Holiday Inn Birmingham M6, JCT.7 by IHG

Reviews

• JC

  James Colling

  5 days ago
  2.0
  Poor customer service from staff stayed twice in a month and air con still not fixed but a lot of different excuses to why not working and little or no fans to try cool the rooms down. A couple of times there was a issue with the coffee machine spoke to staff who on one time just switched the machine off after told it be sorted in 10 mins One morning we found all the laundry thrown down the stairs and left on the floor steps and handrail a accident waiting to happen Had the towels replaced one day as opened one and found to be used and dirty There was over 150 of us staying on one of the 2stays in the last month for 12days and for a couple of days most of the draft drinks were out of stock One night I was stood waiting for a drink at the bar and had to prove I had been there a while as they said the bar was closed when I had waited nearly 10 mins to be served to be told bar now closed
• BD

  B Dalay

  Aug 9, 2026
  2.0
  We booked this hotel as it said it had air conditioning. We needed a hotel last minute with parking and air con., we chose this hotel even though it was 45 mins away from where we needed to be. We were given a disabled access room the toilets were high and sink was so low. The bath /shower wasn't appealing so wasn't used. We were only given 1 set of towels for 2 people. The air conditioning didn't work. We notified reception and the gentleman at reception was kind enough to popover even though it was past midnight when we arrived. He checked for spare rooms and no air con was working. He put the speed of the fan up in our room and said there was nothing else he could do. My son and I had a sleepless night as the room was so hot. The high fan caused dust to blow everywhere, we both ended up spending the night sneezing.
• IM

  Imran Mohammed

  Aug 9, 2026
  5.0
  I had a pleasant five-night stay at the hotel. The staff were excellent and very friendly, and I especially appreciated the lovely lady at breakfast. She would kindly prepare boiled eggs for me every morning, even though they weren’t part of the regular breakfast menu. That thoughtful gesture really made my stay special. The food was okay overall, and the air conditioning was definitely appreciated during the hot days. My main point of feedback would be the room size. My room felt quite small, around 12–15 square metres, and was located more like a basement-level room, which I hadn’t expected from a Holiday Inn. Overall, I had a good stay and would happily return. I would just hope for a slightly larger and better-positioned room next time.
• JJ

  jm juttla

  Jul 28, 2026
  1.0
  We recently stayed at this hotel and unfortunately the experience was well below expectations. There were spiders throughout the hotel and in our room, which made the stay very uncomfortable and raised real concerns about cleanliness and upkeep.The room also had a strong sewage smell for the entire duration of our stay, which made it very unpleasant to relax or sleep. As a family with two young children, we were also very disappointed that our family room was on the top floor despite there being no lift. Carrying luggage and children up several flights of stairs was extremely difficult and not what you would expect from a hotel advertising family accommodation. The room also did not have a bath, which made things much harder with young children. To make matters worse, we found one member of staff, Victoria, to be very rude and unprofessional, which only added to an already frustrating experience. Overall, this stay did not meet the standard expected from the Holiday Inn brand. We would not choose to stay here again.
• PP

  Palmereap

  Jul 26, 2026
  2.0
  Where to start. Our stay had a string of issues, from broken facilities to a genuinely poor response to a disability request. Air con and accessibility: The air conditioning was broken in our room, and with no lift in the building I had to ask for help carrying my luggage up the stairs due to a hidden disability. I was initially told no, and only got help once I explained the disability, that shouldn't have been necessary. When we asked about the broken AC, the only offer was a small, fixed-direction desk fan, and they only had one left. The staff member dealing with this was pleasant, but it raises the obvious question: what were the other guests with broken AC supposed to do? Inconsistent communication and a pattern of moving, not fixing: A family member staying separately wasn't told about the AC fault at check-in at all, they only discovered it once they tried to use it in their room. They then had to change rooms entirely because of a broken mattress, as the hotel wouldn't replace the mattress itself, only offer a room change, and didn't proactively help arrange the move. A neighbouring guest ended up having to change rooms twice. It started to feel like management's approach was to shuffle complaining guests to different rooms rather than actually fix the underlying problems. Housekeeping refusing to engage: The same family member wasn't left a clean towel during housekeeping. They asked hotel staff, who told housekeeping to sort it, but no towel arrived. When they raised it directly with housekeeping, they were simply told housekeeping was certain they'd already left a clean towel, rather than just taking the dirty one, and housekeeping refused to even come and check the room. Despite repeated requests, no clean towel was ever brought up. Ordering food was its own ordeal: The QR code for in-room ordering wasn't working, so I went down in person, only to find the menu had recently changed and staff weren't familiar with it or how to ring it through the till. The staff themselves were friendly, but the order took a long time and had to be corrected repeatedly as their till kept glitching, it took around 15 minutes just to pay. I was then told they couldn't bring the order up to the room after all, despite the in-room menu stating room service was available. After a confusing back-and-forth, and a manager who wouldn't speak to me directly, only relaying messages through a staff member, it turned out room service carries an extra charge of around £3.75 that would normally be added via the (non-functioning) QR order, and this charge apparently doesn't exist as an option on their tills at the moment either. So it wasn't possible to pay for room service any way at all. I ended up waiting for the food and carrying it up myself. Booking and billing glitches: I booked through Expedia, so this may not affect everyone, but it's worth flagging: several other guests apparently reported being charged multiple times the correct amount for their room, seemingly due to bugs in a new billing system the hotel has recently brought in. Combined with the till issues at the restaurant, it points to wider teething problems with whatever new system they've rolled out, and it's worth double-checking your bill carefully during your stay. Health club, pool and spa: The hotel itself is fine, if a little tired, but the health club was the low point. On our first morning we used the pool and spa but felt uncomfortable the whole time. The facilities are in serious need of repair, cracked, missing, or water-stained ceiling tiles, and a visibly damaged shower hose in the pool area that needs replacing. More concerning was that the whole space felt grubby and in need of a deep clean, to the point of feeling close to unsanitary. The one genuine positive was the pool temperature, which was very comfortable. If I return to this hotel, I won't be using the health club again, and I didn't go back to it for the rest of this stay. Despite its potential, the hotel suffered from poor maintenance, weak communication, and reactive management.

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