voco Sheffield by IHG

Reviews

• DM

  Danny Martin

  Aug 14, 2026
  1.0
  Our friend is staying there as she is getting married in Sheffield tomorrow. My partner visited the hotel yesterday to drop off a gift for our friend and asked the person on reception whether they could ensure this was in our friends room upon her arrival. Not a problem, apparently. Fast forward to earlier this evening and we’d not had any indication from our friend that they’d received our present. Thinking this was entirely unlike her I rang the hotel to double check that the present had been left, as requested, in our friends room. My first call was made a little after 5pm. Eventually, 12 calls / almost 3 hours later and having to dial through to the spa (option 3 on the automated menu), I spoke to a human being. The person I spoke to was pleasant and advised that they’d pass a message with my number on it to reception and that they would call me straightaway. Some 40 minutes later I hadn’t had a call so I called the reception again (call 13 at this point). The person on reception seemed vaguely aware of why I was calling but was unsure why the spa had passed a message on. Obviously calling me on the number I’d provided to query my earlier call wasn’t an option the reception felt would be helpful. Nevertheless I was finally speaking to someone on reception so progress at last! The receptionist assured me, with little sounding confidence, that my friends present would’ve been put in their room as earlier a member of staff was taking all sorts of stuff to various rooms. Not being convinced, I described the present to the receptionist and asked them to please double check that it hadn’t been left in reception. As you may suspect by now, the present indeed remained in reception and not in my friends room. A perfunctory apology was offered with the pledge that the present would be taken to my friends room ASAP. It seems had I not spent most of my evening chasing this matter up my friend would not ever have received her present. This is my first interaction with this hotel and hopefully my last. Lastly, a recent negative review has a response from the hotel which begins ‘Generating response - Copilot said’ so it seems any complaint is pretty much ignored.
• ES

  Eileen Stear

  Aug 13, 2026
  5.0
  Fabulous hotel, the staff are amazing and go the extra mile. I total intend to go back, thenkyou to the staff.
• JD

  Joanne Deegsn

  Aug 8, 2026
  5.0
  Excellent 2 day stay Easy check in Great rooms and breakfast And a great bar All the staff are helpful and friendly worth a visit
• RH

  Rebecca Hutton

  Aug 5, 2026
  5.0
  Stayed one night for a work trip. Close to train station and lots of food options nearby. Room was spacious with shower and separate bath. Friendly and efficient staff.
• ZZ

  zixuan zhao

  Aug 2, 2026
  1.0
  Terrible experience! My room was not cleaned at all on check-in. There was leftover mess everywhere. The service fails basic standards, very disappointed. I won’t recommend this hotel.