Premier Inn Newcastle Under Lyme hotel

Reviews

• CC

  chiodori

  Jun 11, 2026
  1.0
  I rarely leave negative reviews, but this stay was poor from start to finish. The biggest issue was the room temperature. During my stay, the room remained at around 29°C, making it extremely uncomfortable to sleep. I reported this to staff and requested a fan on arrival, but despite raising the issue, nothing was provided and no effective solution was offered. Being told after the fact that the hotel doesn't have air conditioning is not much comfort when you're trying to sleep in what felt like a greenhouse. Cleanliness was also disappointing. Housekeeping left a dirty cleaning rag in my room, which immediately made me question the standards being applied. After finding this, I declined further room servicing as I no longer had confidence in the housekeeping. To make matters worse, the room was booked for two guests but only one set of towels was provided. When paying for a double occupancy room, basic essentials for both guests should be available without having to ask. I was also surprised to learn that room cleaning now appears to be on a request basis. If this is the policy, it should be made much clearer to guests at check-in. Combined with the housekeeping issue, it only added to the feeling that standards have slipped. To Premier Inn's credit, they responded to my complaint afterwards and acknowledged the failings. However, that doesn't change the fact that I spent the stay in an uncomfortably hot room, with poor housekeeping standards and basic amenities missing. Overall, this was not the level of comfort or service I expect from Premier Inn, and unfortunately I would think twice before staying at this hotel again.
• CT

  Chris “Viscus hibiscus” Toft

  Jun 4, 2026
  3.0
  Gone downhill lately, specifically the breakfasts barely cooked horrible offerings, used too be sooooo good with every item perfectly cooked. Don't know what's gone wrong
• TS

  Terry Stratford

  May 5, 2026
  5.0
  Easy to find. Quiet. Great night sleep. Really good onsite restaurant, dinner, breakfast drink meal deal!
• TS

  The Scurra

  Apr 24, 2026
  5.0
  Nice clean premier in, really good service and food that's great value in the Brewers Fayre.
• MM

  Michael Morris

  Apr 22, 2026
  5.0
  Emma was absolutely fantastic. After travelling all over the country this week for work, this hotel was just a one night stop, but Emma made it stand out from the rest. After hours of driving, I was welcomed with such warmth and professionalism. She was incredibly helpful, genuinely lovely, and made check in easy and enjoyable. Her attitude completely lifted my mood after a long day of travelling. Excellent customer service and a real credit to the hotel. Thank you, Emma, for making the journey feel worth it

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