Ruby Zoe Hotel London by IHG

Reviews

• TT

  Tom TheG

  1 day ago
  1.0
  Just happend to me, might have been unlucky, but beware: Did self-checkin with supervision. Card did not work for elevator. Went to breakfast - was denied pre-paid breakfast. Left it on the table, untouched. Reception did not have a clue first, then found out that "the system" did not check me in at all. Was finally checked in again. The air-conditioning was still ON, despite OFF selected. Even modern noise-cancelling earplugs could not safe it. For a work trip, with long working hours - no go! Room was not serviced at all during my stay. I might haven been unlucky, but will definitely never come back.
• LR

  Leticia Remigio

  3 days ago
  5.0
  Uma estadia maravilhosa em Londres! Tive uma estadia incrível de 11 dias neste hotel com meu marido e não poderia deixar de registrar minha gratidão por toda a experiência. A equipe foi simplesmente excepcional, todos muito atenciosos, queridos, solícitos e sempre com muita energia e disposição para ajudar. Gostaria de deixar um agradecimento especial ao Carlos, à Carolina, ao Clyde e à Stefany, que fizeram a diferença durante a minha estadia. Esses são apenas alguns nomes, pois todos foram incríveis e merecem reconhecimento pelo carinho e pela atenção com que me receberam. A ocasião da visita era celebrar meu aniversário durante a viagem, o que tornou essa estadia ainda mais especial, e me senti verdadeiramente acolhida e bem cuidada por toda a equipe. O quarto em que fiquei, no primeiro andar, voltado para os fundos do hotel, era extremamente silencioso, o que fez toda a diferença para descansar depois de dias explorando a cidade. Além disso, todas as minhas necessidades e solicitações ao longo dos 11 dias foram prontamente atendidas. O café da manhã também merece destaque: muito bom, com ótimas opções e, especialmente, a possibilidade de pedir um café preparado na hora, exatamente como você gosta. É um diferencial que demonstra cuidado com os hóspedes. A localização é excelente, perto do metrô e de diversos pontos de interesse, em uma região que me pareceu muito segura e conveniente para explorar a cidade. Os drinks também foram incríveis e vale a pena pedir alguns para animar a noite. Com certeza voltarei a me hospedar aqui nas minhas próximas visitas a Londres! Muito obrigada a todos que fizeram parte dessa experiência e que, com tanta gentileza e dedicação, tornaram minha estadia ainda mais especial. São as pessoas que fazem a diferença, e vocês fizeram toda a diferença para mim!
• NH

  Nora Lyngved Hauge

  Oct 5, 2026
  4.0
  Fantastic stay in a prime location for two weeks. Close to transport, shops, groceries, good restaurants and scenic views. Every single person in the staff we encountered were super sweet, accommodating and efficient. Good drinks and coffee at the bar. Breakfast was good, with a lot of choices - but get your morning coffee at the bar instead of the machine/filter. The rooms were clean, had everything you needed and clean! As every other Ruby location I’ve seen, the bedframe was a bit of a bother taking up space with sharp corners. Love the big towels! Even as carnival was ongoing, the room facing the street was quiet. Not bothered by traffic. A front facing clothes rack is usually less practical and even more so after more than a week.. Again, sweetest staff. Thank you for a great stay!
• CS

  Cassandra de Souza

  Oct 2, 2026
  2.0
  Great location in Notting Hill but this is an extremely basic hotel. I only booked it through IHG but absolutely not what I expect from an IHG brand. Then I discovered that their customer service is separate from the IHG customer service which is again a waste of my time as a loyalty member - either they are part of the group or they're not. This hotel is ok if you're a student or recent grad or really doing a budget trip and want something 1 step up from a hostel where you're sharing bathrooms. In this case the toilet & shower are intimately part of the room since the shower is basically 2 steps off from the bed (I almost afraid to take a shower because the water may spill into the where my feet come off the bed. You need to go through the toilet door to get a door into the shower so if there are 2 of you, it's super close. No coffee or irons in the room. The room sink is next to the closet, there is no separate place to put luggage and the window looks out directly into the street. Personally, it's a never again. The photo I've added captures most of why I don't like the room - the glass wall you see is the shower with my pink slippers right by the bed
• WM

  Wei Miao

  Sep 22, 2026
  1.0
  I stayed at Ruby Zoe London twice, and unfortunately my overall experience was very disappointing. During my first stay, the hand-wash dispenser in the room was broken, so I could not use it properly and had to use the shower gel as a workaround. It was a small issue, but not what I would expect from a hotel at this price point. My second stay was much more frustrating. I booked one night, checked in normally, was assigned a room and used it, but decided to leave early that evening. I was not asking for a refund and accepted the full room charge. However, the hotel later issued an invoice showing the entire amount as a “Cancellation Charge”, despite the fact that I had checked in and used the room. When I asked the hotel to correct this, I was told that I had “left one day earlier than originally booked”, even though the reservation was only for one night. I then contacted IHG, who reviewed the reservation and corrected it in their system to a qualifying completed stay rather than a cancellation. Despite that, Ruby Zoe still refused to amend the invoice and referred me back to IHG, while IHG had previously told me that hotel billing records had to be handled by the property. I ended up being passed back and forth over what should have been a very straightforward issue. Between the maintenance issue during my first stay and the way the invoice problem was handled during my second, I have completely lost confidence in this hotel. I would not stay here again.

Frequently Asked Questions About Ruby Zoe Hotel London by IHG