Premier Inn Stoke-On-Trent (Hanley) hotel

Reviews

• RG

  rob gould

  1 day ago
  5.0
  James behind, the bar was fantastic very helpful and really friendly. Rosie behind reception was fantastic and made our check in nice and easy.
• RG

  Rafał GIE

  1 day ago
  1.0
  I stay here for few days . Room was dirty . Food in restaurant terrible, beyond belief. I ordered cesar salad lettuce unwashed with roots still attached to leafes. Chicken breast burn and disgusting. If u can avoid this place. Is only matter of time someone will get food poisoning here
• DC

  Dan Da Costa

  2 days ago
  3.0
  Stayed for a couple of nights. Room & service were ok which is expected and free WiFi exceeded expectations for working and streaming. Meals at attached restaurant were pretty bad and I would have asked for refunds if more confident. I'd advise skipping the meal deal, or paying there.
• AS

  Apollonia Samaveld

  4 days ago
  4.0
  Good location Room was fine stayed for 2 days . Included the meal deal. I cant fault the actual room or service but the food was slow slower to slowest. Honestly two dinners there both simply too slow . Onion rings arrived half way through my meal overcooked. Main meal was lukewarm. I cant recommend the attached restaurant.
• HF

  Hunter Fitman

  Sep 5, 2026
  1.0
  I have stayed at many Premier Inn hotels, but unfortunately, this was by far the worst experience I have ever had. The first and biggest issue was the cleanliness of the room. The room was definitely not cleaned to an acceptable standard before our arrival. There was dust all over the skirting boards and on top of the bed headboard. The bathroom also clearly needed a thorough deep clean. The ventilator had a thick layer of dust on it, and the grout between the tiles was visibly dirty and appeared not to have been properly cleaned with cleaning products for a long time. I even used cotton buds to clean some of the dirt myself, and it came off very easily. This clearly shows that these areas had not been properly cleaned. I have attached photographs for reference. The double bed was also not made properly. A single mattress protector had been placed on the double bed, which clearly did not fit. The first time we got into bed, the mattress protector immediately came off, making it obvious that the bed had not been prepared correctly. For a basic bed-making service, I would expect much better from Premier Inn housekeeping. I would strongly suggest that the housekeeping team receives better training on basic room cleaning and bed preparation, as the standard we experienced was far below what I would normally expect from Premier Inn. There was also an issue with the towels. I specifically asked reception for clean towels for the second day of our stay. However, when we returned to our room after being out all day, the towels had still not been changed. I therefore had to go back to reception and ask for them again. The corridors were also not properly maintained during our three-day stay. There was rubbish left outside the door, and despite being there for several days, it was still there when we left. This gave the overall impression that the housekeeping and cleaning of the hotel were not being properly managed. Unfortunately, we also did not get a good night's sleep. The guests in the room above us were making a considerable amount of noise, including very heavy footsteps, which could be heard clearly in our room. As a result, instead of being able to sleep in and rest, we were woken up every morning at around 7:00 am. Overall, this was an extremely disappointing stay. The cleanliness of the room and bathroom, the poor bed preparation, the failure to replace the towels when requested, the rubbish left in the corridor and the ongoing noise disturbance all contributed to a very poor experience. I have attached photographs showing the cleanliness issues for your reference. Given the overall standard of the stay, I believe a refund is fully justified. I would therefore like to request a full refund for our stay and would appreciate a prompt response explaining how you intend to resolve this matter. I have stayed at many Premier Inn hotels previously and have generally had a good experience, which makes this stay particularly disappointing. Unfortunately, following this experience, I would not return to this particular hotel unless I can be confident that the housekeeping and cleanliness standards have been significantly improved.

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