Premier Inn Trowbridge hotel

Reviews

• DF

  Decent to be fair

  2 days ago
  5.0
  The run had most things needed. Irons were available on request. This was a room with an accessible bath which was needed on this visit. The run had complimentary Bayliss and Harding's hand wash and body wash. The bed was huge and also very comfortable. The room was nice and quite. It was very hot however, even with the air conditioning on. The breakfast had good choices and offered veggie bacon and sausages. All was cooked perfectly. If you didn't want to go far there were plenty of choices of places to eat. Parking was free, you just need to add your registration number at reception.
• DB

  David B

  4 days ago
  2.0
  The problems started as soon as I entereed the building. Trying to find reception. After a couple of minutes I saw a fairly small sign on the wall saying reception is on the first floor. I decided to take the stairs, after going up 3 flights, around some corners, wondering if I'm going the right way, I found the reception desk. I tried to check in at the desk, the staff tried to check me in but apparently the system was having issues and said I'd have to use the automated check in machines. After a hard day at work, I just wanted to get to my room. I'm no technophobe but I still needed the staffs assistance to complete check in. In the room I was in, the right hand bedside lamp didn't work and the left one flickered so bad it was unusable. The room lighting is in urgent need of an upgrade. I couldn't even watch the TV without a reflection of a light in the screen. The bathroom smelt so bad, like stagnant water. I wasn't sure if it was the sink or the toilet but it was not good and made me feel sick when washing my hands or brushing my teeth. If i wasn't so tired, I would have complained and tried to get a different room. The shower curtain seemed far too short and didn't use all the shower hooks on the the track. I had to keep checking I wasn't spraying the bathroom floor with water whilst in the shower. The breakfast was not great. all the 'hot' items were luke warm at best. This suprised me as I'd been asked what time I was going to be at breakfast. When getting a cup ot tea, there was not milk anywhere near the hot water / coffee machines, I managed to find some at the fresh fruit / cereal counter, there was no indication if this milk was skimmed, semi or full fat. I have stayed ay many Premier Inns and the breakfast here was the worst I can remember, the fried eggs had solid yolks, the bacon was like cardboard, the hash browns were so dry and overcooked. Everything was just not nice. I wish I had saved my money and gong to Greggs round the corner...... Checking out wasn't as expected either, after getting the lift down to the ground floor, I then had to go back to the first floor for a key drop. All in all, I don't think I would stay here again, I'd definitely try to find somewhere else locally. It feels like the hotel chain know they are the only one in the area and are just out to make money from a captive market.
• ER

  Emma Robertson

  Apr 19, 2026
  5.0
  Good hotel, very clean - staff exceptional especially the breakfast team (Jimmy and also the chef!). In a great location with restaurants, cinema and M&S food hall on the same complex. Train station 10 minute walk and two stops to Bath
• BB

  billyb

  Apr 12, 2026
  4.0
  This particular Premier Inn is in an ideal location Many restaurants nearby Parking your car is hit and miss as the carpark you'll use is used by many visiting the nearby restaurants and cinema The price for 2 nights is the equivalent of one night in many other hotels Clean and comfortable room with friendly and professional staff
• CF

  Craig Franklin

  Apr 9, 2026
  1.0
  Took full advantage of a local event charged us £1000 for two rooms absolutely fuming and before anyone says stay elsewhere wife is disabled so needed to be near the event. I was expecting a penthouse and got a premier inn (great)

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