Business Details
About
HotelHilton
Hilton Grand Vacations Club at Hilton Hawaiian Village, encompassing the Lagoon Tower and floors 12-18 in the Kalia Tower, offers a 22-acre oceanfront paradise in Waikiki. The Village is located three miles from downtown Honolulu, 20 minutes from Honolulu International Airport, and less than a 10-minute walk from the Hawaii Convention Center.
Enjoy access to the Village's expansive amenities and unwind at the Mandara Spa, or get energized at the fitness center, and take a dip in six pools, including the Super Pool or Paradise Pool. Children have their very own Camp Penguin children's program for ages 5-12.
Experience the magic of Hawaii's heritage with the Waikiki Starlight Luau and Friday Night Fireworks Luau shows or join our daily resort activities which range from snorkeling to Hula lessons. Dine at over 18 restaurants and lounges, indulge in first-class shopping, and take advantage of a full-service concierge ready to assist with show tickets, dining reservations, and guided local tours. A 24-hour business center is available for guests needing to stay connected.
Hilton Grand Vacation at Hilton Hawaiian Village features studios and 1- and 2-bedroom suites. All suites have fully equipped kitchens and separate living and dining areas as well as a private furnished balcony. For the ultimate getaway, reserve a 3-bedroom Penthouse Oceanview suite and take in the sweeping views of the Pacific Ocean.
Daily Resort Charge includes internet access, InnSpire to stream media to TV from own device, cultural activities, exercise classes, movie night, 10% off beach services, water sports, rentals, and upgraded umbrella & cushioned chaise lounge package.
Location
Hilton Grand Vacations Club at Hilton Hawaiian Village
2003 Kalia Road, Honolulu, HI
96815, United States
Hours
Reviews
4.2
656 reviews
5 stars
367
4 stars
160
3 stars
60
2 stars
19
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the staff for being friendly and helpful, there were several complaints about rude or unresponsive front desk personnel.
Room Quality
Guests appreciated the spaciousness and views of the rooms, but many noted issues with cleanliness, outdated amenities, and uncomfortable beds.
Resort Amenities
The resort offers a variety of amenities and activities, but some guests found the pools overcrowded and the dining options overpriced.
Customer Service Issues
Numerous reviews highlighted frustrations with the reservation process, including booking errors and unhelpful customer service experiences.
Location and Views
The resort's location and views received high praise, with many guests enjoying the proximity to the beach and beautiful scenery.
- NBNazleen BharmalDec 27, 20251.0I am disappointed in your customer service and policies. For 2 years we have been trying to book this vacation. None of the dates can accommodate us for 2 years and now you are charging a $20 cancellation fee after we prepaid over $800. This seems like predatory practices.
- JPJessica PerezOct 31, 20255.0My happy place our favorite vacation spot!
- VLVincent LouisOct 16, 20255.0Place is amazing! Just wish there was microwaves is the rooms and fulltime refrigerators. So much food waste. I believe they are set like this so people maybe swing for suites. But for how nice the place is I still believe some conviences should still be available to guests. The only microwave available is from the DiamondHead General Store, and the microwave is in the back and you have to buy something in the store. Kind of shady but the bro who works there is nice and does it nicely. I liked the property and will be returning but maybe next time I'll try the owners towers. The rooms at the Grand Islander are amazing.
- BABrandon AndrewsSep 8, 20255.0HGV continues to impress. Staff is top notch, rooms are well done
- ASArthur SoniAug 30, 20255.0Ken is awesome! Very helpful kept customer satisfaction his #1 priority!
Frequently Asked Questions About Hilton Grand Vacations Club at Hilton Hawaiian Village
What types of accommodations does Hilton Grand Vacations Club at Hilton Hawaiian Village offer?
The resort features studios and 1- and 2-bedroom suites with fully equipped kitchens and private furnished balconies, plus 3-bedroom Penthouse Oceanview suites with Pacific Ocean views.
Is Hilton Grand Vacations Club at Hilton Hawaiian Village accessible for guests with disabilities?
Yes, the resort offers accessible parking, elevators, an accessible pool, and is mobility accessible to accommodate guests with disabilities.
Does the resort have dining and bar options?
Yes, the resort has 14 restaurants and lounges including bars to provide diverse dining options.
What wellness and fitness amenities are available at the resort?
Guests can enjoy a fitness center with free weights and machines, a sauna, a spa, massage services, and an outdoor pool.
Are there programs or activities for children at the resort?
Yes, the Camp Penguin children's program for ages 5-12 and various kid-friendly activities are available to keep children entertained.
What are the check-in and check-out times?
Check-in time is at 4:00 PM, and check-out time is at 10:00 AM.
Is parking available at the Hilton Grand Vacations Club at Hilton Hawaiian Village?
Yes, both self-parking and valet parking services are available for guests.
What nearby cultural or historical attractions can guests visit?
Guests can visit the USS Arizona Memorial, a national park and historic site, located nearby for a meaningful cultural experience.
Are there shopping options near the resort?
Yes, boutique stores within the resort and nearby places like Rainbow Bazaar shopping center and ABC Stores convenience and souvenir stores are available for guests.
How can guests enjoy local entertainment and arts near the resort?
Guests can explore the Polynesian Cultural Center - Sales and Marketing - Waikiki for cultural exhibits and events, or visit local tattoo studios such as Sacred Art Tattoos and Mike Seven Tattoos Waikiki to experience unique art and body art services.