Premier inn London Waterloo (Lambeth Road) hotel

Reviews

• CT

  Cosmos T

  Jun 20, 2026
  5.0
  We stayed at Premier Inn London Waterloo (Lambeth Road). It’s an amazing base with super easy access to everywhere you want to go in London! But what truly made our stay amazing was the staff—they were incredibly friendly and brought the best positive vibes and smiles every single day! Breakfast was fantastic, with delicious hot cooked food to start the day right. We also opted for the "Meal Deal" (breakfast + dinner set), and it was an absolute steal! The food quality was top-notch and super tasty. As a parent, having dinner and breakfast sorted right at the hotel made traveling with a young child SO much easier and stress-free. Plus, it was incredibly generous that our kid's breakfast was completely free with the adult meal! 💚 Recommend this hotel for families visiting London! Thank you, Shafkat!
• SD

  selina durgut

  Jun 8, 2026
  1.0
  I genuinely do not understand the positive reviews praising the “cleanliness” of this hotel. This place is a complete dump. When we arrived, before we had even stepped into the shower once, I found hair in it. So the shower had clearly not even been rinsed before new guests were allowed into the room. The bed sheets were stained, making you wonder whether they had been properly washed at all. On top of that, our room was not cleaned during the first two days until I complained. I was then told that guests have to inform reception in advance if they want their room cleaned. This was never mentioned to us at check-in. The next day, I explicitly requested that the room be cleaned. In the end, I honestly do not understand what the housekeeping staff and the hotel consider to be “cleaning.” Apparently, not much. The sheets were not changed, the toilet was not cleaned, and the room was not vacuumed. Absolutely nothing was done. This is completely unacceptable. The Wi-Fi barely works, and the water pressure is an absolute disaster. Never again, Premier Inn.
• SS

  sunshining24

  Jun 3, 2026
  5.0
  Hôtel propre avec avec le petit déjeuner compris. Super accueil pour le petit déjeuner. Il y a un restaurant à l'intérieur si le soir vous ne voulez pas sortir. Il est très bien placé, 5 à 8 min de Warerloo à pied donc de big ben, London eye...
• YG

  Yesenia Garcia

  May 25, 2026
  1.0
  Very disappointed service from the front desk- Her name was Tomina My family of three (my husband, my baby, and I) stayed at the resort during our vacation on April 27th, 28th, and 29th. We traveled from Cancun, and unfortunately we experienced two disappointing situations during our stay. First, we had spent the entire day walking around the city and enjoying our family trip. By around 7 PM, we were exhausted and getting ready to pack and fly to our next destination. As a mother, my priority is always making sure my baby eats well before traveling. I visited the restaurant and sadly had the “pleasure” of meeting TOMINA. I’m not sure whether she worked at the front desk or as part of the restaurant team because I saw her performing different duties. After reviewing the kids’ menu, I asked if it would be possible to prepare simple butter pasta for my baby since he is a picky eater. She immediately said it was not possible because all pasta dishes already came with pre-assigned sauces. I accepted ordering the macaroni instead, and I simply asked if the chef could make sure the pasta was cooked soft enough for a baby to eat. I believe this was a very simple request, but once again the answer was NO. When I asked why, she said the pasta could not be cooked “one more minute.” What made the situation frustrating was not only the lack of flexibility for baby food, but especially her attitude and customer service. At one point she asked me, “What is your problem?” I calmly explained that I didn’t have a problem, I was simply disappointed. She then responded that if I didn’t like the food, I should avoid ordering it. So what exactly was I supposed to do? Go out into the street at night looking for food for my baby while staying at a resort that supposedly offers restaurant service? She then asked me, “Are you ordering the pasta, yes or no?” Since I really had no other choice, I said yes. The food arrived on a plain white plate, not even covered with plastic wrap, even though I had clearly mentioned from the beginning that it was a to-go order. The worst part came when I mentioned that I would be writing a TripAdvisor review about the situation. Her response was: “Yes, do it. Do you want me to write my name down on a piece of paper so you don’t forget it?” I ended the conversation by saying, “Don’t worry, I won’t forget it.” I honestly have no words to explain how uncomfortable and disappointed this situation made me feel. I worked in hospitality in Cancun for 15 years, so I know what good service looks like. She never smiled, never made eye contact, and never made us feel welcome. I truly cannot believe she works in guest service. Management should seriously consider training her on Forbes and AAA hospitality standards, or perhaps place her in a role she genuinely enjoys, because hospitality requires kindness, professionalism, and empathy. What frustrated me most was not simply the lack of baby-friendly food options, but her attitude, which made the entire situation much worse. Before arriving at the resort, we had already experienced another issue that I originally did not plan to mention, but after this experience, I feel it is important to share. Due to our flight arrival time, we decided to pay for the first night even though we would not actually sleep there. Our intention was simply to have the room ready upon arrival and avoid waiting until regular check-in time. Weeks before our trip, we sent multiple emails to the resort and never received a response. One day before our flight, we called several phone numbers and were repeatedly transferred to operators. We simply asked them to add a note to our reservation to ensure we would not be marked as a “no-show,” but the operator said she could not do that and would not even let us finish speaking before hanging up on us. It is very sad how something as simple as good service can completely affect a travel experience. Especially because being kind and respectful costs absolutely nothing.
• JR

  Jonas Modig Rosberg

  May 23, 2026
  5.0
  Väldigt trevligt hotell i prisklassen. Frukostbuffén var bra. Det fanns det jag behövde även om den var rätt liten. Men för mig funkade den bra. Jag och mina två tonårsbarn bodde här och vi var väldigt nöjda med rummet, som var rent och snyggt. Personalen var trevlig och tillmötesgående. Men jag vill lyfta fram en personal mer. Ha. Heter Saaid och arbetade i frukosten. Han är en riktig stjärna och är som gjord för att arbeta med hospitality. Han var så erhört hjälpsam och ville att alla skulle ha det bra. Ta hand om honom!! Jag besöker London iaf en gång om året och kommer gärna tillbaks.