Alton Towers Hotel

Reviews

• BB

  bethan brewer

  4 days ago
  2.0
  DO NOT STAY HERE IF YOU ACTUALLY WANT TO SLEEP. When entering the rooms section of the hotel there is a clear sign on the door saying 'be quiet in this area' or something. Unfortunately I think the people next door, above and our entire floor decided to leave their reading skills at home. We were right above the main restaurant which had loud entertainment until 10pm which meant we couldn't have our window open as that only made it louder (which I didn't think was possible). And then by 4am, we had kids running up and down our corridor, people slamming doors, and the man next door screaming at his child from around 5:30am? I understand small kids like to wake up early but either leave the quiet sleeping section of the hotel or keep them quiet? We were really looking forward to staying here as it was a birthday present given earlier in the year and so was something we looked forward to for months. Such a shame though. The check-in process was fine although my room had been ready all day and i didn't receive a text alerting me of this so I obviously panicked as anyone would.
• WC

  Whitney jade Chappell

  Aug 26, 2026
  2.0
  Family of four visit Positives The Alton Towers Hotel has a lovely atmosphere and great theming. Breakfast offered a good variety and the Rollercoaster Restaurant was a real highlight — fantastic theming a fun atmosphere and a brilliant selection of ride-themed cocktails and mocktails. The theme park itself was fantastic with great rides and reasonable wait times of around 10–50 minutes. Splash Landings was also brilliant although very busy. Negatives The Moon Voyager room was disappointing. The beds including the bunks were extremely uncomfortable resulting in poor sleep. The room was warm the air conditioning was very loud the curtains were poorly fitted and there was significant mould around the bathroom seal. The room also felt dated with small TVs a tiny fridge and very basic amenities. The Secret Garden Restaurant was hectic had limited choice and felt overpriced. Hotel seating was also very limited and the entertainment was poor. Food in the park was expensive for what was offered particularly around Hex and customer service in some areas was lacking. Our refillable cups were also frustrating with several machines out of stock. At Splash Landings queues were extensive seating was limited and changing facilities were difficult to access. Many locker keys had no wristbands making them difficult to manage whilst swimming with children. Advice I'd recommend bringing your own drinks snacks and ideally lunch as food and drinks are expensive. Remember to take a 20p coin for Splash Landings lockers. Overall the park and Rollercoaster Restaurant were fantastic but the hotel needs significant improvements to cleanliness, comfort, facilities, seating and value for money. For the price, I expected considerably more from the accommodation.
• RR

  R R

  Aug 24, 2026
  1.0
  ⭐ 1 star – Very disappointing stay We stayed in Moon Voyage Room 340 for our daughter’s 5th birthday and expected much better for the price. The room had empty shampoo, shower gel and hand soap, a very noisy old air-con unit with dirty filters, poor soundproofing and even a dirty teddy left on the fresh bedding. The room was also right at the far end of the hotel. Breakfast on 23 August was a disaster. My wife and daughter’s booking was mistakenly removed, and they were initially turned away despite the restaurant being half empty. It was our daughter’s actual birthday and seeing her upset was awful. After finally being seated, someone else was then given our table. The next morning I also cut my tongue on one of their juice glasses. We paid extra for CBeebies Fastrack, yet normal queue guests were still allowed ahead of us. Restaurants were fully booked, same-day Fastrack was difficult to get, and after checkout the monorail had a 40-minute wait because only two trains were running. At Splash Landings, nearly an hour of our 2.5-hour session was lost queuing for one ride after it had to close, so we only managed two rides. We reported the room issues at checkout but received no compensation or meaningful gesture. For the amount families pay, the whole experience felt badly organised, stressful and overrated. Unfortunately, it put a real dampener on what should have been a special 5th birthday trip.
• GB

