Premier Inn Manchester City (Piccadilly) hotel

Reviews

• HS

  Haydee Santacruz

  4 days ago
  5.0
  Outstanding Hospitality – Maria, Darren & Chef Ryan Went Above and Beyond! What an absolutely fantastic experience at Premier Inn Manchester City Piccadilly! We would particularly like to recognise three exceptional members of staff who genuinely made our stay unforgettable: Maria, Darren and Chef Ryan. Maria was absolutely wonderful from start to finish. She was incredibly attentive, welcoming and genuinely caring, constantly making sure we were comfortable, happy and had everything we needed throughout our stay. Her dedication to looking after guests is truly exceptional, and she made us feel so valued and welcome. Darren, our waiter, was an absolute delight! His friendliness, brilliant sense of humour and positive attitude made our dining experience even more enjoyable. Nothing was too much trouble, and he served us with such warmth and genuine enthusiasm. A fantastic example of outstanding customer service! And a very special mention to Chef Ryan – WOW! What an incredible chef! He went the extra mile to prepare a delicious, customised half-and-half pizza exactly how we wanted it, and it was absolutely amazing! The sirloin steak was equally impressive, cooked beautifully and bursting with flavour. Every bite was a pleasure. Ryan clearly takes enormous pride in his cooking, and it certainly shows! What truly sets these three individuals apart is that they didn't simply do their jobs – they went above and beyond to make our experience special. Their professionalism, kindness, attention to detail and genuine passion for hospitality deserve the highest recognition. To the Premier Inn management team: Maria, Darren and Ryan are an absolute credit to your hotel. Please make sure their exceptional efforts are recognised and celebrated. Staff like these are what turn an ordinary hotel stay into an outstanding experience. We cannot recommend this wonderful team highly enough. They gave us well over 100%, and we are genuinely grateful for everything they did. Thank you, Maria, Darren and Ryan! You are all absolute stars! 🌟
• EW

  Ethan Lee Wallis

  Oct 12, 2026
  5.0
  Stayed here for 2 nights, no issues whatsoever. Staff were lovely, friendly, warm, welcoming, went extra mile and very helpful. Room was good, cosy beds and quiet area. Cant fault our stay whatsoever. A massive thank you to the staff!!!!
• CC

  charlie

  Oct 11, 2026
  5.0
  used many times, nice rooms and in a good location for manchester. fav particular low budget hotel
• BI

  Bradley Irwin

  Oct 6, 2026
  5.0
  Maria was absolutely amazing. Her super friendly attitude really made my stay! Absolutely no faults to report on my 2 night stay. Given its Premier Inn, it wasn't a 5 star experience , but that's not what I expected or paid for. The value for money is top notch and the location is perfect.
• EE

  Ely

  Sep 13, 2026
  1.0
  L'hotel è molto carino e curato nei dettagli.Posizione ottima vicino al centro ma ahimè devo dare un voto bassissimo per la totale mancanza di servizi. Arriviamo venerdì sera con un voucher prepagato su piattaforma on line. Il check in è self service! La prenotazione risulta ma mi chiedono di ripagare l'intero importo per 2 notti. Chiedo assistenza arriva uno del personale ma non si smuove o pago o non mi danno la stanza, non si rende nemmeno disponibile a verificare l'accaduto o contattare la piattaforma. Pago co Carta e mando immediatamente mail alla piattaforma recupererò tutto i soldi ma solo a 2 mesi di distanza (per la piattaforma Expedia, non c'è stata alcuna anomalia e l'hotel non avrebbe dovuto assolutamente richiedermi il saldo dell'importo). Con le stesse modalità avevo prenotato un altro hotel a Liverpool e non c'era stato alcun problema!!! La ciliegina sulla torta è stata la sera successiva quando rientrando in stanza abbiamo trovato la camera non riordinata, sono andata a chiedere spiegazioni e mi è stato detto che le camere vengono rifatte solo su richiesta. 318 euro per 2 notti e non avere nemmeno il letti rifatti, gli asciugamani cambiati e avere difficoltà a trovare assistenza al check in direi che non ci siamo proprio.