Alton Towers Hotel

Reviews

• JJ

  JOEL

  1 day ago
  4.0
  Nice Parking site for Guest. Good rooms, average food, poor coffee setup. ​Stayed overnight for a company event. The room size was spacious and great for a family. Dining was fair—each course was acceptable, nothing bad. ​But the coffee experience was very poor for a modern hotel. The room only came with Nescafé instant coffee, and neither the hotel breakfast nor event catering had an espresso machine available. Having a Nespresso pod machine in the room or fresh espresso at breakfast should be standard for any quality hotel today. It feels like they skip this just to force you to buy expensive Costa coffee on-site. ​Rooms and facilities are fine, but management needs to upgrade the coffee experience.
• OS

  olivia SMITH

  5 days ago
  2.0
  Stayed in Alton towers hotel Explorer room it is very dated and extremely dusty, the dust was thick on top of the fan. Toilet was still dirty from last use and shower taps had limescale build up. Beds are okay and has got lots for kids to do. We ate in the secret garden restaurant for the prices they charge the service was not up to standard, once sat we ordered 2 drinks of coke and Coke Zero it took 25 mins for them to come out and our food arrived first. If you pay £18/19 for a bowl of tomato pasta and over £20 for a burger with fries you expect it to be great service. When we was done waiting to be noticed we overheard 4 different tables complaining to a manager about the level of service. We felt bad for the staff you can see they just need some more guidance and maybe training they looked a little lost and all over the place they was friendly just not what you expect when you are paying high prices it doesn't match the level of service you should be getting. Overall we wouldn't and probably won't stay over again and just come for the day to the park instead.
• CM

  Chris Main

  Oct 1, 2026
  1.0
  Unclean rooms, windows didn’t open so no fresh air in room made it very stuffy especially with all the dust. Poor reservation system for breakfast and dinner and when you do get in the food is substandard at best, dangerous at worst (one of our group spent the last day with food poisoning). Entertainment seems to think loud = good, it’s not. Service was generally poor with next to no staff knowing where anything is and most resorting to ‘checking the website’, would have complained on the way out but nobody there to take the complaint anyway
• LE

  Laura Edwards

  Sep 23, 2026
  4.0
  Lovely hotel. Room was lovely and clean we had a moon voyager for my daughters 11th birthday. Bunk bed was a bit creaky and annoying but was ok. Drinks are very expensive which was a shame £8.50 a pint and £46 for a bottle of prosecco is greedy and will just force people to go elsewhere. We found a lovely little pub down the road called the Talbot sooooo glad we went there for a carvery so if youre staying dont be afraid to nip out like we did. The restaurant is grim at the hotel - no atmosphere, tables arent the best and food looked expensive and very basic for what you pay. Breakfast was just about ok. Dirty cutlery knocking about and just about warm beans but we were all fed before day two of the park so not too bad.
• KK

  Katie

  Sep 20, 2026
  4.0
  Had a brilliant time at Alton Towers hotel and theme park. I thought I should write a review as there are quite a few reviews that aren't great. We found the food at the hotel delicious, choice of food great. Room was Arctic explorer and really chuffed with the detail and the decor. Only thing I could say about the rooms is they could do with a deep clean more regularly than they have been. There were actually cobwebs around the bathroom light fixtures and dust on some of the room details. I would say premier inn beats them on the cleaning! 😆 we always take our own antibac wipes to hotels thankfully so gave the room a good wipe over before we settled in. Plenty of storage for clothes and belongings and coat hangers for clothes. Will be back next year. Hope to see the rooms a bit less dusty. 😊