Crowne Plaza Nottingham by IHG

Reviews

• UN

  usman maryam nna

  3 days ago
  5.0
  I had a really enjoyable stay at Crowne Plaza Nottingham. From arrival to departure, the experience was excellent. The staff were friendly, welcoming and professional, and nothing felt like too much trouble. The hotel itself was comfortable, clean and well maintained, with a great atmosphere. My room was comfortable and provided everything I needed for a relaxing stay. The location is also ideal for exploring Nottingham, with plenty of shops, restaurants and attractions nearby. What really stood out was the level of customer service and how welcoming the whole team was. They genuinely made me feel valued as a guest. Overall, a fantastic stay and definitely deserving of 5 stars. I would happily return and would highly recommend Crowne Plaza Nottingham to anyone visiting the city. ⭐⭐⭐⭐⭐
• BB

  Broccoli

  4 days ago
  4.0
  I stayed at the Crowne Plaza for two nights and had a really lovely stay. The hotel itself was beautiful, and the staff were incredibly kind, friendly, and helpful throughout my visit. The food was okay, but the room was definitely the highlight for me. It was very comfortable, clean, and nicely presented, which made the stay feel really relaxing. The only small issue was that the mini fridge in my room wasn’t working, but luckily I didn’t really need to use it, so it wasn’t a big problem. Overall, I really enjoyed my stay and would happily stay here again.
• MP

  Mohammed Poursafaie

  4 days ago
  3.0
  Good hotel i stayed for one night, on check in time when I made the payment the guy on the desk said that payment has not gone through so despite having confirmed for my payment on my app I did make a payment for second time and this time he said gone through however on day after before checkout i checked my account and it says this double charge from crown plaza, around 8:30am i went to the desk talked to a girl and explained her showed her my transaction but she said no your payment is on pending and we didn't charge you twice check it tomorrow she was a bit rude not very polite but I accept that, yesterday I checked my bank and noticed that I've been charged twice so I picked up the phone called crown plaza explained to another nice girl she confirmed that i have been charged twice she was very polite and helpful she refunded my the extra charge to my account straightaway i thanked her so i am not happy with the way I've been treated on first stage the hotel generally is good, breakfast good, room size is ok location is perfect i already have another reservation to stay for 2 nights in same hotel next week i hope this time they will treat me with more respect
• MP

  Michelle Pilling

  Aug 23, 2026
  4.0
  Just stayed for one night, stayed here before & still very good. We arrived early & our room was ready, we made use of the spa which was fabulous although shame no sauna but the steam room was good. Our twin room was great, clean, plenty of coffee/tea & very clean. Our breakfast was very enjoyable - Roy welcomed us & was very helpful showing us where everything was. Food was amazing, the best bacon we've ever had from a hotel. There was 3 coffee stations which is so good & no queues. The only downside on our visit was one of the lifts was out of order, this caused a delay with us checking out as we were waiting 10 minutes!! In a big hotel like this, the repair should be resolved quickly. Staff on the front desk were friendly & welcoming. Will return.
• SW

  sharon webster

  Aug 10, 2026
  3.0
  ⭐️⭐️⭐️ Crown Plaza Nottingham Review A bit of a mixed experience at Crown Plaza Nottingham. Firstly, I have to give credit where it’s due. I made a mistake with my booking and booked the wrong night, Friday instead of Saturday, as we were attending an event at Donington Park. Central Reservations put me through to the hotel, and thankfully they were able to sort the booking for us. I couldn’t get the Premier Club Room I had originally booked, but they still gave us lounge access and breakfast, which after a full-on day was absolutely fine. At that point, I was just grateful we had a bed for the night! I’m an IHG member and stay in quite a few Crown Plazas, so unfortunately I have to say the Club Lounge here was by far the worst I’ve experienced. We called into the lounge twice and on both occasions there was virtually no food left on the cold canapé section. There was some salad left on the trays and a few crisps, but that was about it. The sweet options were ginger biscuits or fruit, with the biscuits being the same type you get in the room. The only thing that seemed to be really well stocked was the San Pellegrino cans. The Carlsberg on tap was also awful. It tasted as though the lines desperately needed cleaning. After a short walk out in the evening, we returned to the hotel for one last cocktail. Unfortunately, I was served what was probably the worst Aperol Spritz I’ve ever had, and it was served with lemon. Then came another uncomfortable experience. A member of management, who appeared to be a senior manager or manageress, came into the bar and was extremely abrupt with the staff regarding a few issues that had arisen. All of these conversations were taking place behind the bar, but unfortunately we could hear literally everything. I completely understand that hotels have complaints and problems to deal with, and staff sometimes need to be spoken to, but this really shouldn’t be happening in front of guests, particularly in such an abrupt and unprofessional manner. It made for a very uncomfortable atmosphere. In the end, we actually picked up our drinks and moved to the lovely chairs in the reception area. And honestly, that turned out to be a much better decision. The reception staff were fantastic and made us feel far more welcome, allowing us to finish our drinks in a much more relaxed environment. Breakfast, however, was absolutely spot on! 👏 I don’t usually eat much for breakfast, but I somehow managed three courses! 😂 Everything was great quality, beautifully cooked and we genuinely couldn’t fault the staff. They were professional, attentive and friendly throughout. So, overall, I’m 50/50 about whether I’d stay here again. I probably would, but I definitely wouldn’t bother paying extra for lounge access unless that side of the hotel improves considerably. One thing I will say is that the reception staff genuinely made our stay, particularly after such a long day. So thank you to them for turning what could have been a much more frustrating experience into a reasonably enjoyable stay. ❤️ Overall: a very mixed experience. Great reception team and an excellent breakfast, but the Club Lounge and evening bar experience really let the hotel down.