Crowne Plaza Birmingham Nec by IHG

Reviews

• PM

  Pritpal Matharu

  5 days ago
  4.0
  I had a horrendous journey with train cancellations to reach the hotel much later than anticipated. On asking the hotel to direct me to nearby restaurants I was politely welcomed and guided by your staff member Abhita to have a look at the menu here to save time going out.. I am pleased to say Abhita asked what food I prefer and suggested the calamari starter and fish and chips as main meal. As per my liking of seafood.and was offered the 2 courses for a set price and inclusive of one drink also. I thoroughly enoyed the meal with more drinks and a hand picked 4rra table facing the lake.
• BL

  Brioni Lal

  Oct 7, 2026
  5.0
  It’s now been almost 12 months consecutively that we have been visiting the Crowne Plaza, Birmingham NEC and every single time we have been so impressed by the impeccable service and hospitality of the staff. Nikki and Parminder deserve a special mention as they have gone above and beyond on each occasion; Nikki has the grace of a true, classic Maitre’d that I deeply appreciate, having come from a decade-long career as a hospitality professional and Hotel management consultant myself. Nothing is too much trouble for her, she remembers all the little but important details that make a guest feel valued and cared for. Parminder is always smiling, friendly and keeps us company while still being able to complete all her duties with precision and attentiveness. Both ladies have taken great care of me with my children, even through my second pregnancy while we visited the hotel for business trips, and now back at the hotel postpartum they treat us as valued guests without fail, my eldest son Govinda adores them! We are so grateful to the staff and the hotel for everything they’ve done, from the warm and welcoming Diamonte in the reception/bar team to the pristine rooms and faultlessly hosting our business meetings with PropertyCEO and arranging delicious lunches during the breaks. Thank you all for being in every way what you would expect from a high quality establishment!
• PG

  Philip GALLIVAN

  Oct 3, 2026
  5.0
  Fabulous welcome by Queenie, really warm and endearing. Complimentary upgraded room to the Bolan Suite. Very comfy beds and the showers are good. Special mention to Abhita in the restaurant, such attentive service and excellent memory! Thanks all, it’s been a great stay and a splendid start to the holiday!
• JS

  Jonathan Harding (黒い雨 SchwarzerRegenZ)

  Sep 26, 2026
  5.0
  stayed here for a weekend event at the NEC, it's a short walk both to the NEC and just a few steps from Resorts world. The room was very cozy and comfy and my booking included the breakfast buffet which was very good for filling up for the day. Suprisingly fast wifi for a hotel too! I will 100% stay here again if I do attened the same event next year!
• HB

  Halima Begum

  Sep 13, 2026
  1.0
  Stay here quite often as its convenient for work purposes so we book a room from a third party website to stay during the day. The few times weve stayed have been lovely and weve always been greeted by destiny whos always been lovely. There was one instance where our booking was not confirmed so we couldnt get the room but she was still polite and explained the situation very well. However on my last visit we was greeted by a very rude girl i think her name is Marianne? Im not sure but she had ginger red hair. Upon arrival she did not even greet us she just said we were 4 minutes early and to come back in 4 minutes which is quite literally the most bizarre thing ive ever been told being told were 4 minutes early to check in? regardless we waited till 2 only to wait an extra 6 minutes to be checked in in the end. When she was checking us in she didnt even speak to us or look our direction she just gave us the key card and that was all, very different experience to the person she was serving beforehand who she was being extremely talkative and polite to. never have i ever been told at hotel check in to come back at the exact time, ive stayed at this hotel many times and have arrived a few minutes before check in and theres never been a issue. She seemed to have an issue with us from the beginning, i dont know if its because we look like young adults and not the normal customers you get staying at the hotel who are business men and woman but that doesnt give her the right to disregard us and act like we are being an inconvenience. We are paying to stay in a room like every other guest so her attitude and her unwelcoming demeanour really ruined our stay and we will not be staying here in the future, the room is genuinely lovely and its convenient for us hence why we always come here but her attitude really set the wrong tone for us and i did not appreciate that. When it was close to check out time we also got a call from someone at reception asking us when we were giving the room back which i just thought was so rude? first you dont want us to get in our room on time and delayed our check in because we were ‘4 minutes early’ and now you want us to get out the room as fast as possible when our check out time hadnt even reached. I really did love this hotel I had no complaints before this one stay which ruined it for me. Avoid the rude receptionist.