Premier Inn Warwick hotel

Reviews

• LR

  Linda Roberts

  1 day ago
  5.0
  Great place to stay - very near motorway. Easy to park. Comfortable rooms and friendly staff. Had a great evening meal (thanks Josh, George and Foran) and lovely breakfast (thanks to Matthew, Favor and Emma).
• KF

  Kim Feltwell

  2 days ago
  5.0
  Excellent service from Emma on arrival, couldn’t have been more helpful. Then more amazing service from Taran with our evening meal and drinks, went above and beyond to be helpful, very friendly!
• MB

  Matt Boadle

  Aug 15, 2026
  1.0
  Very disappointing handling of a genuine complaint. I booked a Premier Plus room at this hotel. Premier Inn describes these rooms as having an “Upgraded workspace”, and the hotel's own photographs show desk lamps on the desks in both Premier Plus and Standard rooms. During our two-night stay, the desk lamp was missing. I reported this and asked for assistance. The lack of suitable lighting significantly affected my ability to use the room and sleep. As someone who is neurodivergent, the bright main lighting was particularly difficult for me and also disturbed my wife. A lamp was eventually found, but only during a separate third-night booking, so the problem wasn't resolved during the two-night stay in which I reported it. What disappointed me most was how my complaint was handled. Guest Relations repeatedly maintained that desk lamps are not a standard room feature, despite Premier Inn's own Warwick photographs showing them on the desks. They ultimately refused compensation. I do want to praise Libby, who was caring and genuinely tried to help. My criticism is specifically about the management and customer-relations handling of the problem. We will stay here again because the hotel's facilities, particularly the air conditioning, work well for us. However, we'll be bringing our own desk lamp next time. Good facilities and some excellent staff, but a very disappointing management and customer-relations experience. Update: After posting this review, Premier Inn responded publicly suggesting that I contact Guest Relations to have the matter investigated. I have already done this and received a formal written response from Guest Relations confirming that their investigation is complete, their position remains unchanged and they are unable to offer compensation. I subsequently contacted the hotel management team directly, using an email address provided by the hotel, but received a further response from Guest Relations rather than a direct response from hotel management. I mention this because the public response gives the impression that I have not already attempted to resolve the matter directly. I have, on multiple occasions, and the internal complaints process has been exhausted.
• JP

  John & Linda Price

  Aug 13, 2026
  4.0
  We treated ourselves to a Premier Plus room for our 4-night stay at Premier Inn Warwick, so we were disappointed to find, on checking in, that the room hadn’t been cleaned properly. There were spots of blood on the bathroom floor , no hand soap either , also the tea supplies hadn’t been topped up as well . We raised the issues with the duty manager, Kayleigh, who immediately acted upon everything. She personally made sure the bathroom was cleaned and that all the extra touches you expect with a Premier Plus room were put in place. From that moment on, Kayleigh really went the extra mile to make sure our 4-night stay was as comfortable and enjoyable as possible. ❤️ Thank you, Kayleigh, for turning what could have been a disappointing start into a lovely stay. Your care and attention were very much appreciated. 🌟👏
• RF

  Robert Ford

  Jul 30, 2026
  2.0
  The hotel is what you expect from a Premier Inn but this one leaves a lot to be desired when it comes to its staff and customer service With the exception of one staff member as she was happy and approachable everyone else just didn’t seem to care. Staff see you waiting but are slow to interact in fact obviously reluctant to engage. Food choices were limited but anything that required an additional change somehow was available and when the food arrived it was very uninspiring. This was not the case for the breakfast however that was overcooked dry and just not worth the cost. Toasters that take ages to brown the bread and coffee machines that either don’t work or are constantly going through a cleaning process and staff that just don’t appear to really care. Not that many were available to assist any way. As a place to put your head down it’s ok but do yourself a favour and book to eat somewhere else even the motorway services would be a vast improvement. I only give 2 stars as that is down to the fact that I could sleep here a very poor experience overall.

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