Premier Inn Epsom South hotel

Reviews

• LW

  Lynda Willis

  3 days ago
  5.0
  We stayed at the Premier Inn Epsom South on 9th September, and were impressed with the attentive and positive attitude of the staff. In particular we found Laura Emery (the Duty Manager) very friendly, helpful and accommodating. Laura is a positive asset to Premier Inn – truly, a Keeper! Thanks for all your help, Laura, and for dealing with our “lost” property! 😊
• VV

  vengativodarkness

  Oct 7, 2026
  5.0
  This Premier Inn surprised and surpassed my expectations. Immaculate, staff attentive food was actually flavourful and well presented. Breakfast was hot cooked to a great standard. Room clean didn't smell mouldy like some I have been too, bar kept clean and well stocked.
• JR

  Jack Ruff

  Sep 24, 2026
  5.0
  A very good hotel and restaurant to stay at. All of the team are welcoming and will ensure that your stay is perfect from checking-in right until check out. Special thanks to Lisa, Nathan and Danielle... and from what I've been told Caitlin you are leaving so good luck in your new role - I'm sure breakfast will be very different without you ;). Although the restaurant does appear tired from the exterior, it is complimented by great food, great atmosphere etc. Highly recommend.
• RR

  Rachiepoo

  Sep 23, 2026
  4.0
  We love a premier inn. We had the dinner and breakfast deal and it was lovely. Shane’s about the lack of staff for breakfast as things ran out and only one staff trying frantically to do everything for customers. Also stunk of cigarettes in the reception area. Overall a nice stay and convenient t for airport transfers.
• MW

  Max Wrigley

  Sep 17, 2026
  1.0
  Stayed in this dated (from the outside) hotel for a few nights with my parents because it was free parking, and it was absolutely terrible. The hotel has no air con so the rooms have a desk fan for the scorching hot summer months. The fan only makes any difference when you're sat at the desk, and it's loud - so good luck trying to get any sleep! I struggled to get any sleep. We had two rooms, and the housekeeping staff may have cleaned my bathroom before I checked in, but they had not restocked the toilet tissue dispenser (I had to go to reception for more) and they'd also left me (a male guest) a present in the bathroom in the shape of the previous female guest's bra and top-like thing, which were clearly visible from the doorway. What came next really put my parents and I off going back to this hotel. We paid using the standard rate. After we checked out and returned home, my dad's card was charged again for a stay of over £300 at the same hotel! He had to phone Guest Services up to get a refund, and they said it was a system error. Fair enough: dated hotel and possibly an outdated system to go with it. As if we thought the matter had been put to bed, he was later charged again by the same hotel (what must be about a few weeks later). This time it was between £60 - £70. He phoned Guest Services up again to get another refund - and they couldn't find anything regarding this (unlike the last one), despite the transaction showing as pending on his card provider's app. Clearly fraud, his provider has blocked his card from being used for any future Premier Inn transactions. Yet we'd booked at a different hotel on the standard rate before and had no issues. If you're thinking of staying here, do so at your own risk!