KC
Kilian Colasse
3 days ago
2 étoiles pour la chance d'avoir réussi à dormir.
On a plus eu l'impression de dormir dans un décor tout droit venu de AHS. Ayant déjà testé les cabines de phantasialand, celles ci paraissent beaucoup plus cheap.
Le lit double est horrible, ils utilisent encore des matelas à ressort, supplément trou ou ressort cassé, à vous de choisir, sur un côté.
Côté insonorisation c'est une catastrophe. Le parc étant situé près d'un aéroport, ils devraient se douter du bruit assourdissant en continue jour et nuit. On peut notamment entendre tout ce qui se passe aux alentours, les gens qui passent, les claquements de portes etc..
Bref je m'attendais pas à un 4 étoiles non plus, mais étant fan de parc et leurs hôtels celui-ci est de loin le pire de tous.
Stayed for 1 night in July and was greeted with bugs all over the room squished into the walls, sink and shower area. Stained bedding and to top it off the room became flooded after having a shower.
At night I went for a shower and said to my partner to keep an eye on the door as I had a feeling water may come through to the main room. After a quick shower I came out to see the room had been flooded, our bag, shoes all with water. My partner had fallen asleep and did not realise what was happening, he then went down to reception to explain what had happened and asked for more towels to dry up the floor and was told they did not have anymore towels due to all being at laundry. He then explained that the room was just not up to standard and was quite disgusting. The staff explained that there was not anymore rooms available and that they could come up with a mop to help with the water, they also said that I must of had the pressure too high as there have been issues before. My partner said that he did not know how the shower worked so was unsure how the pressure was (there was just one dial to turn and that was on and off). After about 10 minutes 3 members of staff came up to check and handed us some towels (after being told there was none) they then said they can check the drain and see if that was the issue. They then proceeded to open up the drain, 1 at the drain and 1 holding a bag. They pulled out lots of hair/gunk from the drain and said that should help (as my partner still needed a shower). We did not have a good night and left very early in the morning to head back to the airport even though we had the 2nd day tickets from staying at the cabins (we did use the 1 hour fast pass and then left at 11am)
I then made a complaint to Thorpe Park on the 9th July and got a reply back on the 22nd. Back and forth for a bit with long replies on their end I managed to get a 50% refund for the room (£63).
All in all I would not recommend staying on site, the park itself was okay and the rides were decent but if you are planning on coming with children stay off site as the cabin itself is quite small with not much room for bags/to move about.
NJ
Nigel Johnson
Aug 12, 2026
I stayed here with my son for an impromptu last minute 2 day trip to Thorpe Park so only had a choice of the premium themed cabins and no discount on the cost.
The entrance to the hotel is just past the security checks and park entrance and just over the bridge which means for day 2 you won't need to go through security again unless you leave the park and re-enter.
The rooms are essentially storage containers converted to bedrooms, but when you are inside you wouldn't really know it. The room had a double bed and a bunk bed, the toilet is in a wet room and includes shampoo, body wash and towels. The beds were comfy and we both slept well.
There is also tea, coffee & hot chocolate making facilities also.
The receptionists were great and provided extra bottled drinking when requested.
The breakfast in the Vibes restaurant was a buffet and pretty standard with what you'd expect.
Day 2 was good as the premium cabin came with some lightning lane passes which helped on a busy day.
LF
Lynsey Fojut
Aug 9, 2026
We stayed here recently. Check in was smooth once we'd cleared security at the front gate. Security will open your suitcase and look through your suitcase.
The room was clean. Just big enough for our family of 4. Our teenager struggled to get onto the top bunk so probably wouldn't recommend it for anyone older or bigger.
We had 1 small overnight case. Wouldn't be room for anything bigger or multiple bags.
Complimentary tea and coffee was a nice touch.
We didn't put the Aircon on before bed and woke up boiling. So definitely check that out if staying during summer months.
Also got a 1hr fast pass for the park the next day which helped tick off the bigger rides although wait times were never more than 30mins on an Saturday in August.
I can't begin to explain how attentive the staff were in reception. I suffer with a life long illness that causes extream chronic pain, the drive to the park caused a massive flair up where I was violently ill. We explain to the staff that I needed to cheek in early because I was on the verge of passing out. They immediately got a sick badge and went to work on sorting the room out early. I spent the whole day and night in rest and luckily felt better the next day and this would not of been possible if if they did not have the excellent staff they had that day.
I did manage to experience the park for the last day and it was a lovely place to come. The rides were good even tho I'm paying for it today, 😆. but it was well worth the trip, because Making memories is worth more then anything.