Thorpe Park

Reviews

• CT

  Codie Towers

  today
  1.0
  Disappointing experience with accessibility and customer service I am extremely disappointed with Thorpe Park’s handling of an accessibility issue affecting my legally blind sister. My sister uses a white cane and relies on Apple’s VoiceOver screen reader, but it does not work adequately with the Merlin Ride Access Pass app. Despite repeatedly trying to book her pass herself, she was unable to complete the process and became understandably distressed. I contacted Thorpe Park several times to try to resolve the issue. Initially, I was given a telephone number for LEGOLAND, which did not resolve anything. I subsequently spoke to Nial, who I understand was new to the role. I want to acknowledge that he genuinely tried his best with the information available to him and attempted to help us secure a place. Unfortunately, availability had gone by the time he called back. I then spoke to a manager, who suggested I could have booked the pass on my sister’s behalf and explained that Fast Track was different. She also mentioned that a paper-based option is available in certain circumstances, which raises the question of why an alternative was not considered for someone who cannot use the app because of her disability. My sister wants to be as independent as possible, and I am not always available to complete bookings for her. Expecting disabled visitors to rely on other people because an app is inaccessible is not a satisfactory solution. We had already booked our tickets and confirmed arrangements with her carer. These visits take time and planning, including coordinating care and transport. We cannot simply change dates without potentially losing money on arrangements already made. We are now facing the possibility of spending an additional £390 on two Fast Track passes at £195 each to try to make the visit accessible and avoid further disappointment. We have not purchased them, but it is extremely frustrating to be considering this extra expense because the original booking process was inaccessible. This is not about skipping queues or seeking special treatment. My sister is legally blind, uses a white cane and needs to navigate the park and ride queues safely. It is about accessibility, dignity and allowing her to enjoy a day out with her carer. I appreciate Nial’s efforts, but overall I am disappointed that repeated attempts to obtain assistance have not resulted in an effective solution. A refund or the suggestion of another date does not adequately address the practical and financial consequences of this situation. I hope Thorpe Park takes this seriously, reviews the accessibility of its app and provides an effective alternative booking method for visually impaired visitors. Disabled people should not be left feeling excluded or facing additional costs because the systems intended to help them are inaccessible.
• HC

  Hayleigh Cattermole

  1 day ago
  1.0
  ⭐ 1 Star – A Complete Waste of Money! Avoid Thorpe Park Fright Nights! DO NOT GO TO THORPE PARK FRIGHT NIGHTS UNLESS YOU ENJOY SPENDING HOURS STANDING IN QUEUES! I visited Thorpe Park on Saturday 10th October with three children, and I can honestly say it was one of the most disappointing and overpriced days out I've ever experienced. After experiencing issues redeeming a voucher, I decided to purchase tickets rather than disappoint the children. The day tickets were more expensive than an annual pass, costing me £256 for four people. On top of that, I paid another £96 for three scare mazes, bringing the total to a staggering £352, before even considering any additional expenses. For that amount of money, you'd expect a fantastic day out. Instead, we spent practically the entire day standing in queues. We arrived at around midday and left at 9pm. During those nine hours, there wasn't a single ride with a queue shorter than an hour, with most queues exceeding TWO HOURS! In nine hours, we managed to go on just THREE rides. When you add up the actual time spent enjoying the rides and attractions, compared with the hours wasted queuing, it felt as though we'd paid £352 for approximately 15 minutes of actual entertainment. And before anyone suggests purchasing Fastrack tickets, why on earth should customers have to spend even more money after already paying over £350 just to have a reasonable chance of enjoying the attractions they've paid to access? The whole experience was absolutely appalling. It felt as though far too many tickets had been sold for the park to cope with the number of visitors. The queues were ridiculous, the value for money was non-existent, and the children spent far more time waiting around than actually enjoying themselves. My advice? AVOID THORPE PARK FRIGHT NIGHTS. Unless you're happy to spend hundreds of pounds to stand in queues for nine hours, save your money and go somewhere else. £352 spent. Nine hours at the park. Three rides. Absolutely disgraceful value for money. I certainly won't be making the mistake of going again.
• JP

