Holiday Inn Rugby-Northampton M1, JCT.18 by IHG

Reviews

• GW

  Gary Wilkinson

  4 days ago
  5.0
  Recently had our work conference here. Excellent venue and service from check in to leaving. Extremely friendly and accommodating staff, especially Neil on the bar. He was extremely friendly and attentive, and even knew my drink each time I went up! Excellent customer service! Thanks again everyone! Nat 😁
• KF

  Kristina Fitzgerald

  Oct 4, 2026
  4.0
  Rooms are abit outdated and ac/heating wasn't working. Staff where lovely however there was only 3 staff on at anyone time and they were doing everything so felt sorry for them. That was 3 staff that had to run the bar, check in and restaurant. They were friendly and maintained high level of professionalism so take my hat of to them. Think the hotel should get more staff in to help.
• CI

  Cristian Ionita

  Oct 4, 2026
  5.0
  Nice accomodation with free pool and spa, Reception guys were a bit cold at the check in but the hotel itself and facilities were 10 stars, a little advise: it's cheaper to book your stay with breakfast and dinner as it is quite expensive to have breakfast and dinner paid separately.
• ST

  Sandro Tromp

  Sep 27, 2026
  1.0
  I am writing this review because the hotel has completely ignored the situation. I even left a review on Trustpilot which has been completely ignored, and I have received absolutely zero communication and still no refund for the unexplained £12.60 taken from my card.I stayed in Room 31 on 9th September and had an absolutely perfect experience with zero problems during the stay itself. The hotel is lovely and the team were great. However, at checkout the next morning, I noticed this unexpected charge deducted from my Visa card. The gentleman at reception was very friendly, but unfortunately couldn't find a record of what the charge was for. He advised me he would leave a message for management to sort it out, assuring me that since the charge couldn't be verified, a refund would be issued.Instead, I’ve been met with total silence. I work hard for my money and I take it very seriously, so it does not matter what the amount is—it could have been one pence. It is entirely based on the principle of working hard for my money, having an unexplained deduction made, not having it returned as promised and ignored on Trustpilot.This is why I am leaving a 1-star review.
• PN

  Paul Nicholls

  Sep 13, 2026
  1.0
  Declining hotel, probably no longer worthy of the brand. I’ve stayed here multiple times over the period of 5 years, every time the place is more and more run down and dysfunctional. Many good staff, but many are completely apathetic, or downright rude. Room are tired, quality of housekeeping is poor. Bar selection and food service are average Breakfast is OK, but don’t bother paying as nobody checks you anyway. Air con has been faulty for over a year Very poor value for money when booking at higher rates