Hilton Waikiki Beach Resort & Spa

Reviews

• SP

  Sriranga Palyam

  2 days ago
  3.0
  If you are paying to stay at the Hilton in Waikiki, know that most of what you’re paying for is the prime location — right in the heart of Waikiki. The hotel itself feels a little old and could definitely use some updates. On arrival, we were greeted by a baby lizard at our door that we had to shoo away, which was not the warm welcome we expected. Inside the bathroom, there was no exhaust fan, so moisture just clung to the ceiling and made the space uncomfortable. For some unknown reason, there’s no microwave provided in the rooms, which felt inconvenient especially for us vegetarians. Breakfast options were very limited on the vegetarian side — apart from some cereals, bread, and cut fruits, there was nothing else to eat, but we still ended up buying breakfast package. Overall, the hotel doesn’t quite justify the price unless you’re after the location itself. The hotel has a small pool and mini golf on the 10th floor, for which they charge a resort fee of $55 per night—a fee that feels unreasonable given the modest amenities included. This fee covers various benefits like WiFi, beach chair rentals, and some activities, but charging this much for limited extras feels unjustified against the price paid for the stay.
• MC

  Melo Carmelo

  3 days ago
  3.0
  This hotel has a Very Friendly Staff 👍✅ Housekeepings are very good and on time 👍✅ But the Hotel is Not right by the ocean and it will take you 10 minutes walk to get to the ocean!! No coffee maker or microwave in your room!!👎 Hotel has a restaurant and coffee shop but it is very pricey and doesn’t have any good quality food 👎 Please go to the Waikiki Market for the grocery, coffee and warm food with the affordable prices🫶👍 This market is 7 minutes walk to the hotel and everything is fresh 🫶🫶🫶👍👍🙌🙌 Waikiki Market 2380 Kūhiō Ave ( At the second floor). Honolulu, HI 96815 United States
• LH

  Lennie Handy-Bolden

  Nov 12, 2025
  1.0
  Booked through a third party, room type received by the hotel was incorrect but showing correct on third party end. Hotel staff told me “this is why you don’t book with a third party”. Treated rudely by staff and this error was not my fault, tickets were sent in by both Hilton and the third party so IT could investigate how my room type was received incorrectly. Staff did not have to make rude comments towards me or make me feel uncomfortable when this wasn’t my fault.
• BL

  Baj Li

  Nov 8, 2025
  1.0
  I am a Hilton Honors member and previously submitted a complaint regarding my stay in December 2024, but I never received a response. During that visit, the front desk experience was extremely disappointing. The staff member assisting me a man with blonde hair wearing a black wedding band was unprofessional, unhelpful, and lacked basic courtesy such as greeting or smiling. This experience left a lasting negative impression, which is unlike the service I’ve come to expect from Hilton. I sincerely hope that since then, the front desk team has been retrained or replaced with staff who better represent Hilton’s hospitality standards.
• AZ

  Alana Zurbrugg

  Oct 27, 2025
  1.0
  Oh boy, where to start. We requested an early check-in and were told no — even though the hotel clearly wasn’t busy. The first room we were given had black hairs all over the floor, mold in the shower, filthy vents, and spots of mold on the curtains. It was honestly uncomfortable to even unpack. The so-called “renovations” are just surface-level cover-ups — paint and wallpaper slapped over old fixtures. For Hilton’s prices, that’s unacceptable. The in-room amenities are completely outdated: TVs that can’t connect to phones for streaming, DVD players still sitting under the screens, and a lamp with faulty wiring that flickered until we physically adjusted it. Even the on-site restaurant with “24/7” in its name has very limited hours — so the name is flat-out misleading. On top of that, there were no real amenities. A microwave was an extra $50, parking was $55 per day (plus tips), and resort fees were another $50 daily. It felt like every little thing came with an upcharge — nickeled and dimed at every turn. We also asked for a late checkout, were granted a measly one hour, and then got a call just ten minutes after the original checkout time asking why we hadn’t left yet. Between the poor cleanliness, outdated rooms, misleading advertising, and nonstop extra fees, I felt completely taken advantage of. For the price point and Hilton’s reputation, this was incredibly disappointing. I won’t be staying with Hilton again.

Frequently Asked Questions About Hilton Waikiki Beach Resort & Spa