voco Sheffield by IHG

Reviews

• SK

  Steven von Kohorn

  Oct 8, 2026
  4.0
  Good experience. I visit weekly for business and try different hotels so I can make a fair comparison. Very helpful and efficient team. Room was clean and all needs considered. The restaurant was under renovation so they gave vouchers to visit Piccolino, a neighboring restaurant. Excellent food. A shout out to George at Voco reception who served everyone with natural warmth and enthusiasm. I will make this a regular choice. Great gym, pool, spa facilities and a perfect location in the city centre with plenty of space, natural light and the best destinations within a very short distance.
• DN

  Donya N

  Sep 27, 2026
  3.0
  poor communication, dirty spa, and poor room setup My partner and I stayed here for 2 nights. While the location is excellent, the bed comfortable, and the room spacious enough for two, the rest of the experience did not feel like a premium hotel at all. To start, we were given an accessible/disabled bathroom even though we hadn't requested one. **Furthermore, there was no telephone in the room to contact reception. Even when we tried calling them from our personal mobiles, no one often answered the phone.** The spa was a massive letdown. The facilities are incredibly tired, unclean, and poorly maintained, featuring damp walls and mould-stained tiles in the shower. Getting to the spa was also a challenge due to a complete lack of clear instructions or signage. The service and communication were highly frustrating throughout. As a hotel guest, you are required to bring an ID just to access a changing room locker. Despite walking up to the spa reception carrying a large handbag, the staff didn't bother to mention this policy to me beforehand. For the price and tier of this hotel, the lack of cleanliness, missing basic room amenities are unacceptable. We left feeling very disappointed but 3 star is fair and would not consider this a true premium stay.
• SC

  Sophie Jane Chesworth

  Sep 22, 2026
  3.0
  The staff on site were lovely. They need more staff for the breakfast rush to cope with ordered items rather than buffet but everyone was polite and professional. Unfortunately rooms were a different story, old and tired, missing coffee pods with only one cup. The worst was the stained walls, that had been repainted, ours looked like an obese man. Our towels were also dirty, but were replaced by a nice house keeper. I called to ask about security deposit as was waiting on this and told to email, I then had to chase this up which was just annoying more than anything. Basically, lovely team on site, management needs to be improved.
• AA

  Abadee Askar

  Sep 20, 2026
  5.0
  I would especially like to express my sincere appreciation to the reception team for their exceptional hospitality, professionalism, and genuinely warm welcome. A very special thank you to Sarah , who deserves particular recognition for going above and beyond throughout my stay. Sarah was incredibly kind, friendly, attentive, and always willing to help with a smile. Her professionalism, positive attitude, and thoughtful approach made me feel genuinely valued and well looked after. She consistently made an extra effort to ensure everything was perfect, and her exceptional customer service truly made a lasting impression on me. I would also like to give a special mention to Mahesh from the housekeeping team for his excellent effort and dedication. He did a fantastic job maintaining the room to a very high standard, and his hard work, care, and attention to detail were greatly appreciated. His efforts contributed significantly to making my stay comfortable and pleasant. A big thank you to the entire hotel team for making my visit such a fantastic experience. It is clear that the staff genuinely care about their guests and take pride in providing excellent service. I would highly recommend this hotel to anyone looking for a comfortable and welcoming stay.
• RL

  Ryan Lin

  Sep 16, 2026
  1.0
  The location is very good. Centre of Sheffield and easy to get to everywhere. However the room and the service are both very poor. Though upgraded to Voco, nothing changed apart from the price, the room has lots of tear and wear. The door in shower space cannot close properly therefore water went everywhere in the bathroom. Water leakage from the toilet and I can hear water coming out whole night. The ironing board not properly maintained seems very old and the button of the ironer was missing. What’s worse, I am worried about the cleanliness… the toilet seems not properly cleaned and seems some sign of “dirty” liquid? (I don’t want to think what that is..) The breakfast area did not have hot food saying no gas supply? And only toast, muffins and very limited fruit? This is definitely not a “newly rebranded” 4-star hotel. Disappointed.