Premier Inn Oxford Cowley hotel

Reviews

• MW

  Morgan Weston

  6 days ago
  1.0
  Self serviced check-in system on the way into the hotel - honestly felt like an episode of black mirror. Room seemed ok until we went into bed and we seen a mysterious brown stain on the mattress topper. Premier inn you should be ashamed of yourselves thinking you can give paying customers stained bed sheets. Couldn’t find anyone to contact to complain about this had to come home early, hoping they respond to the complaint I made online. AVOID AT ALL COSTS
• CC

  Chiara Cellerini

  Aug 8, 2026
  4.0
  Non vicinissimo al centro di Oxford, nei dintorni ci sono alcuni ristoranti ma non troppi, mentre c'è il ristorante dell'hotel proprio accanto dove viene anche servita la colazione. Ampio parcheggio (a pagamento).
• DD

  D Ingle (Dee)

  Aug 6, 2026
  2.0
  Shocked that this hotel had been given a 4⭐️ rating, unrealistic expectations on the back of that. Reading reviews I think there must be nice rooms, basic rooms and bad rooms. Self check in, staff rare sighting (not their fault, there are few of them for a relatively large hotel with bar and restaurant) but very helpful when you find them. Our room was a very long way from the entrance, the corridors were grim, the room itself was basic but it was clean which is the important thing. We booked for two people but only one towel in the room allocated, long walk back to try to find reception, seemed to be a lot of us looking for that second towel. This is a budget hotel, basic, lots of builders staying in the week not even enough towels for the number of people booked in, zero frills and if that’s what you want when you get away, you’ll be happy.
• AT

  Adventurer Traveler

  Jul 28, 2026
  3.0
  Overall, I had a pleasant stay at this Premier Inn. The room was clean, spacious, and the bed was very comfortable, which made for a good night's sleep. However, the customer service at check-in was disappointing. The receptionist wasn't particularly welcoming or helpful, and I had to ask about everything myself, including breakfast times and the check-out time. I also wasn't informed that parking was chargeable, which came as an unwelcome surprise. It felt as though the receptionist didn't want to be there and was only providing the absolute minimum level of service. One other downside was having to pay separately for parking. While I understand this may be the hotel's policy, it would have been appreciated if this had been explained at check-in. Overall, the accommodation itself was very good, but the lack of proactive customer service and communication took away from what could have been an excellent stay.
• SS

  Steve Snook

  Jul 23, 2026
  2.0
  Walked in and saw touchscreens to book in, as I went to one, someone came over and said "are you booking in?" I said "yes, do I need to do it on the hear?" And was abruptly told "you can't do it on there if you haven't booked, we have no rooms" and he walked off!! Charming!

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