Premier Inn London St Pancras hotel

Reviews

• KC

  Katie Cahill

  4 days ago
  2.0
  We have been staying in similar level accommodation all over Europe for the past 5 weeks and were quite let down by the lack of guest services at this hotel. We arrived 2 hours before check in, and enquired if an early check in was possible (which we have done at numerous other hotels without charge) and were told that our room was ready, but if we wanted to check in we have to pay 20£. If they were actually rushing the cleaning to facilitate an early check in I’d understand the charge, but it’s just an unnecessary money grab. Other things I was disappointed about; there’s 2 wifi’s available to guests - one that everyone gets and it hardly loads anything, most of the time we had to use our phone data. The other wifi you have to pay 6£ per day for that’s quicker. If you want to have your room cleaned, you have to tell the receptionist before 12pm or you can’t have your room cleaned (you can’t tell them you want it cleaned every day for your stay, they want you to tell them daily). Just frustrating details that make your stay unenjoyable, and takes convenience out of staying at a hotel. However, the room was large, clean, the bed was comfortable, and it’s in a good location near the train station.
• KG

  Ky G

  5 days ago
  2.0
  Let me say Firstly, the staff, every single one of them, were very friendly, welcoming and accommodating from the moment we arrived. The location was right in the middle of the hustle and bustle, it was great. Now to the issue. We had a 3 night stay and wasn't in the room much as we were out doing NFL stuff. On the 2nd night I dropped my charger on the floor next to the bed and when I bent down to retrieve it, I found an obvious spillage of something that splashed on the floor and under the bed, as well as a pair of what appeared to be underwear. Disgusting. I went downstairs and the gentleman was very apologetic and got his manager. And even she was nice, however she made excuses about the stain and did not address the Disgusting pair of underwear under the bed that has been there for God knows how long. She did very little to accommodate. She stated she couldn't move rooms as they were booked, didnt offer a refund on a night, a discount, a free breakfast, nothing. Just came to the room wiped up the stain and confidently said there is no hygiene issue and proceeded to leave the underwear under the bed because she said it was stuck (the bed has wheels). We were forced to stay in that room with no accommodation for what was obviously a dirty room and half attempt to rectify the issue. Again, the people were super amazing, just check the cleanliness of your room as it doesn't appear they are that thorough with their cleaning.
• MT

  michel tommos

  5 days ago
  5.0
  Stayed here over my birthday weekend, and I had such a wonderful experience! 🎉❤️ The hotel is really clean, and the rooms are fresh, modern, and up to date. The service was excellent, and the staff were very helpful, welcoming, and friendly throughout my stay. A special shout-out to Yasmim, who went above and beyond to make my experience extra special! 🥰 She was incredibly kind, professional, attentive, and always ready to assist with a warm smile. Her positive attitude, patience, and willingness to help made me feel genuinely welcomed and valued. She really made sure that everything was taken care of and added a personal touch that made my birthday weekend even more memorable. Yasmim is truly an asset to the hotel, and her outstanding customer service deserves to be recognised. Thank you for making my stay so enjoyable and for helping make my birthday weekend extra special! I would definitely recommend this hotel and would love to visit again. ❤️✨
• LR

  Libor Ruzicka

  Oct 2, 2026
  1.0
  Very disappointing and unclear booking experience I have not stayed at this hotel, so this review is specifically about the booking process and customer service. I found a rate of £181 for three nights (8–11 January 2027) on the Premier Inn website. The rate was clearly displayed as “Flexible (with employee discount applied)”. I am not a Whitbread/Premier Inn employee and I do not have a Whitbread Privilege Card. Before making the booking and paying, I contacted customer service to ask a very simple question: Am I eligible to book this rate, and will the quoted price of £181 be honoured at check-in? Unfortunately, customer service was unable or unwilling to give me a clear answer. Instead, I was repeatedly asked for a booking reference, even though I explained several times that I had deliberately NOT made the booking because I wanted confirmation of the rate before paying. This was extremely frustrating and, from a customer's perspective, unnecessarily opaque. If a price is displayed on the company's website, customers should be able to understand clearly whether they are eligible for that price before making a payment. I also asked for the matter to be escalated to someone who could provide a definitive answer, but I was still unable to get a straightforward response. I am therefore very disappointed with the customer service and the lack of transparency surrounding the advertised rate. I ultimately decided not to make the booking because I did not feel confident that the quoted price would actually be accepted. I cannot comment on the rooms, cleanliness or quality of the stay because I did not stay at the hotel. However, based solely on this booking and customer-service experience, I would personally choose another hotel. Premier Inn: if you advertise a rate with an “employee discount applied”, please make the eligibility requirements clear and ensure your customer-service representatives can explain them before customers are expected to pay.
• CR

  Christian RA Regenbrecht

  Sep 26, 2026
  3.0
  ⭐⭐⭐⭐ Location, location, location. For me, the single biggest reason to stay here is the proximity to St Pancras. If you have an early train, arrive late, or simply want to be within easy walking distance of the station, the location is extremely hard to beat. That is precisely why this Premier Inn has become my go-to hotel whenever my London trip revolves around rail travel. Of course, such a central location comes with some of the less charming realities of the area. The immediate surroundings can occasionally feel a little rough, and you may encounter some rather questionable characters – including, unfortunately, the occasional drug user close to the entrance. The rooms themselves are bright, functional and sufficiently clean. Nothing luxurious, but perfectly adequate for a short stay and generally offering exactly what you would expect from a Premier Inn. The weaker points are definitely the bar and breakfast. Both are rather basic and, in my experience, below the standard of the otherwise very convenient location. There are much better options nearby. So, would I choose this hotel for a romantic weekend or a particularly memorable London stay? Probably not. Would I book it again when I need quick and easy access to St Pancras? Absolutely – and I regularly do. It knows its purpose, and for that purpose, it works remarkably well.

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