Holiday Inn Express Birmingham - Walsall by IHG

Reviews

• WH

  Wendy Macefield Horton

  2 days ago
  4.0
  The staff were lovely and very welcoming, I made sure I entered my registration into the computer as I walked in, the staff also prompted me to do that. Despite this, I have received a parking fine. Obviously it won't be paid and I have contacted the hotel for help to cancel it. Make double sure you enter your car registration, and take a photo of it. These scummy parking companies will try anything for money!! Room was comfortable, the usual noisy guests but that's not the hotels fault. Good price with breakfast included.
• RW

  Ryan Walmsley

  Aug 26, 2026
  1.0
  I was originally planning on leaving a 3 to 4 Star review, I stayed for one night. The room was fairly nice and spacious, well cleaned etc. I found the size of the TV quite small for the size room it was, the main issue I was having in the room itself was that the WiFi reception was very poor and kept dropping out which isn't great especially when there on business. There was a breakfast buffet included in the price, it was OK but not amazing. The pancake machine was the highlight of that. The car park had an EV charger which was handy. So why the 1 Star? At around 2AM I was awoken, as the room I was in had an adjoining door into the next room. And someone in the next room tried opening it. Luckily there was locks on both sides to prevent this, I'm also not sure if I heard them trying the hallway handle too. I realise this isn't the hotel's fault themselves, but when mentioning it at checkout the initial response was that I should have reported it. Which is what I thought I was doing, but then was told I should have phoned at 2 in the morning instead. It was more the response I had rather than just an apology or such, I wasn't asking for a refund or anything like that but the response did surprise me especially with recent cases of issues at other hotel chains being reported in the news.
• CR

  Carl Robinson

  Aug 23, 2026
  5.0
  Liked my stay at holiday inn the staff were friendly and helpful the room was great the food was good and a reasonable price I would definitely stop there again
• ED

  Eric Davies

  Aug 10, 2026
  4.0
  M Davies stayed room 30 on8/8.........room clean, food on offer was ok but having to queue up for main and dessert not great, breakfast 9/8 beans cold and tomato, bacon very dry......Staff helpful .........8/10 food and way served let it down .........
• MC

  Mark Cookney

  Aug 6, 2026
  5.0
  I was beyond impressed with the courtesy, friendliness and service I received from ALL staff at this pleasant hotel (that included the cleaners). Everyone had a smile on their face and greeted me wherever I went and the ambience of the hotel is a happy place. I would particularly like to thank Sharon at the bar and Mani for their attentiveness and the Duty Manager last night (I forgot her name) who was equally excellent. Furthermore, the food quality exceeded my expectations - as well as the overall quality of the rooms when considered against the competitive price paid. I would not hesitate to recommend and stay here again.