Hilton Waikiki Beach Resort & Spa

Reviews

• MG

  madhurima guha

  Feb 25, 2026
  1.0
  If there is anything great about this resort ( technically motel), it is the location. Although location has nothing to do with the service. Stay away from this place unless you are really pressed for money. They do not provide any service, which might go slightly off their basic script, such as asking for basic stationary. Also they need real training, especially housekeeping staff to how to speak to guests over phone. You might feel you are talking to a wall at times. Overall Do Not Recommend ! Location:5 Everything else of the hotel: -1
• AS

  arunkumar subramanian

  Feb 25, 2026
  1.0
  Treat this place like a motel, not a full-service hotel. The biggest letdown was the service. Both concierge and housekeeping were well below expectations. I called to request a portable fan and was abruptly hung up on. When I asked for a simple roll of tape to seal my luggage, I was told to come downstairs to get it myself — only to find out they had just one roll for the entire property and no spare available. That pretty much sums up the operational standards here. Any request outside of their basic script seemed to confuse the staff. If you ask for anything slightly beyond routine, don’t expect much help. The hotel likely stays in business because of its location and competitive pricing. If budget is your only priority, it may work. But if you expect even modest service standards and responsiveness, I’d strongly suggest looking elsewhere.( I am also a Hilton gold status member. ) Looking forward to a nonchalant “owners” response to the post
• W_

  won _T

  Feb 18, 2026
  5.0
  신혼여행에서 3일간 액티비티 및 드라이브 코스로 오랜시간 바깥 활동이 많아 잠만 잘 가성비 숙소를 찾다 발견한 곳! 위치가 너무 좋았어요.^^ 일정이 빠듯해 수영장이나 기타 시설은 이용해보지 못했지만 와이키키비치까지 도보5분, 쇼핑몰까지 도보 7-10분, 로비에 스타벅스 있고, 근처에 무스비나 포케 맛집 있고, 버스정류장도 바로 앞에 있어요! 디럭스룸 오션뷰였는데 멀리 보이는 바다도 좋았고, 옆으로 보이는 다이아몬드헤드도 은근 힐링! 가성비 숙소 찾고 계신다면 추천합니다.^^ * 샤워헤드 분리안됨. 개인샤워헤드 못써요! * 주차장은 있으나 주차비는 추가해야 합니다.
• TT

  Toby

  Feb 8, 2026
  5.0
  Welcoming and efficient check-in, no waiting around. I appreciated an upgrade to a two-room suite on a high floor, with a balcony looking towards the beach. Plenty of space, clean, and a comfortable layout, well suited to my short stay. The location works very well for Waikiki. Easy walk to the beach and close to shops and places to eat, and straightforward for getting to and from the airport. Travelling solo and staying just one night, I kept it simple with counter dining and a beer in the sports bar, which was convenient and did what I needed. Overall, a comfortable and well-run hotel in a strong location. Views across the sea and the hills inland. This Hilton works with its well-placed setting, close to essentials and suited to a smooth, no-fuss stay. I hope to visit again. (Visited August 2019)
• CK

  Channa Kelly

  Feb 6, 2026
  1.0
  Disappointing Experience – Not a “Resort” Feel at All I stopped by the Hilton Hotel Waikiki Beach Resort & Spa today because I was seriously considering booking a stay. I could clearly see that rooms were available (including Friends & Family rates), and as a Gold member, I expected at least a basic level of courtesy and hospitality. Instead, the experience was surprisingly unwelcoming from the start. The valet refused to take our car because we were “not guests yet” and told us to park on the street. Not exactly the first impression you’d expect from a property calling itself a resort. We then went inside to inquire about seeing a room before booking. The manager refused to show us a room, despite availability. If you’re trying to attract guests, especially loyalty members, this approach makes little sense. While in the lobby, we also noticed that the space felt outdated and not well maintained. The windows were dirty, the pillars were visibly dirty, and overall it lacked the polished feel you’d expect from a Waikiki resort property. We initially thought, “We don’t usually hang out in the lobby anyway, let’s just see a room.” But after being refused a room showing, we decided to leave. Definitely not the welcoming or elevated resort vibe we were expecting. We will be staying elsewhere.

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