voco Lythe Hill Hotel & Spa by IHG

Reviews

• MH

  Marie Hewitt

  2 days ago
  2.0
  This is not a Spa, this is a hotel that has a pool and a couple of treatment rooms, if you're looking to go away with the family this is a great place, of you're looking for relaxation and the typical Spa experience this is not the place. Pool is open to the whole hotel making it packed full of children at the weekends and bank holidays, there is no separate area for Spa clients making it impossible to relax. There are not enough sunbeds for the amount of guests with most having to lay on the grass with towels.
• DM

  Dominique Mitchell

  3 days ago
  5.0
  My partner and I booked a midweek reset spa afternoon at Voco Lythe Hill Spa after some time apart. The staff at the spa went out of their way to ensure that our treatments were at the same time, so as to ensure we could spend as much time together in the facilities as possible. Jodie was incredibly attentive and welcoming when we arrived, thank you so much again for shuffling things around for us! We had such a fantastic time in the pool and a lovely lounge outside overlooking some bunnies roaming around the Surrey hills! We then had amazing massages with Jemima and Samantha, the whole experience was incredibly relaxing and rejuvenating, thank you both. After this we strolled over to the beautiful and very charismatic Tudor restaurant for a delicious afternoon tea with a very attentive waiter who was incredibly professional and experienced. The food was very fresh and super tasty! And we had an amazing window seat whilst watching more bunnies hoping around! The day was just perfect, we were so thrilled and feel incredibly grateful to have had such a lovely experience. Thank you everyone for working hard and being so fantastic at your jobs! We will definitely be back soon.
• AE

  Ana Echols

  May 19, 2026
  5.0
  Lythe Hill was the absolutely perfect venue for our wedding. My husband and I had viewed almost a dozens hotels before we decided on Lythe and wow im glad we did. The staff went above and beyond to make us feel at home. My family flew in from abroad and were all very happy with their rooms. I even had multiple compliments that it was the best food people have had at a wedding. The team were very accommodating with numerous allergies, food sensitivities, and dietary preferences. I had no idea I was friends with so many vegans, vegetarians and gluten free folks. And not one mistake was made with any of their meals! Which would've been very easy with so many different combinations of people. Communication was amazing and I honestly think the price was a great deal considering the DJ and wedding suite were included. Highly recommend!
• TP

  Tim P

  May 19, 2026
  1.0
  Booked a suite through the IHG website for my fiancée's birthday. The online photos showed a large, colourful, well-decorated room. The reality was something else entirely. On arrival we were made "guests of the day" and offered discounts on food and drink. A nice gesture, we thought, until we got to the room and realised why. The "suite" turned out to be two tiny, depressing box rooms connected by a corridor. The specification was below that of a budget hotel, despite us paying the top room rate. To say it didn't match the website is a serious understatement. We were offered a move to a similar spec room and declined. A few minutes online and we'd found a much nicer room at a much nicer hotel for the same price. Then came the worst part. I spent around 30 minutes at reception, first with the receptionist and then with the manager, both of whom refused to refund the room. Their position was that because we'd booked through the main IHG website, it was non-refundable. I showed them the photos of the room I'd booked alongside the one we'd been given. The mismatch was obvious. Still no refund. I have attached the photos to this review, both what we booked on the IHG website and the reality of the room. They then offered to refund one of the two nights. I declined again. More time wasted on what was meant to be a weekend away. Eventually they conceded that because the payment was only a pre-authorisation, they could simply nullify it. I've never been treated this badly at a hotel. Avoid.
• LS

  Louise S

  May 9, 2026
  3.0
  Beautiful setting, so peaceful and has the potential to be something very special but the grounds are not looked after well. I enjoyed my stay and the food was excellent but what I didn’t enjoy was that the food and beverage staff were very unhappy. They looked stressed and seemed to be struggling. They forgot part of the desserts we had ordered and trying to get a drink at the bar after our meal was difficult. I seemed to really anger a particular team member when I asked for a cup of tea. He slammed 2 beer glasses on the bar in anger. Sorry to have been a nuisance! I also heard a customer ask this team member what his issue was as he had been ignoring him whilst trying to buy a drink. The customer was told that he was having a bad day, in fact, all the staff were having a bad day. Breakfast was just as chaotic, it’s in a very small area. The coffee machine is in a ridiculous place, I was almost knocked over by the door from the kitchen flying open. I stood back and then I was blocking somebody being able to sit at their table. An order of bacon and tomatoes looked very poor when it arrived on a side plate. I made myself some toast but sadly there wasn’t any plates available so had to eat it off a napkin. Something is clearly going wrong here and hope it’s soon sorted for the sake of your customers.