  Jules - BK PROD

  6 days ago
  1.0
  Sh*t Park is a better name. Arrivée 12h30, départ 16h. Je n'ai jamais vu une organisation aussi bordélique dans un parc d'attraction. Cette année pour mes 30 ans, je fais le tour d'europe des parcs d'attraction. J'ai pu me rendre à Europa Park, Phantasialand, Parc Astérix, Disneyland, Walibi Holland / Rhone Alpes / Belgium, Energylandia, Nigloland, Fraispertuis City, et enfin... THORPE PARK. Dans tous les parcs ou je suis allé, c'est le seul qui fermait ses attractions de manière totalement aléatoire et imprévue à cause d'une petite bourrasque de vent ou de trois gouttes de pluie. Energylandia n'a jamais fermé ses attractions alors que je me prenais de la flotte à 120 km/h dans Zadra. 120 minutes d'attente à Hyperia pour un vendredi d'Octobre, c'est juste du f0utage de gu3ule. Plus de 40 minutes dans la file single rider jusqu'à l'arrivée de la pluie, tout ça pour qu'on t'annonce dans les hauts-parleurs que l'attraction ferme momentanément, obligé de repartir. Je ne parle même pas des autres attractions qui aucune n'avait en dessous de 45 minutes d'attente. Ce parc n'est pas un parc d'attractions, c'est un parc d'attente, qui s'empiffre du business qui va autour. Tout ça pour pousser les gens à acheter des "fast tracks" hors de prix, pour qu'ils puissent se gaver encore plus d'argent. Certes le billet d'entrée n'est pas hyper cher, mais s'il faut se targuer d'un billet supplémentaire pouvant aller jusqu'a 179£ pour pouvoir faire plus d'une attraction toutes les deux heures, autant rester chez soi et regarder les POV des rollercoasters sur Youtube. Il va sans dire que je n'ai pas dépensé un centime de plus dans cet endroit. Franchement, si j'avais su ça avant, j'aurais préféré garder mon argent (parce qu'il faut en plus compter les transports en commun depuis Londres, car je séjournais dans le quartier de Beckenham. Et soit dit en passant, le parc n'est vraiment pas hyper bien desservi depuis Londres, hein, mais encore si y'avait que ça...). 2 rides en 4 heures. Pire parc d'Europe. Temps de vie perdu à jamais. Allez faire autre chose de votre journée, je vous en supplie. Venir de France pour ça, la prochaine fois je retournerai au Parc Astérix, c'est moins loin, et j'ai pas l'impression de me faire avoir. (Ci-joint les captures d'écran des temps d'attente et des fermetures aléatoires des attractions) PS : je ne parle pas non plus du fait qu'il est impossible d'avoir du réseau dans le parc, pour une raison que j'ignore (j'étais en 5G mais internet ne fonctionnait pas), que les trains partent avec des sièges vides (mettez des files single rider partout s'il vous plait), que les opérateurs sont très lents et prennent bien leur temps pour lancer les trains, que dans les files single riders il y a des groupes (merci de mieux gérer ces files d'attente)).
• MM

