Crowne Plaza Plymouth by IHG

Reviews

• SB

  Samantha Brown

  3 days ago
  1.0
  Disappointing customer service, unable to attend hotel booking for first wedding anniversary due to unforeseen circumstances for family emergency but no empathy from receptionist or hotel manager so lost money or move to a future booking not in the same month. Won't be re-booking again due to lack of empathy and disappointing customer service
• NN

  Neil

  3 days ago
  3.0
  Good stay apart from being turned away from breakfast on the 2nd day because we were 10 minutes late, honestly I didn’t realise it changed to 9.30 during the week, we had a nice breakfast in Pier one instead
• RM

  Rohan Mukhija

  Jun 21, 2026
  1.0
  Really disappointed with my stay at Crowne Plaza Plymouth. I'm still staying here and have already emailed management with photos, but so far nobody has bothered to respond. When we got into the room, there was a pair of socks from a previous guest left right at the front of the wardrobe. Not hidden away somewhere, literally the first thing you see when you open it. There was also hair on the bedsheets and the bathroom door knob was broken. The room issues were bad enough, but the reception experience was even worse. We had requested an early check-in and arrived around 1pm. I understand rooms aren't always ready, that's not the problem. The problem was the attitude of the receptionist, who I believe was called Lily. She was rude, dismissive and spoke to us as though we were an inconvenience. What really annoyed me was watching guests who arrived after us being given rooms before us while we were left waiting with no explanation. Combined with the way we were spoken to, I genuinely felt we were being treated differently. The receptionist's behaviour came across as racist and it made me feel uncomfortable raising any concerns with her. For a Crowne Plaza, the standards have been shocking. Dirty room, broken fixtures, terrible customer service and now no response from management despite being provided with photographic evidence. Definitely not the experience I expected and certainly not one I'd recommend. Update: The guest manager tried reaching out, while I was not in the room. And has started to blame me over emails for all the issues.
• PW

  PoppyJacqueline Walton

  Jun 16, 2026
  1.0
  Decent buffet breakfast, the fresh orange juice was great. But they didn't have any of the items I wanted on the additional menu. At dinner, our waiter was begging us to leave a good review and trying to coerce us into mentioning him by name. We felt pressured and uncomfortable. He told us that the staff have some kind of incentive scheme if they get their name mentioned in a review. Ironically, I cannot actually remember his name. Unfortunately our experience got worse, as my elderly parent's were repeatedly ignored at the front desk, for being slow. I was gobsmacked and embarrassed when I saw a member of staff slouching, cross her arms and rolling her eyes. Vanessa was rude. I didn't catch his name, but there was also a man working the concierge desk who glared at us and looked really threatening, so we felt intimidated. I wanted to sit on the black armchair for a photo, but I thought that the man was going to shout at us, so I didn't bother with the hassle. Ridiculously expensive parking. I stayed under my partner's booking, but the bar only gave us 1 drink voucher, because I had mentioned that I don't drink alcohol. But the staff rudely had a go at us when we asked for a soft drink. What's the point in him being a loyal member if we're just going to get harassed? Swimming pool was ok, we were the only ones in there but the towels were ROUGH. My only mistake is that I accidentally left my phone charger in the room, but they claim that they couldn't find it, even though I know exactly where I left it. It just felt like there was a lot of unnecessary drama caused by staff, that I would NOT recommend. Don't bother staying here, it's not worth the hassle. Lots of awkward moments and we were definitely treated as if we were an inconvenience. None of the staff seemed happy, they all appeared miserable and that made my family feel as if we are unwelcome problems.
• FB

  Freddie Batalla

  Jun 3, 2026
  2.0
  I was disappointed with my stay at Crowne Plaza Bournemouth due to the poor cleanliness and maintenance standards of the room. Upon arrival, I noticed a dried blood stain on the toilet door handle and visible handprints on the doors, which clearly indicated that the room had not been cleaned properly. In addition, the air conditioning/heating control was not working, and I was not informed of this issue during check-in. Another concern was the room door, which bangs very loudly when closing unless it is manually assisted, causing unnecessary noise and inconvenience. I reported these issues to reception; however, the response gave the impression that such housekeeping concerns are a recurring problem. While they stated they would make a note of it, I did not feel that my concerns were taken seriously. For a hotel of this standard, guests should expect a clean, well-maintained room and proactive communication regarding known maintenance issues. Management should review the performance of the housekeeping team and address these ongoing concerns to improve the overall guest experience. Please see the attached photos for reference.