LEGOLAND Castle Hotel

Reviews

• AB

  Alan Burke

  Jun 13, 2026
  2.0
  Had stayed in Lego Hotel before but was booked out so tried the castle. Would not recommend. While the theme is good and it is less manic than the Lego hotel the only friendly members of staff we encountered in three days at the hotel was a male cleaner and one male in the restraunt. Everyone else was not interested in being there. Checked in by means of being handed keys and told theres the lift, no info on restsurants, enteryainment, events or the park. The cooked breakfast was awful its not a buffet and you have to order either hot breakfast or continental, if you dare ask for cereal with cooked breakfast you will be charged for both, this is exremely dissapointing when you are paying 500 a night that they couldnt give us a lowsy bowl of coco pops with the two tiny cooked pancakes for the kids very bad form!!!! Fyi Lego hotel is all you can eat buffet. No phone in the rooms to call if you need anything. To be honest the service in castle was so poor I would re consider staying on site at all. Staying on site for 2 nights should also allow you 2 days access to the park (like most major theme parks inc disney) but it doesnt and only 1 day ticket was included this is a dissappointment when you are paying so much money to stay there. If you are staying on site avoid the Castle and if no room in Lego Hotel just stay off site youll get better service for half the price 10 mins away. Legoland Park is a great experience but poor service at this hotel and pennypinching around things that come as standard in the most basic hotels is letting the resort down.
• GG

  G G

  Jun 8, 2026
  1.0
  Awful awful service. Sub par service. Waiters as well as room cleaning staff are untrained and super unhelpful. The tournament restaurant is super awful. Awful food and terrible service. Given that they have 3 things on the food menu they still get it wrong. Burnt food (clearly visible burnt) is served. The kids pancakes are microwaved for too long or super hard (like brick) for some other reason. The manager is not competent and does nothing to help issues. Room cleaning staff are untrained. For example towels thrown in the bathtub were not washed but rehung on the bunk beds?? No fresh towels were given. Third world country hygiene is being followed in this hotel.
• KD

  Kev Driver

  Apr 5, 2026
  5.0
  For the big kid in you. early access definitely worth it
• AA

  Abdul Ahad

  Mar 23, 2026
  5.0
  It's really good to take young kids to stay over for a night.. peaceful
• RA

  Romany Aiad

  Mar 23, 2026
  5.0
  I think the Lego Hotels are the best hotels for families, how the main bed and 2 bunk beds allow the whole family to feel like home, and the kids feels so special, so comfy beds

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