Alton Towers Hotel

Reviews

• MJ

  Mandy Jack

  1 day ago
  1.0
  We stayed in room 220 and the carpet is filthy and made your feet black so had to keep putting shoes on. Beds rock hard and no air con. 5 of us and only given 2 towels. Had to go to splash landings for breakfast as couldn't fit us in our restaurant and cutlery filthy and chairs sticky and tables .would not stay again as to dirty. Cbbs was better last time. Only good thing you can go in hotel park entrance but all in all the hotel needs a good scrub. Disgusting
• KH

  Kelly Hemmings

  2 days ago
  2.0
  For the price you pay, its not worth it, the staff are very friendly and its very convenient but the cleanliness of the rooms not good at all, alot of dust had to report to reception after checking in room to find a used plaster and someones ticket on the floor with lots of other debris clearly not cleaned very well. Breakfast was shocking compared to standard hotel chains that would have quite ample choice of food alton towers on the other hand was tiny selection for how many people were there. Also avoid the water park!! Too busy, cochroach floating in pool dirty all around, so much chlorine it burns your eyes. They let too many people in so queues for slides are just colossal.
• ML

  m lunardi

  Jun 15, 2026
  1.0
  Very over priced for what you get. Have went over a dozen times and feel that it has got very expensive Also staff attitude is terrible. You are treated as an inconvenience to them. I traveled 5 hours to get there and worked out that from leaving on Friday night to getting back Saturday night with two kids cost me over 500 pounds. we got on 5 roller coasters. Its a shame used to be such a good place to go to. Staff have to realise that customer aren't an inconvenience they are the life blood of any business. I felt that strongly about this I actually created this account to leave this review.
• WB

  Wayne Blackledge

  Jun 15, 2026
  3.0
  The room was fine. The location of the room wasn't great, as it was near the entrance to the entertainment area and, unfortunately, there are too many selfish people who can't read signs and don't understand that some people may be trying to sleep in the rooms they walk past. However, that isn't really the hotel's fault. - just a pitfall of the room location. What was the hotel's fault was the ridiculous scenario about including breakfast with the booking and having broken systems. Breakfast reservations are required, and you are supposed to receive an e-mail containing a link, letting you do this up to 2 weeks before. It seems this doesn't always happen and by the time you check-in and realise this, you are then booking at the last minute, meaning all the suitable times have gone (we were left with 6:45 and 10:15) So we ended up losing an hour of park time on the Sunday, as opposed to waking up at silly o'clock. Plus the bar and in-house restaurant are overpriced - usually expected in hotels, but mentioning it anyway.
• SR

  Shaun R

  Jun 10, 2026
  2.0
  As a returning customer to the Alton Towers Hotel, I have sadly seen the year on year demise of the hotel. Firstly, the staff are amazing and do all they can within their reduced staff ability, so they do deserve a full five stars but I needed to knock one down to clarify how under resourced they are. Secondly the hotel; Whilst clean and tidy, it is tired, falling to bits, lacks quality and needs a good refurbishment. - the hotel bed (in room 214) was rock hard, spring filled and thin. The quality the Alton Towers hotel used to provide over Splash Landings has now gone. You would get a better quality mattress at a cheap hotel chain, the mattresses now resemble those in Splash landings (which for the record we tended to avoid for this very reason). - the restaurant is now very expensive (approximately £30 a main), which for a family is no doubt unaffordable. They have introduced a cheaper pizza option from the main bar but sadly these taste like cardboard, so would not recommend… though the chicken side was very tasty. - the bar is now over £8 a pint. I do understand prices have gone up, but this is excessive. - finally the breakfast has gone completely down hill. The coffee machine removed, replaced with cheap awful granules and hot water. The fresh orange juice is filled with ice that much that it now tastes like squash. The Scrambled eggs were runny, the fried eggs hard, the beans undercooked. The bacon was tasty and the toast machine did work though - which was a pleasant surprise. I appreciate costs need to be cut, but Alton Towers resort have just cut too much. The hotel is no longer comfortable and any tiny bit of quality it once had has now been ruined.