcomes I had ever experienced. Roberts is the flat out best transportation service on the islands and continues to excel at what they do best. Love and Aloha, Steve Devine and June Dayao.
Frequently Asked Questions About Roberts Hawaii
What services does Roberts Hawaii offer?
Roberts Hawaii provides shore excursions, tours including historical and sustainability tours, airport ground transportation, and school bus services. They also offer a 10% discount when booking tours online.
Where is Roberts Hawaii located?
Roberts Hawaii is located at 444 Niu St #300, Honolulu, HI 96815, United States.
What are Roberts Hawaii's hours of operation?
Roberts Hawaii is open daily from 8:00 AM to 5:00 PM.
How can I contact Roberts Hawaii for reservations?
You can contact Roberts Hawaii by phone at +1 877-321-5845 or by email at reservations@robertshawaii.com.
Does Roberts Hawaii offer any discounts?
Yes, Roberts Hawaii offers a 10% discount on tours when booking online at least 7 days in advance.
What payment methods does Roberts Hawaii accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What languages does Roberts Hawaii support?
Roberts Hawaii supports English and Japanese languages.
Which cities does Roberts Hawaii serve in Hawaii?
Roberts Hawaii serves multiple cities including Honolulu, Kahului, Kapolei, Lahaina, Hana, Kailua-Kona, Kihei, Lihue, Kahuku, Waimea, Kapa'a, Kapalua, Kaanapali, Napili-Honokowai, Pearl Harbor, Poipu, Waikiki, Waialae, and Keauhou.
Are there any nearby car rental services to Roberts Hawaii?
Yes, nearby car rental options include Honolulu Auto Rentals, 808 Smart Car Rentals, Rent me Rentals, Smart Car Rental, Rent Me Waikiki Rentals, and Honolulu Moped Rentals, which can help customers explore the area conveniently before or after using Roberts Hawaii's services.
What nearby places can I visit before or after a tour with Roberts Hawaii?
Nearby places include the Waikiki Monarch Hotel, Hawaiian Monarch historic motel, local cafes like KORNETTI and Maleko Coffee and Pastries, and restaurants such as Choco House and Mochi Do Hawaii, perfect for dining or relaxing around your tour schedule.
How can nearby transportation and travel services assist Roberts Hawaii customers?
Nearby travel services like ホノルルオートレンタル and various car rental agencies provide flexible transportation options to customers, making it easier to reach Roberts Hawaii or travel around Honolulu and other service areas for a seamless experience.