Hotel Indigo Edinburgh by IHG

Reviews

• RM

  Rajashree Menon

  Jun 9, 2026
  1.0
  Giving one star only because zero is not an option. Our stay was challenging from the outset. We were allocated a room on a floor that was not accessible by lift. As two women travelling with three suitcases and several bags, we had to carry our luggage up the stairs ourselves. The reception supervisor was clearly managing an injury and, despite her best efforts, there appeared to be only two women running the hotel operation that evening, from reception duties to handling guest issues. The bigger concern, however, was the room itself. Late in the evening, the air conditioning developed a fault. The controller displayed a blinking green light along with a P15 error code. A member of staff came to inspect it and candidly admitted that she had never encountered the issue before. Unfortunately, no maintenance personnel were available, and the only solution offered was the use of a fan. Under normal circumstances that may have been manageable. However, our room had no opening windows and therefore no access to fresh air. The explanation given was that the hotel is a heritage property created by combining several historic townhouses. While I appreciate the architectural constraints of a heritage building, guests should not have to compromise on basic comfort as a result. When the air conditioning failed, we were left in a room with no natural ventilation and no meaningful remedy until the following day. For a property that positions itself as a five-star luxury hotel, this was deeply disappointing. I formally logged the complaint with reception, and it was acknowledged. The front-line staff were courteous and did what they could within the limits of their authority. My criticism is not directed at them, but at the lack of operational support and contingency planning for situations such as this. Heritage character and boutique charm are valuable attributes, but they cannot substitute for essential guest comforts. A luxury hotel should have a robust plan in place for handling critical room failures, particularly when guests have no alternative means of ventilation. For a hotel that markets itself as a premium experience, I expected considerably better.
• MM

  Mohammed.

  Jun 6, 2026
  2.0
  The hotel is in a perfect location and the staff were mostly nice, but the room itself was a big disappointment. My air conditioning was broken, and they couldn't fix it or move me to another room. On top of that, my room wasn't accessible by the elevator, so I had to carry all my bags up the stairs by myself, and the room safe didn't work either. Friendly staff can't fix a hot room and broken amenities, so I wouldn't stay here again unless you only care about location.
• LD

  Lauren Donachie

  May 31, 2026
  4.0
  We really enjoyed our stay here! We found the staff to be very friendly and helpful, with one exception around asking for late check out but this didn’t impact our overall feelings towards the hotel. Personally we found the hotel had a lot of character, the lift is indeed small and hot but we enjoyed it as part of the experience. Our room was lovely and spacious with working air conditioning. If you look quite closely there are parts of the room needing some attention but overall we were very happy. The beds were very comfortable. I seen some people say they felt this was in an unsafe location due to cars, trams and cyclists. Sorry but if you don’t know how to walk on a pavement and using road crossings then that is absolutely on you. The location is fantastic - round the corner from the bus station, super close to princes street. Edinburgh is already a very safe city, this area in particular is not somewhere you should feel worried for your safety.
• A

  Александра Ломакина

  May 29, 2026
  2.0
  The stay was unfortunately quite disappointing overall. It wasn’t terrible, but definitely not a place I would choose again. The main positives were the location, a very good bar nearby, and the option to leave luggage before check-in with the bags delivered directly to the room later — that part was convenient and appreciated. However, the rest of the experience was full of issues that were never really resolved. The problems started immediately at check-in: the air conditioning in the room was not working and displayed an error message. Considering the hot weather, this was a major issue for me. I specifically chose a hotel with air conditioning because this was a work trip, and being able to sleep properly and stay rested for work was important. After reporting the issue to reception, a technician came to inspect it, but essentially told me that fixing it anytime soon would be difficult due to some pressure-related problem and that they were unlikely to resolve it quickly. I was advised to “wait,” while the hotel offered a very small fan and two complimentary bottles of water as a solution. Unfortunately, the air conditioning was still not repaired the next day, nor the day after. Sleeping with the window open was not an option either, as the room overlooked a roof full of technical equipment producing constant noise day and night. The final surprise came at check-out. The day before departure, I personally confirmed a late check-out through my IHG loyalty benefits and was assured there would be no problem staying until 1 PM. Imagine my surprise when, returning to the hotel at 12:15 PM on departure day to collect my belongings, I discovered that the room key had already been deactivated. At reception, I was told they could not see any late check-out in the system and “couldn’t do anything about it.” They eventually reactivated the key so I could at least retrieve my luggage, but otherwise the attitude was essentially that this was not their problem. They also showed no interest in investigating which staff member made the mistake because I did not know the employee’s name — only the approximate time of the request. This was especially disappointing because I have generally had very good experiences with IHG hotels, and this was the first time I encountered such poor handling of multiple issues. I would not stay here again and unfortunately cannot recommend this hotel.
• A

  Никита

  May 29, 2026
  2.0
  Air conditioning was broken. As a Gold Elite member, I arranged a late checkout the day before my departure. On the day of my departure, there was a different staff member at the front desk who said she knew nothing about my late checkout and made me pay for it because I checked out at 12:42 p.m. What a mess. They refused to fix the AC and lost the information about my late checkout. A black mark on the entire IHG.