Premier Inn Epsom Central hotel

Reviews

• NB

  Nicky Bloice

  today
  5.0
  Great hotel on our recent family trip. Room was spotless and in a good location. Members of staff Dan and Caitlin were extremely helpful and I will definitely use this hotel again. Thanks
• SS

  Siphelele Solwandle

  Oct 1, 2026
  5.0
  I came in for dinner and was met by a lovely server olivia, she helped me chose what I had as I was very indecisive, and was nice bringing me anything I needed, genuinely some of the best service I’ve had in a long time
• LB

  Lee Broadbent

  Oct 1, 2026
  5.0
  Olivia is very polite and very professional, provides a very warm welcome and readily available to help at all times. Great asset to the team!! Rooms are clean, I would recommend this hotel.
• JW

  Jan Wright

  Oct 1, 2026
  2.0
  Having stayed here for 8 nights i returned home to find 8 letters with parking fines for each day! Not one member of staff asked me to register my car whilst I was there. I have stayed at this hotel before and have never been given parking fines! This needs to be addressed ASAP to avoid the shock of recieving such fines. I have appealed ref the fines and await the outcome. Also the hotel needs to look at the cleanliness of the bathroom showers etc. Absolutely appauling, I have taken photographs , having payed a lot of money I expected cleanliness!
• ST

  Sarah Turner

  Sep 16, 2026
  3.0
  Disappointed as always enjoyed premier inn previously with no worries. Arrived with husband who has breathing problems and is registered disabled. 3 staff members either side of the door outside smoking....not a great look or for husband's lungs but we said nothing. Booked in and found our room....very very hot in spite of it being a cooler damp day, there was a fan in the room. My husband went back to reception to collect oxygen concentrator booked from air liquide for our stay and was told he couldn't have it until we proved it was for us...they wanted an email from airliquide(it was booked form our home phone) or other 'proof' it was for us in spite of air liquide having been given our booking reference on requesting it and me having sent an email that morning with the booking ref asking if they could manage to have it in our room for check in. I then returned to reception and asked what exactly they needed and they said 'proof' as its medical equipment and they can't just give it to anyone. Who else would know it was waiting for us behind reception with our names on it? Who else would want it? They had watched us park in the disabled bay on arrival too. They had our booking number so knew ot was for us. I eventually got them to actually read my email which they found(!) And they then brought the equipment to the room with many grumbles about it being awkward(I was happy to do it myself by this point!) But it was on wheels....the staff member who carried the very heavy oxygen cylinder back up however didnt complain! It just left a bad taste in our mouths....we felt that even after having essential equipment delivered and labelled we werent believed. We were tired and hot and just needed to feel considered. We had an OK night, the fan helped a bit, but then found no light bulb in one bedside light and no remote control for the TV! By this point we were too tired to care and went to bed. We informed staff this morning about the room issues but it just felt fell far short of my usual experiences of Premier Inn which have always been great. Please dont make travellers feel they dont matter, and especially dont try to withhold equipment that has been properly ordered and communicated with you form people who are already anxious about staying away from the safety of home and deserve some semblance of respect. We've never had an issue at any other hotel with having to prove the equipment is for us! Please do better...maybe some additional training and certainly ask staff not to hang around the main door smoking whilst waiting for guests...its not a goid look but also puts those with asthma, COPD or other respiratory issues at risk. Just off to breakfast and We'll see how that goes!

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