Holiday Inn London - Shepperton by IHG

Reviews

• PB

  Paul Birch

  Aug 14, 2026
  5.0
  Very happy with the stay. The hotel looks amazing. Gluten free breakfast was prepared when asked without any concerns. The only issue was some idiot using the GF toaster with standard bread (he said they should put a big sign on it. There was a big sign (see image)) but all staff was very apologetic and asked what they could do to rectify. Would stay here again..
• LL

  Lou Lou

  Aug 10, 2026
  1.0
  ⭐ Absolutely disappointing – would not recommend We travelled for around 4 hours to stay at Sheperton Holiday Inn by IHG for an engagement party, so we were really looking forward to our stay. Unfortunately, it turned into a very disappointing experience. The biggest issue was that we had no running water in our room. This meant we couldn't shower, wash properly, brush our teeth, make drinks or even flush the toilet. Quite simply, these are basic facilities you expect when paying for a hotel room, and being without them was both extremely inconvenient and unhygienic. To make matters worse, the kitchen was closed, which added even more frustration after such a long journey. We contacted the hotel regarding the situation and requested appropriate compensation. We were offered just £42, which we felt was completely inadequate considering we had paid for accommodation without essential facilities. I appreciate that unexpected problems can happen, but the way this situation was handled left a lot to be desired. After travelling four hours for a special occasion, we certainly didn't expect to spend our stay worrying about whether we could shower or even use the toilet properly. Sadly, based on our experience, I would absolutely not recommend this hotel. A hotel should provide basic, usable and hygienic facilities, and unfortunately that was not our experience here.
• NP

  Nicky prime

  Aug 10, 2026
  1.0
  Come stayed hear on 7/9 check in when paid told glitch on system but payment went through!!! All this pre authorised payment is so wrong as the bank holds payment, then takes payment but the hold payment takes few days to clear back into your account, which means it's like two lots of payments, I never asked them to do this , I asked to pay straight up , also had evening meal which was lovely and it come out on another card , but pending but my husband was in hotel later and said it had not gone through, but when checked it was pending I rang bank they had agreed payment hold up was hotels hold up , and bank allowed this ,I spoke with manager night before to clear this to be told go down in morning, which is bad as went to bed on this , so in morning spoke with manager told him , , thought it had been cleared but my husband was approached again , by a young male staff about this while other guests were around, made to feel we had not paid when we had , this is appalling way to run a hotel , it also looked like other guests had issues with payments as I saw a few people having issues, so looks like it was hotel having issues on there system, also when we got back after a busy day they had issues with water to which we weren't able to shower , I was given a 20 percent discount, but to realise on way home they had taken 52.50 out not put in , I tried calling management but told in meeting after being passed from everyone, was told he would call me and they had refunded me a payment of 62 but it was not showing on my side only more money taken , this is really poor as I did not authorised a payment of 52.50 this is fraud, and so not on and really poor service from hotel , I'm still waiting for call from Isaac which apparently the receptionist only knew him as this , and did not know his surname, I'm not happy with this service as I've been a member for 15 years and never had this and been treated like this been made to feel we had not paid for food we received when we clearly had and to be approached not once but twice is unbelievable, and I had been twice to speak to sort this problem, that was a hotel problem not ours , on about been made to feel the lowest of low is bad , I come away feeling like we were trying to not pay when we had unreal made me think there was a problem with my bank and problem was your hotel , not the best of stays to be fair wish I had gone with another hotel to enjoy a family break!!!
• AA

  Amr Abdelaziz

  Aug 10, 2026
  5.0
  We had a lovely stay overall, and I have to say the team really impressed us. There was a water supply issue over the weekend that caused outages for several hours, which obviously wasn't ideal, but honestly the way the staff handled it turned a frustrating situation into a non-issue. front office and the restaurant team, all under Ishak's supervision, kept us updated and did everything they could to make sure we were comfortable throughout. What really stood out was Ishak himself, he was clearly putting in extremely long hours trying to get things sorted, and it showed. That kind of dedication doesn't go unnoticed, and it made a real difference to how we experienced the stay despite the disruption. It takes a certain level of care to turn a bad situation around like that, and the whole team deserves credit for it. We'll definitely be back. Thank you to everyone involved, especially Ishak.
• RC

  Richard Cannings

  Jul 27, 2026
  5.0
  Stayed at holiday inn Shepperton, had a great experience, rooms are clean,spacious and well equipped. Breakfast was good, the service in the restaurant was good,as Julie looked after our neads throughout Breakfast and gave us a great start to our day. The receptionist was very helpful and polite. Being able to use the pool,sauna and steam room was and absolute bonus. Would definitely use this hotel again.

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