Premier Inn York City Centre Blossom St South hotel

Reviews

• JC

  james craig

  Oct 3, 2026
  2.0
  Not quite up to the usual premier inn standard. Bed was comfortable as ever, and staff did their best but ultimately the rooms are on the shabby side - particularly the bathrooms which were clean on the surface but showing signs of wear. Bit annoying that my room only had a blackout curtain or nothing, a privacy curtain would help. The main issue was the breakfast, all the staff were trying their best but there simply wasn't enough of them to manage the restaurant. First morning was OK, but the second morning was shambolic - there were no clean tables, no clean bowls or plates and the continental breakfast was very limited with no alternative milks available, no fresh juice - all of which were available the day before.
• TC

  Tom Craven

  Sep 24, 2026
  1.0
  Blossom Street windows look very very shabby indeed. Rotting away.
• DH

  Diane Hellyer

  Sep 16, 2026
  4.0
  We usually choose Premier Inn because you know what you are going to get. However, our last two experiences (Kingswinford and Witney) have not been up to standard. This hotel is in a good position for what we wanted, being near the station and within easy walking distance of all major attractions. We knew the restaurant was not working but were promised a free breakfast to compensate. This proved to be a packet croissant and a banana if you were up early enough, plus a hot drink. We had made tea in our room so didn't need the drink, but were not impressed by the coffee machine being switched off so soon on the one morning we wanted to use it. It won't put us off but we'll be sure to seek alternatives next time! Staff are pleasant and friendly and our room was spacious and clean, though a little warm overnight. The air con seemed to switch off when it felt like it.
• BP

  Blueberry Puffin

  Sep 8, 2026
  3.0
  I've stayed at the Premier Inn with my family in the summer of 2026. The location is perfect if you're travelling by train, as it is only a five-minute walk from the train station. The walk into the city is about 5 to 15 minutes, depending on where you need to go. Stairs to the York City Walls are just a few minutes from the hotel. The staff were very friendly (especially the chef who prepared the breakfast on the first morning). The room was a typical Premier Inn family room (they're all the same). However, this one featured a shower that had an additional detachable (hand-held) shower head, which was good. Our room faced away from the street and was quiet. There was just one elevator, but the stairs were easily accessible (and faster anyway). From the second day of our stay, the restaurant was closed for refurbishment (there was no mention of this at the time of booking). Although the signs for the free breakfast substitute in the lobby said fruit and cereal, neither was available, and the staff simply said there wasn't enough space. (I'm attaching a picture of what was available.) Since the consistent, inexpensive Premier Inn breakfast (which is free for kids) was one of the reasons we booked this location, this was very disappointing, as we had to get breakfast elsewhere. (We asked if we could simply go to Premier Inn Blossom Street North for breakfast, but were told that the other location didn't have a restaurant.) The biggest problem, however, was dirt and mould. The second-floor hallway smelled of mould throughout our stay (fortunately, the room smelled fine). Before our stay, our room hadn't been cleaned properly, and while the towels were clean, the linen wasn't. We didn't want to make a big fuss, but that wasn't a pleasant experience. As I said, the staff were friendly and the location is great, but I hope they will find a way to address the issues mentioned above.
• IT

  Izzah Tiama

  Aug 31, 2026
  2.0
  I've always chosen premier inn when I could for it's central location but I've always wondered why there were no loyalty points for always booking there and this bank holiday weekend stay was so disappointing. First of all when we arrived just before 3 and though there was two staff whispering to each other at the front of the counter they didn't even say Welcome (it's a small thing but it means a lot) and expected us to just check in via the machine which I went to do but it said wait till 3 pm so we waited awkwardly in the lobby as it slowly filled up with ppl also waiting for the magic 3 pm. When 3 pm came however the lady with a chin length dark hair said the rooms weren't ready so we couldn't check in and we just had to wait. Fine. We were then checked in incorrectly as there was a mixup with my relatives who had booked as well and we had accidentally settled in their room. How embarrassing and what a bad start to the stay. There's no phone in the rooms so we had to go all the way to the reception and even then it wasn't really sorted: solution was we had to scoot out and go to another room. Fine. We stayed 3 days and the breakfast was sold as having us help ourselves cereals and fruits and pastries so imagine our disappointment to just see packaged butter croissants or chocolate pastries and a coffee machine or tea. Many ppl complained but we were just told to raise a complaint if we weren't satisfied. No compensation or vouchers and we paid full prices. Fine. We stayed 3 evenings and on the 2nd and 3rd evening , our keys didn't work and we had to go down and fix it. We felt like squatters despite paying for the rooms. Then we came back at 3 pm and nothing was cleaned and housekeeping told us they weren't informed. We had to get fresh towels ourselves as we thought to replace the towels we had to put in bath so we couldn't reuse those. The shower gel was almost empty. I guess I should have been grateful the toilets could flush and we had toilet paper, that's the only perk really they seemed to give. Then we asked for cleaning for just one day promptly at 10 am before we left, the lady with her chin length hair did say it would all be cleaned and we would get fresh linens when we came back. I was also knocked while resting in the room by one of the staff on our last evening as they were confused why we were in the room ( and yes that added to us feeling like squatters). I'm not sure what would have helped but I think I was just hoping for an apology or even a token water or snack? Nothing. We were very sad. The service we received here doesn't reflect the great experience we had in many other premier inns across the country where staff was kind and at least checked us in properly and did housekeeping and had breakfast. Is this a franchised one? Is this closing? It's like this branch went out of its way to prove they were a no frills hotel. Do they want us to leave with unhappy holiday memories? Because in my case, they succeeded. Very disappointed. Including proof that the free breakfast was false advertising. Editting to add after to confirm we did ask for house keeping at 10 am.. do better.

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