Hilton Vacation Club The Modern Honolulu

Reviews

• TB

  Tim Bagnieski

  1 day ago
  4.0
  Nice hotel - great people and location: If you are like me and relied on the Hilton brand to put their best foot forward, and you read the reviews too late, you might of been concerned upon check in at the Modern, Hilton Waikiki. My review hopefully puts a lot of these concerns to rest as this property is very nice. If you are coming to expect a Waldorf Astoria experience you will be sorely disappointed. Like, me you are probably expecting a busy tourist property in Waikiki beach. And this is precisely what you will be getting at the Modern. Not Modern and not yet upgraded by HGV, but the property, people and location are fantastic. Love the pool areas, gym was adequate and spacious, water filtration stations on site, and views of marina all very nice. Our room was one the many anxious for updates, but nothing was bad and housekeeping staff kept everything very tidy and smelling of lemon fresh each day. We will likely hit Maui next time so I am unlikely to return, but I would, and I would also recommend the property to friends.
• NM

  Nayo Martinez

  Jan 5, 2026
  1.0
  Spoke to Yuko (spelling?) for about 2.5 hours trying to cancel my reservation more than a week in advance. Yuko insisted to know the personal details about WHY I would not be coming to her hotel. It was VERY awkward and unpleasant to spend that much time on the phone. I am disappointed a company as large as Hilton thinks a HOTEL RESERVATION is leverage to be used to extract personal info for. I didn't stay at the hotel, I have no idea about the rooms but I know Yuko made me feel disturbed and as far as I can tell plans to keep my money despite me telling her well in advance to cancel. Consumers may not have much of a voice any more in 2026 and people like Yuko try their best to brush it under the rug, but I want as many people to hear me when I say this hotel management in not an ethical business. That's my 4 cents.
• TK

  Tanvi Kasture

  Dec 30, 2025
  1.0
  This stay was deeply disappointing and honestly a shame on the Hilton name. The bed quality is terrible — uncomfortable mattress, cheap bedsheets, and a low-quality duvet that made it impossible to sleep. I did not sleep at all, which directly caused me to miss and cancel a snorkeling trip the next morning because I couldn’t wake up. Sleep is a basic expectation, and this property completely failed. After experiencing this, I noticed many Google reviews reporting the exact same issues, especially regarding poor bed quality and an unjustifiably high resort fee that does not match the services offered. This clearly isn’t a one-off problem. What made the experience worse was the complete lack of Hilton-level hospitality. The front desk staff was not helpful or knowledgeable at all. When I raised a serious concern about sleep deprivation, the only solutions offered were a mattress topper and fixing a bathroom door — neither addressing the real issue. I was also wrongly told that because I booked through a travel portal, Hilton could not help, which shows a concerning lack of understanding of basic Hilton service standards. This property does not meet Hilton expectations in any way and damages the brand’s reputation. Hilton should seriously reevaluate whether this hotel deserves to carry its name. I would strongly advise future guests to stay elsewhere, especially if you value sleep, service, or genuine hospitality.
• TH

  Tammie Haley

  Dec 18, 2025
  3.0
  The Modern. We are staying in a standard room, with two full beds. We found out today that Hilton has recently acquired this hotel and will be doing renovations in the future. Thank goodness because we've stayed at multiple Hiltons through the years and couldn't understand how this could be so below their standards. Small uncomfortable beds. Broken fixtures (lamps mostly) worn out areas in furniture, really weird louvered "blinds" between the bathroom and main area, hardly any closet space, and no dresser. This is supposed to be big enough for 4 adults. It is not really. We had mentioned to the front that we were struggling to fit for sleeping, they apologized but didn't offer solutions. Staff seems nice. We had to call down for more pillows and towels since rhe room had only been set up for two people (our reservation was for 4 adults). They arrived quickly after our call. I would prefer more information on check in about where things are located and how breakfast works. We had just come from another Hilton on the island and had gotten free breakfast (very good) and afternoon drinks. Now that we have had to pay for buffet here once we will be going elsewhere for breakfast. The rooms are clean, the mini fridge a decent size for some drinks and maybe a few leftovers. There is USB charging for phones in-between the two beds. Plug outlets in other areas of the room. We brought longer charging cords. There are night stand shelves on either side of beds so that is a plus for phones, glasses, books, CPAP (if needed) and small fans. The air conditioning is quiet and does well to keep the room comfortable. (The fan in the bathroom does not do a good job exhausting and keeping the mirror fog free. (Maybe why part of the wall louvers to open to help with air flow?) I look forward to seeing how the renovations go. I'm sure the new rooms will be beautiful.
• TM

  Tammy McClellan

  Dec 10, 2025
  1.0
  I recently stayed here November 29-December 4 I was not happy with the hotel overall it was not what was advertised the beds were horrible and way to low to the ground the room was not clean to a Hilton standard and was very outdated. When we first arrived our room was not ready so we had to wait a couple hours when we returned back and starting checking in the front desk lady let us know that on the Monday that we would be there that the electricity would be shut off from 9-5 umm what we paid 400 dollars a night for this room to have no electricity and not to even offer to accommodate the room for that day that was unacceptable. Then we are met by the concierge who said to us aloha welcome to the modern please come with me for your welcoming gift we followed her only to be lead to a room where they want to set you up for an appointment to listen to a time share speech unacceptable we are on vacation not there to be hassled about a time share for a hotel that is very outdated. After the second night I went to the front desk to ask to be changed rooms due to the bed being so low to the ground and my husband was having a hard time getting up and down off of it and I was told well all the rooms are the same but we will bring you a mattress topper when house keeping cleans your room we returned back and nothing was done to the bed and we were literally gone the entire day because again it was the day we had no electricity for the room and could not stay in a room with no AC so they had all day to fix the bed and did not I called down to the front desk and asked why nothing was done and was told well we must have missed that and sent somebody to the room with an egg crate to put on the bed seriously an egg crate what is that going to do so then we are very tired and go to bed and then around 11 pm someone is knocking on our door and continues knocking for at least 10 minutes I finally answer the door and it is housekeeping trying to bring another mattress to add on top of the bed but my husband is sleeping at this time and they said they would come back the next day to bring the mattress back and no one ever showed up I asked to speak to a manager who was very rude and never did anything about it I then asked for a Corporate manager to call me and was told they would call the next day and ai am still waiting so stay away from this hotel it is not worth the high prices they charge.

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