Premier Inn Oswestry hotel

Reviews

• MB

  Mark Brady

  May 17, 2026
  5.0
  I had Premier Plus Room for this stay, it was a very comfortable room. The hotel had it's own on-site bar and restaurant serving the usual pub style meals. A lovely stay, I stay here again when I'm going to visit Wales again.
• AT

  Annemarie Tommany

  May 15, 2026
  4.0
  Building work inside .room clean .bed comfy .staff friendly .free parking available .you put your number plate in a machine has you enter the building .food avaiable seperate price to your rooms you let staff know when you arrive if you want breakfast or dinner .or do on line
• SH

  Steven Harvey

  May 10, 2026
  4.0
  Rooms clean and tidy , but in need of some tlc in some areas .. Staff welcoming and friendly .. Large free car park which housed a mixture of business and private vehicles . Breakfast served in a seperate next door property .Typical all you can eat buffet breakfast which hit the spot ! Area more things to do than imagined . Plenty of places to eat away from hotel , to suit all tastes
• KS

  Kevin Southward

  May 7, 2026
  4.0
  Stayed over for one night in a 'Premier plus' room. Helpful staff at check in and the restaurant section. I had a fridge and coffee pod machine above the basic room provisions. The downside was it's positioning - room 302 - next to a door which would slam and send vibrations through the room which disturbed sleep until after 12.30 and began again at 6am
• RR

  Ramass

  Apr 21, 2026
  1.0
  I rarely leave negative reviews, but this experience was serious enough that I feel it’s important to share. I’ve been a long-time customer of Premier Inn and have stayed in their hotels many times across the UK. I’ve always chosen them for their reliability, comfort, and the convenience of having an on-site restaurant. Unfortunately, my recent stay at the Oswestry hotel was the worst experience I’ve ever had with any hotel. The room we stayed in (room 18) had a very strong mould smell. It was not just noticeable—it was overwhelming. You could even smell it in the hallway outside the room. This wasn’t just unpleasant; it felt like a genuine health concern, especially as we were travelling with a small child. By the end of the stay, all of our clothes—even those left hanging in the wardrobe—had absorbed the smell so badly that everything had to be washed afterwards. We reported the issue, but the hotel was fully booked and we were not able to move rooms. What made things worse was the follow-up. We had to call both the hotel and the guest relations team multiple times because our concerns were not properly logged. Even after speaking directly with the hotel manager, we didn’t hear back from guest relations for another six days—and only after we chased them again ourselves. This brings me to the “Good Night Guarantee,” which, based on this experience, feels more like an advertising promise than a real policy. Whether it is intentionally difficult to claim or we were simply unlucky, the process was frustrating and disappointing. Given the seriousness of the issue, I expected a much more responsive and proactive approach. Another disappointment was the change to the usual Premier Inn experience regarding dining. One of the main reasons we’ve consistently chosen Premier Inn is the convenience of having a proper restaurant on-site, especially when arriving late. At this hotel, the bar/restaurant has been closed and replaced with a basic dining area with no windows or toilets, while more guest rooms have been added instead. The food itself was very bland, and after the first night we chose not to eat there again. This was particularly inconvenient given the hotel’s location on the outskirts, with very limited options nearby. To be fair, the staff we interacted with were friendly, and the breakfast was good. However, that does not make up for the overall experience. Overall, this was extremely disappointing and far below what I’ve come to expect from Premier Inn. I hope this was an isolated case, but based on this stay, I would seriously reconsider booking again.

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