The May Fair Hotel, Mayfair London

Reviews

• HW

  howard weinberg

  1 day ago
  5.0
  Dear Hotel Management May Fair London, I would like to take a moment to recognize and commend Rahul, who worked as the evening waiter in the restaurant during my wife’s and my recent stay at your hotel. Each evening, we would return to the hotel around 10:00 p.m. and stop by the restaurant to enjoy a late-night cappuccino. Rahul consistently greeted us with a warm smile and a cheerful welcome. Before we were even seated, he often had our cappuccinos ready, anticipating our routine and ensuring that we felt valued and cared for. What made his service truly exceptional was not only his attentiveness and professionalism, but also the genuine kindness he showed us. On a few evenings, when the restaurant was quiet, he would spend time talking with us and making us feel at home. His respectful manner, friendly conversation, and thoughtful attention to detail transformed a simple nightly coffee into one of the highlights of our stay. Rahul went well beyond what would normally be expected of a waiter. His dedication to providing outstanding hospitality made our week at the hotel especially memorable, and we are sincerely grateful for the effort he put into making us feel welcome. Employees like Rahul are a tremendous asset to your hotel, and I hope his exceptional service is recognized and rewarded. He truly went the extra mile, and his commitment to guest satisfaction deserves Sincerely, Howard/Marci
• JH

  Jules H

  3 days ago
  3.0
  We recently stayed here for a few nights in London. Upon arrival, the staff were incredibly friendly and welcoming. Our room appeared to be one of the recently renovated spaces. It was comfortable and spacious, although we did notice the lack of towel hooks, which would have been a practical addition. The hotel also does not appear to offer turndown service, which was somewhat surprising given our experiences at other five-star hotels (and even some four-star properties). While not essential, we feel that a turndown service would enhance the overall guest experience and add an extra touch of luxury. The food was good. We ordered breakfast to our room and found it to be well prepared and enjoyable. We didn't have the chance to eat in the restaurant, so our experience was limited to room service. One note - the hotel lobby gets very busy in the evenings, and the general Mayfair area can be quite chaotic and loud (lots of cars revving their engines). Both nights we stayed, we were woken up by people running and whooping through the hallways right outside our room, making a lot of noise with no regard for guests trying to sleep (the is was at 2am / 3am). We found this very frustrating. While we understand that guest behavior is not entirely within the hotel’s control, we were surprised that there appeared to be little monitoring of noise levels in the corridors during the night.
• GI

  Gizem Irmak

  3 days ago
  1.0
  I can honestly say this is one of the most disappointing hotels I have ever stayed at. I’m traveling with my 4-year-old son, and despite kindly asking multiple times, they were unwilling to help us with an early check-in even at 2 PM instead of 3 PM. Later, when we returned at 7 PM, we finally saw the “amazing view” of the room we paid $650 per night for. Honestly, I did not have extremely high expectations from The May Fair Hotel, but this was still unacceptable. A very disappointing start to my trip to England.
• JS

  Jake Soall

  3 days ago
  5.0
  I just stayed at the May Fair for a flying visit for one night. I don't usually write many reviews but I felt this justified one principally because of the care and attention I received from Zelda at the front desk. She made me feel very welcome! It's so nice, in a time where most things feel automated and robotic, to have genuinely warm and interesting interaction. Zelda you're a charm, thanks for all your help and attention :) This is the type of detail that makes you want to come back and stay again! Rooms are a little on the small side but, in my experience, this seems to be the case with most central London Hotel rooms!
• HM

  H M

  May 15, 2026
  1.0
  I normally avoid posting negative reviews, but I believe future guests should be aware of our experience. We experienced a documented medical emergency involving a family member with a disability (Down syndrome) at the airport on the actual day of travel, which forced our family to cancel our plans unexpectedly. I contacted the hotel immediately, explained the situation, and informed them we would provide doctor’s documentation supporting the emergency. I offered to pay for the first night in good faith, as I fully understood the late nature of the cancellation. Despite being fully aware that this involved a disability-related medical emergency, the hotel showed no willingness to work toward any reasonable middle-ground solution. The airline, tour companies, and drivers we had booked with were all understanding and acted compassionately and reasonably given the circumstances. Unfortunately, the hotel was the exception. I completely understand that cancellation policies exist, but the total lack of empathy during a genuine emergency was extremely disappointing. We had also prepaid for a breakfast package, and despite three guests being unable to travel and therefore never using the breakfasts, the hotel would not even offer a credit for that, which felt like the very least they could have done. Future guests should be aware that, in our experience, the hotel showed very little flexibility or compassion during a medical/disability-related emergency. For a hotel with the reputation and positioning of The May Fair, the complete lack of empathy during a genuine medical emergency was extremely disappointing.