  Gary Bissett

  Aug 17, 2026
  3.0
  My stays at Alton Towers' accommodations have been selected due to the undeniable benefits of the location. However, I've stayed in the Enchanted Village, Stargazing Pods and this hotel. Of all of them, this is potentially the most disappointing. On our first night, my 2 kids fell ill; the staff were unable to offer any support. Not so much as a glass of water. They sent me on a wild goose chase throughout the hotel for a vending machine that turned out to be sold out before the shop opened, to sell a bottle of water for £7. On the whole, the experience offered few positives to remember from the staff. The room was decent. Clean enough and comfortable. The theme and fridge added to the experience for us. Although the rooms were incredibly warm, we ran the air-conditioning 24/7 and kept the curtains closed through the day to keep the temperature bearable. There's a good chance that the heat in the room on the first night had a hand in the children's first night experience. The breakfast at the Secret Garden was okay; they could certainly use more attention when cleaning plates and cutlery. I probably preferred the Crooked Spoon. The dinner at Flambo's was good value. However, that was probably only because we got it at £60, reduced from £100. On the whole, you get what you expect from a buffet. The evening entertainment was alright. We didn't spend much time at it between getting out of the theme park at 18:30+ and dinner. I enjoyed the garden space and the resident ducks/ducklings. The bar prices were excessive. £8.25 for a pint is a little high. £13.25 for a wine is high, and £5.25 for a draught Coke is taking liberties. Nonetheless, I guess you expect high prices at these places. Whatever the price, though, you expect a clean glass, and that's more than what they were offering here
• SS

  Sarah Sissons

  Aug 17, 2026
  3.0
  This is a 3 star hotel (Asian far East Asian standard) charging 5 star prices. My daughter loved it. We stayed in the moon room and the Bunk Bed area is like a cave so she slept like a log. Me on the other I found the bed super hard. They need mattress toppers. Also silly pull curtains. I had to stand on the bed and rehook them since have were unhooked. Also impossible to shut fully so the kids get a dark room and the parents get woken at 6 with the sun. The shower heads need to be changed - very weird style of spray and hard to use although the water pressure is excellent. 5 stars however for the a/c that actually works which in europe is almost impossible to find. I do not like the automated check in kiosks it feels very 2 star hotel. Magic mick is great but he's basically a one man show. The hotel is loud and there should be a notice on check in that guests and children should be silent in the corridors an etiquette that parents aren't teaching their kids these days. The walls are also thin, so u hear ever door open and bang. Went to dragons den bar, very dissapointed on the service, again tables dirty - a whole alton towers phenomena (dirty eveything). 3 people behind the bar nattering away, whilst all the tables are dirty. Asked for it to be cleaned, she says she will when she comes to serve the drinks. So then she serves the drinks that we then need to hold whilst she cleans the table.... wrong order of things, then she declares is that good enough..... I was going to say no since the wine glass she had handed me was dripping wine on my dress because she hadn't done a clean pour and check before serving but thought the comment would be lost. Lastly I was getting my daughter to try to do things so I sent her to the bar with money she already had in her pocket for a sauce (50p). She doesnt know the currency so the guy took £4. She told me later as she wanted to go to the arcade so I asked her about the money ehixh is when she told me she had handed him the £4. So I had to go back down to the bar and talk to the manager, since he didnt have change he gave me £3 back..... I mean in any other country or establishment they would have apologised profusely and compensated the sauce and returned the full money - this was just a staff memeber taking advantage of a kid, its wrong. I gave him feedback about the service and standard but u feel like u are just being nodded at. The waterpark is a waste of time if u are used to any decent sized warerpark. It should in fact just be complementary to hotel guests only as thats all it is worth. Overall great for access location to the park. Great for the kids. Poor standard hotel that is over priced and the breakfast is very British.... could really do with some modernisation and internationalisation to come up to real hotel standards. Lastly I ordered the birthday package and they had a cake with the box underneath, no plate, no forks and 2 wooden knives and 3 napkins...... sorry but a couple of proper plates, knives and forks would be too much for the £65 u charge for it?!. Cake did taste good however.