Crowne Plaza Birmingham Nec by IHG

Reviews

• WS

  Wiktor Swiatkowski

  6 days ago
  5.0
  Fantastic experience during my 3-day stay while we had training there. Very polite and helpful staff. Our room was clean and quite in the hight. The only point of consideration for me was that the mattress was too hard for me; I managed it.
• CB

  Chris Bloomberg

  Aug 13, 2026
  5.0
  Stayed before flying out from Birmingham. Very good stay. Made an error on my booking (my fault) the hotel sorted it out for me with no issue. Had dinner in the bar, food was great and service very good. All the staff were great. Special mention to the gent on the desk who helped with my issue.
• RR

  Rupendra Radia

  Aug 10, 2026
  5.0
  Outstanding service from Marina and Destiny at the front desk! As an IHG Platinum member, her warm, welcoming, and professional check-in made me feel truly valued. Genuine hospitality that set a wonderful tone for the stay. Highly commendable!
• KA

  Kate Arnold

  Aug 3, 2026
  3.0
  Not good enough. Shortly after I arrived (and went for a nap) the fire alarm went off. If you are going to test the alarms TELL PEOPLE on check in. Room was extremely cold and couldn't get the aircon to warm up. Thin duvet so was cold all night. Room looks outs onto dumpsters. Staff talking loudly outside. Every time I went down to reception staff were standing around chatting amongst themselves and it was hard to get to speak to anyone (felt like I was interupting their gossip). Shuttle bus is amazingly slow and irregular. Asked them to book me a cab and the receipt they gave me for the payment was someone else's so had to go back and ask them to print me the correct one. The worst thing is room service. You have to order and pay on an app. I ordered something that turned out was not in stock and I was told I would be refunded on check out. I haven't been. It clearly shows on my portfolio that they owe me money but they won't return it to me. It's not a lot of money but I really object to paying for something I did not receive and not being refunded. Room was tired. Bathroom door is broken and there is sign telling you to use bathmats provided in shower but there isn't a bathmat provided. It also called me somone else's name on the TV - "Welcome to your room....total random stranger". I told them three times and each time they said they would update it. They never did. I did not feel welcome, I did not feel they cared, I felt dismissed. Ordered breakfast in bed both mornings. Cereal. No spoon. Quite how they expect you to eat cereal without a spoon is beyond me. No regular coffee in room only decaf sachets. Cheap concentrated orange juice with breakfast. The only good thing was the tomato soup (which was delicious and at least for that they did bring me a spoon). They really need to up their game.
• AA

  AB

  Jul 31, 2026
  1.0
  Use the the car park at your own risk. Despite the car park being covered by cctv. It was no use when I was asked by the Police to get the Hotel to review cctv footage. This after my car was damaged by someone parked at the hotel. I was able to provide a specific time frame of an hour when I believe my car was damaged When management reviewed the footage . Most of car park in front of hotel is obscured by a branch.So it is pretty much useless. Would like to think at £10.00 per 24 hours you're parked ,they could afford to get foliage trimmed