Premier Inn Manchester City Centre (Arena/Printworks) hotel

Reviews

• MH

  M Humphreys

  3 days ago
  1.0
  Very disappointing experience, particularly because of how unprofessionally the situation was handled by one member of staff. Our whole family was present at check-in and no issue was raised about occupancy. Later, our 13-year-old daughter went to reception for an extra blanket. The staff member questioned her about who was staying in the room, told her that the arrangement was illegal and raised fire-safety concerns. This made her feel that she had done something wrong and she wasn't comfortable with the way she was spoken to by a stranger. Our concern is not that a safety issue was raised, but that it was handled in this way with a 13-year-old rather than being discussed with us as the adults responsible for the booking. We were then given contradictory advice: we were told we had to book another room or leave, but then the same member of staff told us we could book another room and he would turn a blind eye to everyone staying in the original room! We accept that we could have called ahead to confirm the arrangements, but the way this was handled was extremely disappointing and unprofessional.
• JM

  James F Manning

  Aug 10, 2026
  4.0
  I stayed there yesterday, I had a job interview today and it was easier for me to stay the night. The staff were friendly and reasonable, the food and drinks were excellent as well. The only thing I would say is when I tried to use their free Wi-Fi the security on my laptop said it was unsafe to use. Despite that I would recommend going there again.
• C1

  Christina 1010

  Aug 2, 2026
  1.0
  The hotel is in a good location, just a few minutes from the city center. Although the room was spacious, it felt almost empty, the few furnishings were heavily worn, the room was not very clean. Aside from soap and shower gel, there were no toiletries and the shower gel bottle had been refilled with water. The bathroom was also quite run-down, the toilet flush had hardly any water pressure, even though we were just on the second floor. The air conditioning did not work, I guess the hotel was aware of, as the window was left open when we arrived. Unfortunately, there was no screen to prevent insects. It became unbearably hot in the room at night. A refrigerator would have been good.Overall, the hotel was very disappointing.
• AA

  AM

  Aug 1, 2026
  5.0
  La habitación de 4, dos adultos y dos niños es enorme, hemos estado realmente agusto. El desayuno es genial, desayuno ingles mas el resto de cereales y bolleria, el personal ha sido muy amable. Muy bien ubicado cerca de la estacion de Victoria y del centro de Manchester. El primer dia les hicieron un regalo en el buffet a los niños, que agradecieron mucho la sorpresa. El hotel pese a ser muy grande es muy tranquilo. Abajo hay para coger cafe y leche de cortesia. La realacion calidad-precio ha sido de 10. Muy recomendable.
• LT

  Laura Togni

  Jul 31, 2026
  5.0
  Great location, super helpful and friendly staff, room needed a bit of a refresh and had a faint smell of must on the carpet and in the bathroom (that lessened over the stay) . Lots of things to do around, great value for a midweek break. The evening staff were too few to run a whole reception, bar and restaurant at the same time but the ones that were there were fantastic, especially Rhys who did a great job at putting on all the hats. And the Latvian breakfast lady who I missed her name, so kind, polite and welcoming - especially with the kids - what a lovely lady!

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