Holiday Inn Express Birmingham Airport NEC by IHG

Reviews

• SL

  Samuel Leigh

  Oct 6, 2026
  3.0
  5-7 mins drive away from Birmingham airport
• AV

  Ash V

  Oct 4, 2026
  1.0
  Location was convenient at least But they do don't answer phones, on the line panicking because I lost my wallet, had to give up and get an uber back from the venue just to check if it was in my room because apparently not a soul was available in this dead hotel
• RJ

  Rob James

  Sep 20, 2026
  2.0
  Absolutely shocking breakfast! What food was there was cold! Had to ask for cutlery which eventually turned up! Wasn't even busy when we visited staff really didn't give a damn. Really disappointed.
• DK

  David Lea Kenney

  Sep 20, 2026
  1.0
  Accessibility of their room and bathroom is like something from the 80s. Tiny shower chair, be lucky to get one cheek on. Slippery floor with no non slip tiles, very dangerous. Bed is far too low and they won't help you if you have bed raisers. Breakfast buffet was stone cold. Then someone near us projectiled vomitted all over a table and floor. That can't be helped, but no sign was put up until we said about it. So people kept walking over the sick spreading it further. Clean up was slow, as they waited for a cleaner to come. As the waitresses didn't want to deal with it or tell people not to go near the table and floor. Disappointing experience using Holiday Inn. I don't fancy using them again if it's a struggle to get in a bed or wash.
• AK

  A Khan

  Sep 13, 2026
  1.0
  RUDE !! Disappointing experience while booking in person early hours of this morning. Got a staff member calling me babe, clueless about her job role, and trying to charge me twice for a booking, assuming it’s perhaps her first day on the job? Only good help was male college and a female staff called Sam - team leader, without them present id have got nowhere with the other one (no name badge on display). A lot of back and forth, for identification purposes - a white male Collegue, Asian female colleague called Sam - Team leader and black girl (trainee perhaps as no name badge and sh*t customer service skills) Was given instructions to book online for next day which can be amended on their behalf, When doing so I double checked with them, showing my phone the date I’m about to book they looked clueless? the female staff with no badge then said “no babe,” I was then told by male colleague that I can do the same instructions I just did? Left me totally confused and I explain that I just showed the female staff that I’m doing that? the Collegue explained her error to me with she was tired etc so I laughed it off and said “Yh you said no babe and I was so confused lol” - randomly decided to deny calling me “babe” and then says it wasn’t the way I said it, is life really that deep hun? The level of gaslighting and awkward the whole process was 😩 As a business owner myself I expect this type of attitude from customers, not staff members. She then proceeds to charge me the hotel price on the card machine that I have just paid for online? Who is hiring these people? Me and the other staff members had to correct her but she still had her own explanations. Wasted so much time! Last bit I took was her once again explaining the first misunderstanding saying it was Sam’s fault because she was talking to me at the same time apparently? I was so over it, before she could waffle some more I just politely said “it’s ok It’s sorted it now”. Sam and me exchanged a few normal words followed by the miserable staff member saying “do you want me to continue what I was just about to explain or ??” In a very rude passive aggressive way, it was like she was asking for an issue? my face just said it all after that tbh, Sam - team leader could see the aggression and stepped in to say to her “no no no it’s ok” to de-escalate the situation before I could say anything, so I just dismissed her. At that point i could not be asked! the team leader making an effort was the only reason I stayed respectful throughout it all, it’s too late and so random to be acting like that to other women especially customers like that. Ideally team leader should’ve just taken over when seeing another colleague show lack of manners, customer service skills and overall miserable. Very bad look on the company. Once me and my partner got the room and went up, we considered to go back down to ask for her name and address her poor behaviour, that time we knocked off and she was not there in the morning for me to have words with.