voco Lythe Hill Hotel & Spa by IHG

Reviews

• DF

  Dale Fisher

  Jun 10, 2026
  5.0
  Went here for some food. Though it was decent to be fair. Ice cream wasn't the best but overall I would recommend
• SJ

  Sally Joy

  Jun 3, 2026
  5.0
  Had a 1 night getaway with my other half. Didn't disappoint. Located in a lovely setting, plenty of greenery around. Short drive into the town centre. Room was comfortable and had everything you needed (a fridge would've been good). We asked for an ice bucket which took a long while to come but was sorted eventually. Relaxing and tranquil. Thank you.
• MH

  Michael Hamilton

  Jun 3, 2026
  5.0
  Came for another stay at lythe hill hotel and the service as always was immaculate. Lilah the girl who served me on the bar was very attentive, knowledgeable and friendly. Ro and teri as always were legends. Sophia is a proper superstar and izzy and Harvey were truly impeccable. The stafjustf shine like diamonds in the sky and you can tell how deeply they all care about their jobs. 10/10 properly recommend this place. Special shout out to Lilah and teri best servers out there.
• DM

  Dominique Mitchell

  May 23, 2026
  5.0
  My partner and I booked a midweek reset spa afternoon at Voco Lythe Hill Spa after some time apart. The staff at the spa went out of their way to ensure that our treatments were at the same time, so as to ensure we could spend as much time together in the facilities as possible. Jodie was incredibly attentive and welcoming when we arrived, thank you so much again for shuffling things around for us! We had such a fantastic time in the pool and a lovely lounge outside overlooking some bunnies roaming around the Surrey hills! We then had amazing massages with Jemima and Samantha, the whole experience was incredibly relaxing and rejuvenating, thank you both. After this we strolled over to the beautiful and very charismatic Tudor restaurant for a delicious afternoon tea with a very attentive waiter who was incredibly professional and experienced. The food was very fresh and super tasty! And we had an amazing window seat whilst watching more bunnies hoping around! The day was just perfect, we were so thrilled and feel incredibly grateful to have had such a lovely experience. Thank you everyone for working hard and being so fantastic at your jobs! We will definitely be back soon.
• TP

  Tim P

  May 19, 2026
  1.0
  Booked a suite through the IHG website for my fiancée's birthday. The online photos showed a large, colourful, well-decorated room. The reality was something else entirely. On arrival we were made "guests of the day" and offered discounts on food and drink. A nice gesture, we thought, until we got to the room and realised why. The "suite" turned out to be two tiny, depressing box rooms connected by a corridor. The specification was below that of a budget hotel, despite us paying the top room rate. To say it didn't match the website is a serious understatement. We were offered a move to a similar spec room and declined. A few minutes online and we'd found a much nicer room at a much nicer hotel for the same price. Then came the worst part. I spent around 30 minutes at reception, first with the receptionist and then with the manager, both of whom refused to refund the room. Their position was that because we'd booked through the main IHG website, it was non-refundable. I showed them the photos of the room I'd booked alongside the one we'd been given. The mismatch was obvious. Still no refund. I have attached the photos to this review, both what we booked on the IHG website and the reality of the room. They then offered to refund one of the two nights. I declined again. More time wasted on what was meant to be a weekend away. Eventually they conceded that because the payment was only a pre-authorisation, they could simply nullify it. I've never been treated this badly at a hotel. Avoid.