Premier Inn Sandhurst hotel

Reviews

• SC

  Sophie Ceesay

  Sep 29, 2026
  5.0
  Been coming here for years and the service has been fantastic every time the staff are lovely and helpful especially Andrew and Magda. The rooms are always clean, and the new drink promotions are really good value. 10/10 would recommend coming down here
• JM

  Jerry Michell

  Sep 29, 2026
  5.0
  Another trip to the Premier Inn, Sandhurst and as always, a warm welcome from Elisabeth, Tammy, Claire and their colleagues in Reception. We are never disappointed by the bedroom which is always finished to a high standard. Always enjoyable and great value for money. We shall be back soon!
• UD

  Ursula Davies

  Sep 21, 2026
  5.0
  I really enjoyed my stay at the Sandhurst Premier Inn with my partner. From the moment we arrived, Elizabeth at reception was so welcoming, polite and friendly. She also took security seriously, which is really important to me and made me feel comfortable and looked after. Our room was also beautifully presented and clearly had a lot of care put into getting it ready for us. A special mention to Dambar for setting up the room so nicely — it made a lovely first impression. Overall, we had a really enjoyable stay and felt very welcomed. Thank you to the team for making our visit such a pleasant one!
• RR

  Roger Rowsby

  Sep 21, 2026
  3.0
  Rooms were perfect for what we needed. ( somewhere to crash for 2 nights) . However the service in the "premier Inn restaurant" needs improving. Limited choice on drinks especially draught beers. The server did her best but was let down by poor coordination from the kitchen staff. Cant call them chefs as they couldnt coordinate basic meals. Items missed on main meals (if you are serving a meal called "Skewers with chips and Dips" it helps if it comes wth chips and more than 1 dip), then only to be told they would be 6 mins (never arrived) , sides arriving when we had nearly finished our main meal, with some sides never arriving. This was when there was only about 12 diners.
• KS

  Kaylee Spooner

  Sep 19, 2026
  3.0
  Currently staying at this premier inn and I can honestly say that in my 25 years of experience staying with the chain, this has been the worst. I'm not one to do a review, unless it really is far off the end of the scale. There has been no staff at the main reception desk in the late evenings, I tried a number of times to speak to someone Friday evening and finally gave up by leaving a note on the post-it pad behind the desk. I've witnessed guests waiting for well over 15 minutes for someone to arrive to check them in and I even had to track down someone in the restaurant to check my second room in. The room is tidy and as you would expect a premier inn room, although it did come some questionable fluid on the shower tiles. However, the hot water took an eternity to reach the room and I ended up turning on the bath as well to draw it faster. We decided to have a meal in the old Beefeater restaurant, which is now a premier inn run place. I know Whitbread have decided to remodel etc and the issues we faced are from the remodelling, but it wasn't acceptable. Food was not being cooked in a line cooking order, each meal was being cooked in table succession which meant we waited over an hour and a half. Two of our meals sat under the hot plate for 20 minutes, the person who decided to take over the roll of head chef kept telling the server they were waiting on the chicken dish. The same person was on the restaurant table service team until he clocked a fly climbing over some food. He asked for it to be recooked and the chef made hum explain why and he even apologised for asking for a fresh dish. Certainly made me wonder if they had any food hygiene certificates between them. A lad, who we worked out was called Toby, was trying to run the table service by himself. He really tried his best to deal with customers who were quickly becoming frustrated. When our meals were on the hot plate he asked no less than 6 times for an update. Only to be told, it's ready when it's ready mate. Toby looked absolutely defeated by the situation he was in, personally I think he should deserve a recognition for doing as well as he did. As we waited for our food another table upped and stormed out, they had ordered well in advanced of the 6 other tables that had arrivef with and after us but had not had any food. The kitchen also could not locate their order. They did however manage to dish up a meal for an order that was taken 3 hours before hand. When we got our food we still had to wait 4 minutes for the chicken dish to arrive. I was very shocked to then hear the chap who was running the kitchen tell his team that they were doing a great job. The staff were trying to do their best, the failure was in a system that obviously had no trained chefs in a situation where organisation and time keeping is key. I can only hope other sites are not having the same failures since Whitbreads remodel. This stay cost me nearly £300 for two rooms for two nights. I had better service at a road side motel which charged 30 quid a night, it came with a shower you wouldn't dream of stepping in and a floor that required no less than two pairs of socks to walk over. Stayed here before and never had an issue. But after this stay I won't be back to Sandhurst premier inn. I'll book a travelogue or a place on booking.com instead.

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