The May Fair Hotel, Mayfair, London

Reviews

• AS

  Abdulrahman Al Shamlan

  1 day ago
  1.0
  Extremely disappointing experience — definitely not a 5-star hotel I have been staying at this hotel for around a month and a half to two months, and unfortunately, what happened during the last 10 days has completely ruined my experience. For around the last 10 days, the air conditioning in my room has been extremely hot and uncomfortable, to the point where I genuinely cannot sleep properly. I have contacted the lobby/front desk several times and repeatedly asked them to send someone to properly check and fix the AC. Instead, they keep sending a security staff member who comes to the room, turns the AC off and back on, looks at it, and leaves. Nothing is actually fixed. This has been going on for 4–5 days continuously, with the same promises every day that someone will come and resolve the issue “tomorrow.” Yet nothing happens. What makes this even worse is the attitude of the front desk. The way they speak to guests is extremely poor and completely unacceptable for a hotel charging this kind of money. I asked to change rooms, and I was simply told that there were no rooms available and that they could send me fans instead. I was even given the option to check out if I was not happy. Seriously? Is this how a supposed 5-star hotel treats a guest who has been staying for almost two months? I am paying a significant amount of money to stay here, and the bare minimum I expect is a room where I can actually sleep and staff who genuinely care about resolving problems. On top of the AC issue, there have also been days when my room was not cleaned properly or was not cleaned at all. There are honestly many other things I could mention, but I have already said enough. The biggest disappointment is not even the AC itself — things can break. The real problem is how the hotel handled the situation and how little effort was made to actually solve it. I used to stay at this hotel every summer, but after this experience, I have completely changed my opinion. I genuinely regret choosing this hotel this time, and I have absolutely no intention of coming back. If this is what a “5-star” hotel considers acceptable service, then honestly, even one star feels generous. Extremely disappointing. I would not recommend this hotel, and I will definitely not be staying here again.
• SH

  sultan hassan

  3 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ A TRUE FIVE-STAR EXPERIENCE — EXCEPTIONAL IN EVERY WAY Having stayed at many five-star and luxury hotels over the years, I can confidently say that The May Fair Hotel has been one of the finest hotel experiences I have had in London. I stayed for six days, and from the moment I arrived until the moment I left, the level of hospitality was exceptional. What separates a genuinely luxurious hotel from an expensive hotel is not simply the location, the rooms or the design — it is the way you are treated as a guest. The May Fair Hotel understands this perfectly. The service was outstanding. Every interaction with the staff was professional, warm and attentive. I was always treated with genuine respect, and whenever I needed assistance, everything was handled efficiently and with the level of care you would expect from a true five-star property. The hotel itself is elegant, sophisticated and beautifully maintained. My room was extremely comfortable, immaculately clean and provided exactly the environment you want after spending a long day in London. The housekeeping standards were excellent throughout my entire six-night stay. The location is also difficult to beat. Being in the heart of Mayfair makes the hotel incredibly convenient while still maintaining the atmosphere and standard expected from a luxury London property. But once again, what impressed me most was the hospitality. I have experienced hotels with beautiful rooms and impressive facilities, but outstanding service is what makes you remember a hotel and want to return. The team at The May Fair made me feel genuinely welcomed and looked after throughout my stay. There is a noticeable difference between a hotel that simply carries a five-star rating and a hotel that actually DELIVERS a five-star experience. The May Fair Hotel delivers it. I originally planned to simply find somewhere comfortable to stay for the remainder of my trip, but after experiencing the level of service here, I ended up staying for six days and could not have been happier with my decision. Without hesitation, this is now my favourite hotel in London and will be my first choice whenever I return. If you value exceptional service, comfort, professionalism, an excellent Mayfair location and genuine five-star hospitality, I highly recommend The May Fair Hotel. An outstanding experience from beginning to end. Thank you to the entire team for making my stay so memorable. I look forward to returning. 10/10. A true luxury hotel that understands how guests should be treated. ⭐️⭐️⭐️⭐️⭐️
• AA

