Hilton Hawaiian Village Waikiki Beach Resort

Reviews

• JK

  Jonathan Kam

  Nov 13, 2025
  3.0
  The diamond head tower is starting to show its age but overall we had a good experience with our little one swimming in the lagoon and various pools. However, the live music every night til 10pm was a little tough, and there was so much construction going on from morning to afternoon that was quite distracting to our stay and made it hard to truly relax. One positive was Cotton at the concierge/tour bookings desk did a great job providing guidance and suggestions about our preferred activities, parking, etc. He was extremely friendly and helpful!
• RS

  Roy Shepherd

  Nov 10, 2025
  5.0
  I wanted to give a shout out to Brian Palmieri and the front desk management team at the Hilton Hawaiian Village. We checked into the resort and Brian completed our check in. We told him that we were celebrating our 30 year anniversary. Brian went above and beyond to upgrade us to an awesome room. I hadn’t seen the kind of service in a long time. It is the reason we come back to the Hilton Hawaiian Village and strive to become a lifetime diamond member. Thank you for making our anniversary special. Much appreciated Brian!!
• CR

  Chris Rainey

  Nov 9, 2025
  3.0
  Update to an already disappointing Hilton experience. - Tonight our entire floor reeked of Marijuana. - at 2115 a loud fight happened and doors were being slammed. At 2130 you could hear people in the hall way and staff was standing in the hall way putting rubber gloves on. - TVs are not smart TVs so no NFL on Thursday night in the room. - The tower nearest the beach is under construction and the entire time on the beach all you could hear is drilling and cutting. Hilton responded to this post that their parking is competitive, which I would say isn't true as it is 20 to 30 a night over the other hotels I have stayed at in this location. They also did not address the other issues we had with the room and provided a standard response that almost reads the same as all their other reviews response. We love Hilton, but this trip as not lived up to our expectations. We booked a room for 8 nights using points (over 500,000) We are on our third night and here is our opinion so far.... This was all of our points and a big trip for our family. We ended up in the Diamond head tower on the 7th floor. The room originally book was supposed to be a resort view. Our view is of a grass field a dirty roof top, and some road way. The room is of good size for 3 people and the property does have a lot of pools and shopping. It is also right next to the ocean and has access to the "lagoon". So far dinner options are all $40 plus per a person, but it is Hawaii so somewhat expected. Our first meal was at the Tapas bar and the server forgot to put our food in after our drinks and asked us to tab our early as her shift was ended... The room is pretty outdated. - toilet runs (fixed on second night) - mold around bathroom vent. - sliding door has a pin lock, but the actual door lock doesnt work. - ice machines on our floor and the 6th floor is broken... - no on-site laundry (wish we had looked this up prior as 8 days with going to the beach we were expecting to have this) They recommended we drive 5 minutes to an offside place. - no microwave in the room I have stayed at the other Hilton in Waikiki multiple times and outside of the pool options the rooms and stay satisfaction is about the same. If looking to stay in Hawaii I would say the price difference isn't worth it if pools are not a big deal and you dont mind walking a block to the beach. I want to say chairs and umbrellas for the beach were either included or discounted for the other hilton also. This one charges 26 per a chair and 50 for an umbrella. - Mixed drinks 19.00 at every place so far In the resort. Parking is outrageous... pay for the monthly rate at the military lot across the street if staying more than 3 days. Staff is friendly and asking for upgrades is probably a regular thing the check in staff is asked for. He seemed like he tried to do this for us, but ended up taking our phone number and told us they would reach out if they could. After standing near the check in counter for 15 minutes this same conversation happened with every guest... it could be speculation, but seems like a tactic to get people to be ok with taking what they have and hoping they dont follow up. Overall, we used points and the location is great, but if I had paid 4800.00 (price if we had not used points) I would be massively disappointed with how out dated the rooms are, the view, the parking prices, and the lack of working ice machines.
• SS

  stu Strummer

  Nov 8, 2025
  5.0
  after a long week at sea on the pride of America, we were able to secure an early booking at the twin Finn, which was less than disappointing. I phoned my travel agent promptly who directed us to the Hilton Hawaiian Village resort Waikiki where an early check in was at 12:30 we were able to meet with the front desk attendant Florie she was more than amazing. She upgraded us from the back building to oceanfront. I’m not sure how she did it, but I was very happy. She did ! - a very lovely lady and lovely room. The beds are good and the room is clean and we have a beautiful view Florie thank you thank you thank you thank you for making this a memorable last trip for my cousins and my 97-year-old mother and myself. God bless you
• YK

  Yahya Kalkan

  Nov 2, 2025
  5.0
  Our stay at the resort was truly unforgettable, and we owe a huge part of that to Jackie H. She went above and beyond to make sure we had everything we needed. Her kindness and dedication made our trip so much better — we really felt taken care of. The resort itself is breathtaking. The iconic Rainbow Tower alone is worth the visit — it’s stunning, inside and out. Every corner of the property feels like paradise. From the views to the service to the overall atmosphere, everything was top-notch. Most importantly, the value is incredible. Every dollar we spent was worth it and more. We left feeling refreshed, happy, and already planning our next stay. Highly recommend this place to anyone looking for a perfect getaway. Thank you, Jackie, and thank you to the entire team for making this such a memorable experience! 🌈💫

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