Premier Inn Sunbury (Kempton Park) hotel

Reviews

• LR

  lucille rawlinson

  Aug 15, 2026
  4.0
  Room although a bit tired was clean. Location was perfect for us. The service cant be commented on as I didn't see a single member of staff. Lady at breakfast was good and very helpful.
• FS

  Frankie S

  Aug 14, 2026
  1.0
  This has been an extremely disappointing experience at Premier Inn Sunbury (Kempton Park). The main and very serious problem during our stay has been the air conditioning not working. We booked our stay for a week, expecting a comfortable room, but since arriving on Tuesday we have had to deal with an extremely hot room and a situation that the hotel has failed to properly resolve. On our first night, we realised that the air conditioning was not working. We reported it to reception the following morning. We were told that there was a problem with the air conditioning and that an engineer was going to come and fix it. Instead of actually resolving the problem, we were moved to another room because our original room was too hot. We thought this would solve the problem, but unfortunately the air conditioning in the second room was also not working. The second room was just as hot and uncomfortable. We went back to reception again and explained the situation. We were also very concerned because my daughter has asthma, and staying in an extremely hot room for several nights is particularly worrying for us. What has made the experience even worse is the way we have been dealt with as customers. Rather than finding a proper solution, we were essentially told that the hotel was fully booked and there was nothing they could do. When we tried to make a formal complaint, we were told that we needed to do it through a different website. We have tried repeatedly to resolve this politely with the hotel, but we feel that we have not been properly listened to or helped. Moving us from one room with broken air conditioning into another room with the same problem does not solve the issue. It simply moves the problem from one room to another. We also found that other guests have reported similar problems with this hotel, which makes us even more concerned that this may not be an isolated incident. We paid to stay here for a week, not to spend the week trying to find a way to escape the heat or repeatedly explain the same problem to reception. Problems can happen in any hotel. What matters is how the hotel responds when something goes wrong. Unfortunately, in our experience, the response has been extremely disappointing. We expected much better from Premier Inn. We wanted a comfortable room and reasonable customer service. Instead, we have spent a significant part of our stay dealing with a problem that should have been properly addressed from the beginning. Very disappointing customer service and a very uncomfortable stay. I would not recommend this hotel based on our experience.
• SS

  Sarah Stiff

  Aug 7, 2026
  5.0
  Comfortable rooms, nice and quiet, staff very friendly. Car park is very very tight so would be difficult with a large car.
• AL

  Alkes LLC

  Jul 31, 2026
  1.0
  I received a parking violation ticket after I issued in their garage, we reached at 1 am in the night and left at 5 am to airport. What in earth we can do parking violation in 4 hours. Also parking spots are so narrow it took me 45 mins to park the Volvo XC90
• KB

  Kath Barbs

  Jul 30, 2026
  4.0
  Location is good, with nearby food options. Easy to navigate, near to public transportation. Big rooms, easy check in. r Receptionist very welcoming and accommodating! Only downside is the temperature of the room, AC can be adjusted upto 19°C.

Frequently Asked Questions About Premier Inn Sunbury (Kempton Park) hotel