Premier Inn Camberley hotel

Reviews

• EF

  Emma Frith

  Aug 7, 2026
  5.0
  I've genuinely never had such a warm welcome at a Premier Inn. We were greeted by smiling faces and incredibly friendly, helpful staff, which immediately made us feel comfortable and welcome. We checked in and went straight to our family room. It was spacious, spotlessly clean and exactly what you'd expect from a Premier Inn. The beds were comfortable and, as we've come to expect from Premier Inn, we had a fantastic night's sleep. This stay was certainly no exception! A helpful tip for future guests: ******************************* There is no car parking available at the hotel. However, we used the multi-storey car park at 'The Square Shopping Centre', which is only a few minutes' walk from the hotel. There is ample parking available and it cost us around £7 per night. My partner dropped my child and I off at the hotel with the luggage, while he went to park the car, so it really wasn't an inconvenience at all. It certainly wouldn't stop me from staying here again. There is also parking available at 'The Atrium', but this was considerably more expensive at £15 per night compared with 'The Square.' We chose to stay in Camberley because we had plans to visit both Legoland Windsor and Chessington World of Adventures. The hotel's location is fantastic, right in the town centre with plenty of amenities nearby. By car, Legoland Windsor is around 20 minutes away, while Chessington World of Adventures is approximately 30–45 minutes away, depending on traffic. I have to give an extra special mention to Chris, the hotel manager, because he is exceptional. Chris is extremely passionate about his role at Premier Inn, and it really shows. He treats every customer with respect, compassion and understanding, and it's obvious that he genuinely cares about the experience people have while staying at the hotel. I understand why Chris, along with several other members of the team, is mentioned so positively throughout the reviews. It's simply because they genuinely care. They want you to have a good stay, they want you to feel welcome, and they go that extra mile to make sure you're happy while you're there. All in all, we had a fantastic stay at Premier Inn Camberley and would absolutely stay here again. We've stayed in several premier inns up and down the country as Camberley is the best one we've ever stayed in! The friendly staff, comfortable room, cleanliness and excellent location made it a really enjoyable experience. A huge thank you to Chris and the rest of the amazing team for making our stay such a fantastic, memorable one. Emma, Andy & Kai
• DH

  david hayes

  Aug 6, 2026
  5.0
  5/5 Stars – Exceptional Staff Who Turn Challenges into Perfection! We specifically booked the Premier Inn Camberley for the air conditioning, and during our stay, it was clear the hotel was having issues with the aircon in a handful of rooms. We heard a few customers complaining—and honestly, rightly so! If we had been the ones in those rooms, this would be a completely different review. ​However, while the air conditioning was the original reason we booked, the staff are now the absolute reason we will return. ​I have managed a number of branded and privately owned venues over the years, so I know what true excellence looks like in hospitality—and the team here is simply too good for a chain hotel. They are extraordinary. ​A massive shoutout to Chris, the Manager. His ability to professionally de-escalate and handle upset customers regarding the aircon while seamlessly switching communication styles to deliver warm, exceptional service to everyone else was brilliant to watch. That takes serious skill. Nothing was ever too much trouble, and he consistently checked in on us to make sure our stay was going smoothly. ​Down at breakfast, Gemma and Sue are exactly the kind of people you want to greet you first thing in the morning—bubbly, sharp, and totally on the ball. Even though Sue works back-of-house, her front-of-house customer skills are outstanding. My two boys loved her so much they’re already asking when we can go back to see her! ​One quick fix for management: Please replace the breakfast toaster! It takes an absolute age to do anything and is definitely not fit for purpose. ​Beyond the toaster and the handful of rooms with aircon glitches, this hotel’s true asset is its people. Equipment can be fixed, but world-class customer service like this is rare. Well done to Chris and the entire team—we had a wonderful stay and will definitely be back soon!
• LE

  Laura E

  Aug 5, 2026
  5.0
  Good value, would recommend. All the staff are great and super helpful, particular mention to manager Chris - hugely enthusiastic and seemed to be everywhere doing everything! A real credit to the company, just need to pop a Chris in every single Premier Inn 😁
• EG

  Emili Goodwin

  Jul 31, 2026
  5.0
  After a minor system error regarding room layout/missing a bed, Chris and his team went above and beyond instantly. Chris has an amazing manner with guests including involving our children. The swift turnaround was gratefully appreciated. This is out 3rd stay here and is still our firm go to.
• Z1

  Zoe Maz 123

  Jul 12, 2026
  5.0
  Booked a room day of my stay, the systems were very simple and easy to use. Upon arrival I was attended to by staff member Precious, she was very professional and accommodating to me as she was able to answer all of my enquiries. She was also very helpful in assisting me to get checked in, informing me of the hotels amenities and helping with my luggage. Cleaning team were also very polite and the rooms surfaces were very clean upon arrival. Hotel room had air con and was the most comfortable temperature wise in comparison to other hotels in the area during the heatwave as they have ac.

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