Hilton Grand Vacations Club The Grand Islander Waikiki Honolulu

Reviews

• CI

  Crescent Learning Inc.

  3 days ago
  4.0
  Very good location and the rooms are comfortable. The hotel rates are on the higher side, and there is no on-site parking—guest parking costs $75 per day. Many facilities are shared with neighboring hotels. There are plenty of shopping options nearby, but prices—especially for jewelry—tend to be higher, so it’s worth comparing before buying. A general grocery store is conveniently located very close to the hotel. My Learning: If you plan to rent a car, don’t rent it for more than two days. Also, consider renting from nearby hotels or local rental locations—they offer much cheaper rates.
• RH

  rob hargrave

  Nov 17, 2025
  2.0
  Stayed here a few days in November. Room and maid were great, but that is where it ended. Concierge and Valet staff were rude, there was a line when I wanted to check out, waited 15 min and it hadn't moved and no one else came to help. Gave up after that and just dropped my key off. There are VERY Poor maps and signs making it difficult to find your way around. The Hotel page on the TV only showed a picture of the room, no information, causing us to miss the fireworks. There was also what appeared to be a homeless person walking in the hotel (not sure), but there are NO securities in place to prevent this. Not once did I need my key but for my room, so everywhere is open to the public.
• MW

  Melissa Wilkerson

  Nov 15, 2025
  5.0
  Family Fun Spot!! There is so much on this property. The room was spacious and a great view. There is so many shops, restaurants and activities going on at this resort. The Tropics Bar and grill has a great breakfast. Ask for Brian A. He saved us with a wonderful suggestion. Thank you Brian with an A. Full concierge service to help you with anything you would like to do. You really have no need to leave. But you should see more of the island. So much to do and see. But this as home base!! Can't go wrong. The beach on this property is amazing. My only issue was with the parking. We could not get our key to work in the garage. It took a day and three key changes to get the gates going in and out to work. But the property and the employees are great. One snafu did not spoil the experience.
• CS

  Coldeo Seon

  Nov 8, 2025
  2.0
  客室:33階2LDKの部屋に5泊しました。部屋は日本の一般のアパート程度でそこまで広くはありません。設備は洗濯機、乾燥機、レンジ、オーブン、食洗機ついています。風呂とトイレが二つあり、多い人数で行くと不便はしなさそうです。６人部屋らしいですが、快適に過ごせるには4人ぐらいでしょう。シャワーの水圧は弱いです。 サービス:掃除は日曜のみ。タオルなどはそれまで使い回しです。食洗機や洗濯機の洗剤は置いてありますが、何故か1〜2日分しか置いておらず、不足時には都度持ってきてもらう必要があります。最初からせめて宿泊日数分は置いておけばいいのに、コストカットでしょうか。 ホテルラウンジには飲み物も何もありません。椅子とテーブルのみ。 チェックインは15時のはずが16時にされたりと、早く着いたら長く部屋に入れません。ホテルスタッフは何人か態度が悪い人がいます。 ホテル設備: エレベーターは少し壊れています。またホテルのネット環境は低速かつ不安定です。 場所:ワイキキ市内やアラモアナショッピングセンターの中間にあり、どちらも歩いていけます。 施設内にレストランは無く、外へ行く必要があります。調理はできますが、調味料などは自分で用意する必要があります。 全体的にサービスは普通のホテル以下です。東南アジアの1万ぐらいのホテルの方が圧倒的に良いサービスを受けられます。 また入会費や年会費を考えても、周囲のホテルに宿泊した方が同じ値段(または安い値段)で良いサービスを受けられます。ここはホテルというよりコンドミニアムと思った方が良いです。正直支払った対価に対してここに宿泊するメリットはありません。 恐らくタイムシェアというビジネス上、他のホテルと競争しておらず、オーナーはほっておいてもここにくるので、スタッフも何もかもいい加減なサービスになったのかと思います。
• KN

  Kristee Norwood

  Nov 8, 2025
  4.0
  Hotel staff and customer service could have been better. The hotel itself was nice. The amenities were great and the beach was very clean and pretty. Hilton staff knocked aggressively on my door and at 9:30pm, we had called 5 hrs prior to report that the seal between the toilet and floor was causing a slight smell in the bathroom. It was not an emergency. We explained that my husbands a plumber and we knew what the problem was. When I answered the door I told them to come back tomorrow that my husband and I are sleeping, they told me it poses a threat to the hotel. I said NO, it's not an emergency, my husband's a plumber and I can assure them it's not. They insisted I was wrong. If it poses a threat why did they wait 5 hrs to send hotel maintenance? Regardless I was in my nightgown, they came in to my room, and didn't fix anything. I have a very hard time going back to sleep. (It was 3:30am Virginia time, And we were trying to adjust to Hawaii time.) Housekeeping cleaned our room one time during our week stay, I feel at minimum they should come by 2 times and at least empty the trash cans at a hotel that is 500+ per night.

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