Premier Inn Belfast City Cathedral Quarter hotel

Reviews

• MR

  Mercedes Rosales

  6 days ago
  1.0
  Terrible experience – Unresponsive management and insufferable conditions I recently stayed at the Premier Inn Belfast City Centre - Cathedral Quarter and I am extremely disappointed with both the state of the room and the lack of professional service. From the first day, my room had an insufferable bad smell and was clearly dirty. I reported this to the reception immediately. The staff member took a note for the housekeeping team and specifically instructed me to report it again the following morning to ensure the room was refreshed. The next morning, I spoke directly with the Hotel Manager. Despite following their instructions and escalating the issue to management, nothing was done. No one came to clean or refresh the room. When I followed up later, the staff member simply said she "didn't know" why the request had been ignored. For a stay that cost £244.96 the level of service was completely unacceptable. I felt completely disregarded, as if I were "nobody to consider." This is a clear failure to provide service of "satisfactory quality" as required under the Consumer Rights Act 2015. Furthermore, this hotel failed to honor the "Good Night Guarantee," which promises that if a problem isn't put right, a refund will be issued. Instead of a solution, I was met with total indifference. I would not recommend this hotel if you expect basic hygiene or professional accountability from management.
• EN

  emma norton

  Jul 2, 2026
  3.0
  Smaller than what I expected, having stayed in premier inns before. The bed was comfy, slept really well, the air-conditioning was well needed, it was so nice. A few cobwebs about, the bathroom was lovely, lovely walk in Shower, love the purple lights in there. The receptionist was okay, but couldn't get a word in edge ways. He wouldn't let me finish my sentences before assuming what I was going to say, which he was wrong. When I checked in, he said thank you and that was it, I didnt know where to go, he gave me no direction of the stiarcase or lifts. Wanted to change the week i was coming, as i had booked the trip for a friend's 40th but 3 weeks before we was due she suddenly lost her mum, they made me pay nearly double to change the day, they had, no compassion or empathy, this hurt. I was actually shocked at the attitude of the guy i was speaking to on the phone. The hotel is in a great location with everything on your door step, it's just a shame they only think about the money.
• JW

  James West

  Jul 1, 2026
  5.0
  Great hotel to be in the middle of the action, large rooms and even with all the bars around nice and quiet
• CS

  Christina Stewart

  Jun 23, 2026
  5.0
  Perfect central hotel wouldn't bother with the meal deal it's a very limited dinner menu and your not guaranteed a place for dinner if you haven't booked and they don't tell you too book
• MM

  MJS

  Jun 23, 2026
  5.0
  Stayed here the weekend just gone. First time in Belfast. Staff really friendly and informative, room clean and great location for the pubs and only a 20 min walk to the Titanic Museum.

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