Premier Inn Addlestone hotel

Reviews

• KJ

  Kirsty Jeffrey

  2 days ago
  5.0
  We cannot thank Sameena and Meenu enough for how incredibly helpful and caring they were during our stay. We arrived at around 9:30pm after having an absolutely horrific experience with another accommodation provider earlier that evening. We had been left having to find somewhere else to stay at very short notice, and by the time we arrived we were exhausted, hot, sticky and, most importantly, had a very tired 6-year-old who desperately needed to get to bed. Because we had booked so late, housekeeping had already gone home and the family room hadn't been made up. Despite this, Sameena and Meenu went completely out of their way to help us. They made getting the room ready a priority and had it prepared for us within around 10 minutes, which meant we could get our little one settled much sooner than we expected. They didn't just stop there. They went out of their way to make sure we had everything we needed and even arranged for us to have ice for our water bottles. After being out in the heat since lunchtime, this was such a small thing but meant so much to us at the time. All we wanted was a nice shower, a comfortable room and to get our little one into bed, and they made that happen. What could have been another stressful experience turned into such a positive one because of the kindness, understanding and effort shown by these two members of staff. Sameena and Meenu are a credit to Premier Inn. They didn't have to go above and beyond in the way they did, but they genuinely cared and made us feel looked after when we really needed it. After the experience we'd had earlier that evening, their kindness completely restored our faith in good customer service. Thank you both so much — you really did turn around what had been a horrific evening for our family. ❤️ 5 stars without hesitation!
• JM

  Julie Mcmullan

  5 days ago
  5.0
  Excellent stay very helpful staff. Big shout out to Richard who goes above and beyond to make your stay great. Breakfast was good. We stayed in the accessible room which was a good size ample room to get about in a wheelchair and parked just outside as we had a disable badge so could park for free.
• AG

  Arturo Gutiérrez

  Aug 11, 2026
  1.0
  Very disappointing experience with the housekeeping service. We asked at reception how we could have our room cleaned, and we were initially told that Premier Inn does not clean rooms during your stay. This surprised us because we had just stayed at another Premier Inn in London where they did. When we mentioned this, the explanation then changed to "they just don’t do it at this particular hotel." What makes this even more confusing is that the hotel itself has a sign clearly stating that guests staying more than one night can request daily room cleaning at reception before 12 noon (photo attached). We also asked how we could get clean towels, and were told to leave the used ones in the corridor together with our rubbish. We honestly don't think this is a particularly hygienic or appropriate way to handle something so basic in a hotel. We would completely understand a policy where rooms are only cleaned on request. The issue is the contradictory information from reception and the fact that what we were told directly conflicts with the information displayed by the hotel itself.
• CL

  Charli Liddle

  Aug 10, 2026
  1.0
  Security issues! Booked a few days for a family holiday. On the second day, we returned to our room after a day out to find it had been left unlocked for an unknown length of time. We left it securely locked when we went out in the morning but staff had entered unasked and left it with the door propped open and unlocked so anyone could enter. We were not due to check out for several days. Premier Inn will not investigate or deal with the incident.
• LD

  Lisa Dillingham

  Aug 5, 2026
  5.0
  Just what you would expect from a premier inn. Clean, comfortable, free WiFi that works well, friendly staff and decent breakfast. Free parking in multi story car park 5 mins walk away. 1 hours free parking outside the door. We visited as a family when doing all the local Merlin parks. Ideally located for this. Our 3rd visit to this hotel and will go back again for our next merlin mini break. The only issue we had on 1 night this time, which has not been a problem on the other 6 nights we have stayed during the past 5 years was multi story car park being full Arrived at 8pm. It took until 8.25 to get up and down again as this car park is TIGHT.. especially for big cars on the ramps where other cars need to reverse to let you down. I parked outside premier inn for 1 hour then tried again and got 1 space at 9.20pm. (car park still seemed full but someone left I took their space)

Frequently Asked Questions About Premier Inn Addlestone hotel