Premier Inn Redhill Reigate hotel

Reviews

• AD

  Andy Derrick

  Oct 5, 2026
  5.0
  Tidy, clean and pleasant staff.
• BB

  Bekki B

  Sep 23, 2026
  4.0
  This Premier Inn is well located for Gatwick Airport. Took less than 15 minutes to get to Long Stay North at 5am. Hotel has no food offering as the pub / restaurant next door is now shut permanently but this didn't matter to us. Room was ok, in fact much better than the last couple of Premier Inns we have used. No air con so bear that in mind if booking for the summer. Its a little bit noisy with the window open when people drag suitcases across the tarmac of the car park to reception but at least the window does open.
• NL

  Nicole Lewis

  Sep 19, 2026
  5.0
  I would like to take a moment to give some well-deserved recognition to Caroline, who works on reception at Premier Inn. From the moment we arrived, Caroline was incredibly friendly, welcoming and helpful. She went above and beyond to make sure we were looked after, and her attitude genuinely made a difference to our stay. Caroline explained that the hotel was experiencing some staffing difficulties and that, unfortunately, not all of the rooms had been completed due to sickness. Despite this, she remained professional, positive and determined to help. She personally contacted housekeeping to find out which double room was available for us and got this resolved immediately. She also gave us some really useful information about the local area and nearby shops, which was very appreciated. What really stood out to me was how much responsibility Caroline appeared to be taking on while still maintaining such a warm and friendly attitude towards guests. She clearly cares about providing a good experience and takes pride in helping people. During our stay, we also had a brief conversation with Caroline about the pub, as we were curious about whether it was owned by Premier Inn. She explained the recent changes and was helpful in answering our questions. It did, however, make me wonder about the pressure being placed on the hotel staff. With changes to the pub operation and staffing difficulties affecting the hotel, it appeared that staff were having to take on additional responsibilities to keep things running. From a guest’s perspective, it seems a lot to expect from individuals who are already working hard to provide excellent customer service. I sincerely hope that Premier Inn recognises the additional pressure being placed on its staff and ensures that they have the support, resources and recognition they need. Caroline is a real asset to Premier Inn. Staff members who are this welcoming, hardworking and genuinely caring towards guests should be recognised and valued. I sincerely hope her efforts are noticed by management and that she receives the recognition and appreciation she deserves. If there is an opportunity for Caroline to be considered for additional recognition, development or progression within the company, I strongly believe she deserves it. She made a very positive impression on us, and employees like her are exactly the kind of people who can make guests want to return. Please pass on our thanks to Caroline. She was absolutely brilliant.
• DN

  David Nation

  Sep 13, 2026
  3.0
  Stayed here for a week, 07/09/26. Rooms are not as clean as they used to be (before they laid all the cleaner off for COVID) rooms are tired. Curtains falling off the rail. Holes in the walls. No restaurant as they have closed all beefeater chain restaurants, and all the others(Brewers Fayre, Table Table) no bar for a drink prior to settling down for the night. Premier inn should be embarrassed by the state of many of their hotels. They are not far off being like the Travelodge.
• TJ

  Tom Joyce-Knowles

  Aug 23, 2026
  3.0
  Good hotel for Gatwick Airport. Its a big shame that the Beefeater here has closed. Lots of people staying here were getting in cars to drive to other pubs (not many options close by).

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