  Marico Mills

  Oct 4, 2026
  5.0
  Went for my 30th with my friends, was amazing! Price: I was suprised by the price of the tickets, only £32 when bookes online! However it was £39 for fright night. This price is unincluding the scare mazes but included entry to the park until 9pm (very cool going on rides in the dark!), a scare zone and some shows. Also apparently a 2 day pass is only £45! We'll be doing this next time 😊 Rides: The rides were great, my favourite roller coasters were Hyperia, Nemesis Inferno and Stealth. Although ⚠️Warning⚠️, as fun as Collosus was, me and my friends found it seemed to rattle us around a lot! They do warn you to brace yourself beforehand, but take that very seriously! Had a sore neck after, and my friend got a headache so be careful with this one. Also went on Swarm which was amazing, Tidal wave is hands down the best log flume type ride but prepare to be soaked head to toe, would recommend bringing a change of clothes or wearing fast drying clothing! They also had an arcade and some fair ground rides which was fun! Food and drinks: I was pleasantly suprised by the food varieties and cost. They had a KFC and burger king, considering its a theme park some very reasonably priced loaded chips and churros and crepes. The drinks were quite pricey but I expected this. They did however have free water refill stations all around the park Facilties: They had places you could put your bags on most of the rides which was great! Most of them were just cubbies right next to the rides, you left them at your own risk but i had no issues. They also had lockers in the park, and on the SAW ride they had essentially a coat check for bags. They also had power banks you could rent (£4 for an hour), and those heaters you could stand in outside Tidal Wave. The toilets were well kept and didnt have to queue. The staff were also very friendly and helpful, aside from the scare actors of course 🤣 They were amazing at their jobs though and looked very spooky! Thoroughly, thoroughly recommend 🥰
• CE

  Chante Eroom

  Sep 25, 2026
  2.0
  We travelled a long way to visit Thorpe Park and were really excited for the day, but unfortunately the overall experience was very disappointing. When we arrived at around 11am, the queue to get through security was extremely long. What was particularly frustrating was how the queue was managed. We were directed around the outside lanes and then, around 40 minutes later, noticed people joining the queue who appeared to be entering at essentially the same point where we eventually filtered into the larger queue. This made it feel as though those of us who had arrived earlier had spent a significant amount of time waiting without there being a clear benefit to having arrived earlier. Once inside, the ride queues were generally around 60 minutes or more, with some rides temporarily closing. In the end, despite travelling a considerable distance and spending hours at the park, we managed to go on only two rides — Tidal Wave and Colossus. Unfortunately, neither ride had photographs available that day. What was frustrating was that there wasn't any clear information saying that photographs weren't available. We only found this out by asking staff. When we asked which rides definitely had photographs available, we were told as far as staff knew that there were rides where photographs were available, but by that point the queue was around 60 minutes. If we'd known beforehand that the two rides we chose didn't have photos, we may have made different choices. I completely understand that theme parks are busy and that popular rides will have queues. However, when you have already spent around two hours travelling to the park, over an hour getting through the entrance/security process, and then another hour or more for each ride, it becomes difficult to feel that you've had a worthwhile experience. I appreciate that Fast Track is available, but I don't think the answer to a poor experience should simply be to pay considerably more money to avoid the queues. I think there must be a healthier way of managing visitor numbers and capacity that provides a better experience for everyone. For anyone planning to visit, my advice based on our experience would be to arrive before the gates fully open, get in as early as possible and have a very clear plan of which rides you want to prioritise. With the queues we experienced, you really need to be strategic about your day. However, after going on two rides, walking around, getting some food and realising that most rides were around 60 minutes per queue, we ultimately felt that the experience wasn't worth the money for us. This is also coming from someone who has visited Thorpe Park many times over the years, from childhood and teenage years through to adulthood. So I have memories of the park and genuinely wanted to enjoy coming back as an adult. Unfortunately, as two adults visiting together, we personally wouldn't choose to return. We'd be more inclined to spend the day somewhere such as Pleasurewood Hills/Great Yarmouth, Hastings or another attraction where we feel we're getting more out of the day. That's obviously a personal preference, but after travelling a long way to spend the day at Thorpe Park, we left feeling that too much of our time had been spent standing in queues rather than actually experiencing the park. Even visually, some of the queue areas felt quite underwhelming to us for example, the large blue bins and some of the more basic-looking queue infrastructure. That's obviously subjective, but when you're spending so much time standing in those areas, the environment becomes part of the experience. We didn't expect to walk straight onto rides. We expected queues. What we didn't expect was to spend so much of the day waiting and ultimately only experience two rides.

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