Holiday Inn Birmingham M6, JCT.7 by IHG

Reviews

• MM

  Macy

  1 day ago
  1.0
  We came here because of the heatwave and were trying to get somewhere with A/C. We got into our rooms and they were quite hot. We were trying to put the A/C on the coldest setting and it turned off. We were advised by the reception staff to leave it for 30 minutes and then try again. We left for a while for dinner, which was about an hour. After we had parked when we got back to the hotel, we saw that only one of the four or five air conditioning units out the back was on, meaning the other few were broken. Nowhere does it say that the ac is broken, nor did any of the staff let anyone know that it was broken. I saw quite a few people complaining at the front desk about it. When we came back, the A/C was still not doing anything in the rooms. We had complained to the reception staff and they said something about refunding us (we had only been checked in for around two to three hours at this time). We agreed to just go home and have a refund as it wasn’t worth it because the ac didn’t work at all. But a little while after, my father was talking to the reception staff and they said that they couldn’t just refund (I think that’s what I heard; I didn’t hear the full conversation at the start). It seemed like there was a higher-up in the back room telling the front receptionists what to say to the customers. My father requested to speak to her directly to help solve the problem quicker. When she came out, she was quite rude to start with, but I understand that people have been complaining all day. But as the conversation went on, she seemed to be getting more rude. My dad was explaining that one of the staff had told us they would give us a refund, but she was saying that they can’t give a refund unless it comes from the third-party booking site, which we have now gone through. She said that if we went through the third-party site and requested a refund, then she would accept it. My father asked to get her name and a written confirmation that she would accept it, and then out of nowhere, after not saying anything about it before, she brought up how we had a dog and that they cannot guarantee a refund because the dog had apparently been in the room, but the hotel is a pet-friendly hotel? My mother had just started recording at this point because they were backtracking on the promises they made about a refund. The woman realised my mother was recording (not any of the staff, just the conversation), and she freaked out and refused to keep speaking. We then went and got our stuff out of our rooms. We have recorded the rooms anyway before we left to show that there was no mess in there. We literally checked in, put our stuff in the room, and went out. I also watched part of a conversation from another guest and the same receptionist. She was very rude to them also. I do NOT recommend staying here.
• BB

  Brian

  2 days ago
  1.0
  Usually have no problems with this hotel but i stayed there during the heatwave i wasn't informed that the AC was broken and my window was left open and there were bugs in my room. Shoutout to Cleveland he was very helpful and offered me a fan to survive the heat.
• TK

  Tariq Khan

  Jun 22, 2026
  2.0
  This without question one of the worst IHG hotels I have stayed at and have vowed never to return. The two reception staff, Asian girls, had a very aggressive, dismissive and blasé attitude about them bordering on the confrontational. Having got past their aggressive behaviour, it took two of them to check me in for two nights, I was assigned a double superior room on the ground floor. It consisted of two single beds joined together with one sheet covering both mattresses. The room was cluttered with furniture it was that superior a double room! The TV pixelated every two seconds and had to turn it off otherwise I would had myself a fit!!! I returned to reception, as I had no choice, demanded a reassignment of the room to the 1st floor where I stayed last time. She was reluctant and I was insistent. Whilst she did that, I asked if rooms had fridges (it was 30 degrees outside) she replied 'only superior rooms have fridges'. I told her they don't, she said they do as you've just assigned me one and there wasn't one in there. She said no I didn't, yes you did. She pulled a map of all the rooms and realised she had. It turns out they dont even know their own hotel! The carpets in the room are stained and filthy and the last time I stayed it wasn't even vacuumed. Despite telling them, no one still bothered to clean the room. The sheets were changed but nothing else! Oh, they dont do breakfast boxes if you have to leave early, we just dont do 'em!
• GH

  Graham Horne

  Jun 16, 2026
  4.0
  Overall I really enjoyed my stay at the hotel. If I had a criticism it would be that the bar ran out of a lot of stock...pale ale, bitter and tonic water to name a few (I was there in a group of over 200 ex servicemen and wives though so maybe understandable) The staff, however were friendly and helpful. Rooms were clean and were large enough for our needs.
• AS

  Avnish Sood

  Jun 15, 2026
  1.0
  I’ve been waiting over two months for a refund. On the day, I spent a couple of hours at the desk trying to sort it out, and since then I’ve followed up with two emails — still nothing. The customer service after the fact is shocking and needs to be addressed. I was even told a complaints policy would be sent over, but those emails have been ignored too. I also spoke to two managers who agreed the refund situation was unacceptable. Overall, terrible service — and I’d avoid the food unless you want to be sick. Pool is unclean at best, visited once and never again and you cannot get hold of reception unless you go in person, they seemed very over worked and irritable.

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