Premier Inn Newcastle Under Lyme hotel

Reviews

• KN

  Kenny Nash

  Aug 3, 2026
  5.0
  Great hotel . Staff on initial check-in 02/03 . Friendly and helpful . Room was great . As expected from premier . Great to have a tall stand fan in the room . Even though this is rare the window actually opened . But room was still hot and stuffy . So fan on made a difference ( room temp due to weather is outside of the hotels control ) so not there fault . They pre tempted it with a fan that was very much welcomed . Our meal deal with food at the on site brewers fayre was great . Food fresh and arrived promptly. Staff were great . Sleep was fantastic and was absolutely beautiful. Food fresh . Hot . Plenty of choice . Such a shame that whitehead are closing the brewers fayres chain . Hopefully they will still have options for guests for there meal deals . Or breakfasts . One of the main reasons we choose premier inns . Thanks again for a great stay . Nash family
• SS

  sam sebastian

  Jul 14, 2026
  5.0
  Such a lovely experience and what a lovely customer service by Emma the receptionist. Such lovely manner and what kindness. Brilliant lovely lady and brilliant stay. Would defo recommend
• BR

  Bob Richards

  Jun 29, 2026
  4.0
  All clean, tidy and comfortable. Up to the usual standard
• CC

  chiodori

  Jun 11, 2026
  1.0
  I rarely leave negative reviews, but this stay was poor from start to finish. The biggest issue was the room temperature. During my stay, the room remained at around 29°C, making it extremely uncomfortable to sleep. I reported this to staff and requested a fan on arrival, but despite raising the issue, nothing was provided and no effective solution was offered. Being told after the fact that the hotel doesn't have air conditioning is not much comfort when you're trying to sleep in what felt like a greenhouse. Cleanliness was also disappointing. Housekeeping left a dirty cleaning rag in my room, which immediately made me question the standards being applied. After finding this, I declined further room servicing as I no longer had confidence in the housekeeping. To make matters worse, the room was booked for two guests but only one set of towels was provided. When paying for a double occupancy room, basic essentials for both guests should be available without having to ask. I was also surprised to learn that room cleaning now appears to be on a request basis. If this is the policy, it should be made much clearer to guests at check-in. Combined with the housekeeping issue, it only added to the feeling that standards have slipped. To Premier Inn's credit, they responded to my complaint afterwards and acknowledged the failings. However, that doesn't change the fact that I spent the stay in an uncomfortably hot room, with poor housekeeping standards and basic amenities missing. Overall, this was not the level of comfort or service I expect from Premier Inn, and unfortunately I would think twice before staying at this hotel again.
• CT

  Chris “Viscus hibiscus” Toft

  Jun 4, 2026
  3.0
  Gone downhill lately, specifically the breakfasts barely cooked horrible offerings, used too be sooooo good with every item perfectly cooked. Don't know what's gone wrong

Frequently Asked Questions About Premier Inn Newcastle Under Lyme hotel