Holiday Inn Express Bicester by IHG

Reviews

• MM

  M Meer

  6 days ago
  5.0
  Close to Bicester village Rooms for families with extra bed are small Breakfast is basic Air condition was good Parking is discounted but have to pay EV charging is available (slow charging 22kw) Overall 3-star
• P

  İkbal P.

  Aug 13, 2026
  5.0
  Geçiş rotamızda temiz ve güvenli bir konaklama deneyımı yaşadık. Personellerde hem resepsiyon hem kahvaltı ekibi ,hem de kat temizlik personeli gayet güleryüzlüydü. Keşke otopark misafirlere ücretli olmasa, ülkemdeki otellerin hiçbirinde müşterilerden otopark ücreti alınmadığı için bu bana farklı geldi. Onun dışında teşekkür ederiz
• ST

  Suphanida Thayommai

  Aug 2, 2026
  1.0
  Bad service here!!!!! Our stay at the Holiday Inn was extremely disappointing due to the unprofessional behaviour of several members of staff. Unfortunately, this was the worst hotel experiences we’ve had, and we will not be returning or recommending this hotel to anyone! The first issue happened early in the morning. At around 8:00 a.m., my husband left our room with our children and two small bags to go down for breakfast. A housekeeping staff member didn’t even greet him or say “good morning.” Instead, the first thing she asked was, “Are you checking out?” A short time later, I left the room carrying another bag, and the same staff member asked me exactly the same question… It wasn’t even check-out time, so we found this very rude and unprofessional. It felt as though the housekeeping staff were more interested in getting us out of the room quickly so they could clean it and finish their work early, rather than making guests feel welcome. A simple greeting would have been much more appropriate. The second issue happened during breakfast and was even more disappointing!! We were staying for only one night and had breakfast with our children. After we finished eating, we moved our used bowls onto the next table so our children would have some space to draw while I went back to the room to finish packing, and my husband needed to work on his laptop. A waitress immediately came over and said, “Please don’t put your used bowls and plates on this table. I just cleaned it.” We were shocked by the way she spoke to us. There are polite ways to handle situations like this, but telling customers off in that manner is completely unacceptable!! We were still using the area, and we simply needed a little extra space. The bowls were not making a mess, and it’s not as though customers are expected to carry their own dishes into the kitchen! I have worked in the hotel industry myself, and I know the importance of customer service. I would never speak to guests in that way. Staff should always communicate politely and respectfully, regardless of the situation! When we checked out, another member of staff tried to explain the situation by saying it was a “miscommunication.” However, at no point did anyone apologise for how we had been treated. This wasn’t a misunderstanding—it was the attitude and the way we were spoken to that was unacceptable. Staff should never speak to any guest in this manner. Overall, this was a very poor experience from start to finish. We expected friendly, professional hospitality but instead felt unwelcome and disrespected. We will not be staying at this Holiday Inn again, and we certainly cannot recommend it to anyone looking for good customer service!! :(
• RS

  R Send

  Aug 2, 2026
  3.0
  Great location. NO AC at the time, we weren’t aware. Rooms are well used, we had to move due to the disgusting drainage smell in our first room. Have stayed several times, but @ £200 per night, will be looking for a replacement now
• FK

  Fatima Kundi

  Jul 29, 2026
  1.0
  We stayed at Holiday Inn Express for one night and, unfortunately, this visit was a huge disappointment compared to our stay here in 2024, when we had a great experience. We had booked two rooms. One room was fine, but the other had visible spider webs and tea stains left on the counter, which was unacceptable. After we reported the issue, we were moved to another room, but that room also had spider webs and hair underneath the bedside tables. I have photos to support these concerns. This wasn’t our first stay with Holiday Inn. We have been IHG members for years and have stayed at Holiday Inn properties many times, which is why this experience was particularly surprising and disappointing. The cleanliness was well below the standard we’ve come to expect from the Holiday Inn brand. When we raised the issue again, Sebastian at reception was extremely professional, patient, and genuinely apologetic. He personally accompanied us to a third room and inspected it with us to ensure everything was satisfactory. We truly appreciated his efforts and professionalism. Unfortunately, the same cannot be said for the female receptionist who was on duty with him. She interrupted the conversation and spoke to us in a very rude and dismissive manner, asking, “What do you want me to do? Do you want a refund? Do you want to leave?” This is not how paying guests—especially loyal IHG members—should be treated when raising legitimate concerns about hygiene. Instead of showing empathy and working towards a solution, her attitude made an already disappointing experience even worse. Between the poor cleanliness, having to change rooms multiple times, and the unacceptable customer service we received from the reception staff, this stay fell far below the standards we expect from Holiday Inn Express. It is disappointing to see such a decline from the excellent experience we had here in 2024. Sadly, I cannot recommend this hotel based on our experience, and I hope management takes immediate steps to improve both housekeeping standards and customer service.

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