Hotel Indigo Torquay by IHG

Reviews

• AA

  anood alfahad

  6 days ago
  4.0
  Overall, everything about the hotel was good. The location was excellent, and the view was beautiful. The reception staff were also very friendly, welcoming, and helpful throughout our stay. However, the corridor leading to the rooms was not clean. We stayed for eight nights, and there was dirt in the corridor from the first day that was never cleaned. This was disappointing and affected the overall impression of the hotel. The parking situation was also not always convenient. At times, the car park was full, and we could not find a parking space, which was frustrating. Overall, we enjoyed our stay, especially because of the great location, beautiful view, and very friendly staff. However, the cleanliness of the room corridors and the limited parking availability could be improved.
• DS

  Darren Spallin

  Oct 7, 2026
  3.0
  Docking 2 stars for this otherwise great hotel as for some incomprehensible reason the air con was impossible to control at night waking me at midnight and 6 when it auto resets to very hot and stuffy. Despite explaining to the otherwise friendly and excellent staff it was a bit of a computer says no outcome that nothing could be done about. A 1 week stay with little sleep certainly dampened an otherwise good holiday in the area. I've had air con issues elsewhere before but the staff have always had the ability to override the programming, I suggest the same is done here. Providing a good night's sleep is about the absolute core requirement for a hotel after all.
• FH

  Faqra Hussain

  Oct 5, 2026
  1.0
  Unfortunately, our experience at Hotel Indigo was disappointing. We travelled around three hours to stay at the hotel and initially made a last-minute booking for one night. We then decided to extend our stay and booked the following night separately, with the intention of having one continuous stay. We were subsequently told that, because the hotel was fully booked the following day, we could not remain in the same room and would have to move rooms after 3pm. We understood that the hotel may not have been able to keep us in the same room, and we were willing to cooperate with the room change. However, what was particularly disappointing was the way the situation was handled. We were effectively left without access to a hotel room between checking out of the first room and being able to access the second room at 3pm. Having travelled three hours to get there, this meant several hours of our day were spent out of the hotel simply because we had extended our stay with a separate booking. We asked whether the hotel could offer any small goodwill gesture given the inconvenience, such as breakfast, but our concern was dismissed rather than properly discussed. The lack of consideration and customer service was more disappointing than the room change itself. We appreciate that hotels can become fully booked and that separate reservations may need to be handled differently. What we expected, however, was a little more flexibility, communication and customer care — particularly when a guest has travelled a considerable distance and is extending their stay. The hotel itself may have good facilities, but unfortunately the way this situation was handled left us feeling that our custom and inconvenience were not valued.
• SB

  Simon Brown

  Oct 4, 2026
  3.0
  A review of just the hotel would easily be 5 stars. It's clean, airy, in good condition and comfortable. Our room was lovely, with sunning views of the bay, a walk-in shower, huge telly and soft bed. Our stay included breakfast which had a huge choice of foods and drinks. My only negative here was a young waitress spending most of her time flirting with the chef while her colleagues worked like troupers. But the main negative is the location. Both Google maps and their own website showed the hotel about 1/2 mile closer to Torquay than it is. It's really quite a distance from ANYTHING. Had we known, we may have chosen somewhere closer.
• JF

  James Fisher

  Sep 30, 2026
  2.0
  Advertised as Torquay, but a half hour walk to the Centre. Arrived for Check-in 3pm and a queue at the door with one person on the desk. Went to the bar to order two drinks, whilst we wait and although I ordered and collected at the bar was billed with a service charge. After the drink, went to the desk to check-in and had a surprise £100 damage deposit. First night, woken up in the morning by the extreme room temperature before 06.00. Reported at reception, and was told the building manager wouldn't allow anyone else to have the code to reset the climate control system. The same again for three days. Asked for a workaround i.e. a summer weight duvet - computer says no! Opening window onto the railway line - computer says no! Informed that the climate control system reverted to 21c around midnight and 6am, which we'd already clocked. Spent the Seven nights taking shifts to override the system at midnight and 6am so that we could manage some sleep. Emailed the CEO of the company and got zero response. Paid for 7 nights for a rest, and managed 5 hours max sleep per night. And zero solutions to the problem. Breakfast was great! Rooms were nice. But too hot and no solutions. Couldn't recommend because no-one gives a damn, from the CEO and everyone below.

Frequently Asked Questions About Hotel Indigo Torquay by IHG