Holiday Inn Rugby-Northampton M1, JCT.18 by IHG

Reviews

• RH

  Rachal Hutcheson

  4 days ago
  5.0
  I have recently used this location to conduct interviews in the reception area. Having used various hotels across the country for their meeting and foyer facilities, I have to say that both the location and the team offer exceptional service. The team at this Holiday Inn are exceptional - I personally experienced, friendly and helpful service, going above and beyond what is normally expected, from both Lily at reception and Tracey in the cafe. Both made both myself and my colleague aswell as our interview candidates feel very welcome. I would thoroughly reccomend this facility to anyone looking for an ideally located venue, for business meetings.
• SR

  Susan Rogers

  5 days ago
  3.0
  Typical average chain hotel. Nice room, easy to use shower. Clean. Functional. Excellent breakfast. BUT air con not working in a heatwave. BAD.
• JV

  Jay Veil

  Aug 16, 2026
  1.0
  Worst hotel I’ve ever stayed at the air conditioning wasn’t working in two rooms so we had to change twice also the shower is very bad and slow it is also poorly maintained. One of the housekeepers came into my room while I was just sat on the bed even with the do not disturb on. DO NOT COME TO THIS HOTEL !!!
• TT

  TDC2020

  Aug 15, 2026
  1.0
  1 star — avoid rooms and service Arrived to check in and was effectively called a liar by the reception team. I had watched the guest directly in front of me hand a room back at the desk. That same room was then allocated to me — unclean, and reeking of cigarette smoke. When I went back down to report it, staff told me the room did not smell. They said this without ever leaving the desk to check it. That is not customer service, that is a brush-off. It then took nearly 50 minutes standing at reception to get anywhere. The eventual outcome? A refund, because the hotel "had no rooms available" — despite rooms still being advertised as bookable online at that very moment. The refund itself took a further 50 minutes to process. So after almost hour in a hotel lobby, I was turned out at 4pm on a Saturday afternoon to find alternative accommodation at short notice. The front desk team here are a poor representation of the IHG brand. Being told you are lying, being handed a dirty smoking room, and then having your complaint dismissed without so much as an inspection is about as bad as hospitality gets. I would not have staff conducting themselves that way in a front-of-house role in any business I run. Thank you, IHG.
• SM

  Sean Moore

  Aug 8, 2026
  5.0
  Great hotel perfect location front of desk staff member Adie very friendly,Cal on bar excellent at his job Megan and Rory restaurant area also excellent at their jobs all with smiles on there faces good under pressure.Hotel pool up there as one of the best in the holiday in group along with Runcorn. Jack in pool area doing a great job very clean and tidy i give this hotel 5 out of 5.