  Alex

  5 days ago
  2.0
  We had a truly baffling experience at this hotel. Everyone working the front desk and dining venues was extremely nice and helpful and we received a free room upgrade, but that’s where the positives of our stay run out. Be aware that the doors are very thin and you can hear everything happening in the hallway, even quiet conversations. Two nights in a row, what I suspect was a cart collecting room service trays and dishes clattered down the hallway at 3:40am. I am a deep sleeper, but the rattling and clanking was so forceful that a glass water bottle we had on a table in the room also began to shake. This noise went on for over 5 minutes. I understand that a large, busy hotel has to find time to do these things, but at 3 in the morning feels like a tactical error. At least spring for carts with shock absorbing wheels?? The other confounding situation was the cleaning service itself. Because we didn’t get a restful sleep the night before, we put on the do not disturb light in the afternoon to take a nap. Housekeeping walked down the hall loudly calling “housekeeping!” while knocking on every door in the hall. We didn’t respond, and they slipped a note under the door asking when they could come clean our room. Around 20 minutes later we got a call on the room phone from them asking when they could come clean the room. What, might I ask, is the purpose of the “do not disturb” sign if there will be multiple disturbances? Please reconsider your approach to your housekeeping procedures.
• JJ

  Jcro

  Aug 28, 2026
  5.0
  A remarkable hotel, in posh, stylish in the Mayfair. We stayed in the Mayfair a decade ago, and the hotel has improved its presentation, service and amenities (with more to come apparently!). Always bustling, always presenting a top notch experience. Decor is wonderful, modern with a fair bit of flair. Lobby is impressive, with the front desk set between the fantastic Mayfair Kitchen restaurant (with its Japanese and Italian dishes) and the Mayfair Bar which has to be experienced to be believed Both offer exceptional food and drinks and unrelentingly amazing service from the remarkable staff. To say we really enjoyed both is an understatement. Service throughout the stay excellent. All staff were great; friendly, helpful and eager to help out. Our king room was quite spacious, simple but stylish decor, with a large bathroom. Amenities were complete, with special notebook the gym and spa area. The location is really great, just off Green Park (the actual park and Tube station), with easy walk to Piccadilly Circus, Buckingham Palace, Hyde Park and the joys of Mayfair itself.
• FA

  Futaim Aljaziri

  Aug 10, 2026
  1.0
  One of the Worst Hotel Experience l’ve had - extremely Disappointing Unfortunately, my 10-night stay at The May Fair Hotel was one of the most disappointing hotel experiences I have ever had, especially considering the standard and level of service you would expect from a hotel of this category. Firstly, before arriving, I contacted the hotel to explain that my flight would arrive very early in the morning and that I would reach the hotel at approximately 7:00 AM. I completely understood that the normal check-in time was around 3:00 PM, so I politely asked whether it would be possible to have the room ready by around 12:00 PM. I felt this was a reasonable request, especially as I had booked a 10-night stay. When I arrived, however, nothing had been arranged. I waited until around 2:00 PM and spoke to the staff again. I was told that the room was being cleaned and only needed approval from the housekeeping manager before it could be released. I was told this would take approximately five minutes, yet I waited around another 30 minutes. After all that waiting, I finally entered the room expecting it to at least be properly cleaned. Unfortunately, while unpacking and opening the drawers and cabinets, I discovered a significant amount of dust. I genuinely could not understand what had supposedly been cleaned. It looked as though the surfaces had simply been quickly wiped rather than the room being properly cleaned. I have pictures showing the dust. I reported this and was told that housekeeping would take care of it. I left the room at approximately 2:30 PM and specifically asked for the room to be cleaned while I was out. I returned at around 8:00PM — FIVE HOURS later — and nobody had even come to make up or properly clean the room. After i returned the lady came telling me that she wants to clean, i was telling her that why didn’t anyone clean while i was out for all this time now I’m back and i need my rest. she kept talking back aggressively trying to make me in the wrong when i legitimately did nothing wrong as a hotel guest. The biggest shock was our connecting room. When we opened the connecting door, we found an old slice of pizza left there. I honestly do not even know how long it had been sitting there. I reported this to the hotel, yet incredibly, the pizza remained there until my LAST DAY at the hotel. I have pictures of this as well. How can food waste remain in a hotel room for days after it has already been reported to staff? Housekeeping throughout the stay was also extremely disappointing. It felt like they simply tidied the bed rather than actually cleaning it. Whenever I lifted the pillows or sheets, I would find crumbs underneath them. For a hotel of this level, basic cleanliness should never be something a guest has to repeatedly ask for. Room service was another terrible experience. The food I received was extremely poor quality and almost tasteless. One dish arrived looking like nothing more than a white, watery sauce, which I have also photographed. Trying to contact room service was equally frustrating. I called several times and would be placed on hold for around 10 minutes. I would eventually hang up, call again, and the exact same thing would happen. At the end, this isn’t to criticize the hotel, this is to make them better and improve their flaws.