Premier Inn London Southwark (Bankside) hotel

Reviews

• BC

  Ben Lloyd (Tech Copywriter)

  Oct 7, 2026
  5.0
  We stayed at Premier Inn London Southwark (Bankside) for a family gathering and found it to be a comfortable, well-located base for exploring London. The hotel is just beyond Southwark Bridge and virtually next to Borough Market, with London Bridge Underground and mainline station within walking distance. Our room was clean and comfortable, with crisp linen, a king-size bed, a TV, kettle and coffee pod machine. The bathroom was a good size, although the shower pressure was extremely poor and the water became disappointingly lukewarm during our stay. There are only four parking spaces, available on a first-come, first-served basis, so alternatives may be needed. The hotel has a lift and accessible rooms, but narrow corridors, doorways and the cobbled entrance could create difficulties for wheelchair and scooter users. We also noticed a lingering damp smell from the air conditioning, and another room had a blocked sink. However, reception staff dealt with issues sympathetically, and Adrian was particularly friendly and helpful. Overall, this is a reliable Premier Inn in an excellent location. It is not luxurious and the price is fair rather than cheap, but the comfortable rooms, convenient setting and exceptional service earned it 4/5. We would return. Read the full review. Search 'Premier Inn Bankside Journey Into Darkness'
• DL

  David Lloyd

  Oct 6, 2026
  5.0
  Stayed in Premier Plus room and had a fantastic time here. The location is close to everything. Special thanks to Adrian for looking after us so well.
• MP

  marc plumridge

  Oct 2, 2026
  1.0
  Place needs to be gutted. Dingy, box rooms which are so so tired. Only good thing is location, no communal spaces, air con unit blasts out horrid smells and just not a nice place to be. The staff members were however very friendly, that and the location are the only good things about this place. Will never book for me, nor family or friends ever again. Needs to be far far better.
• KK

  Kate

  Sep 19, 2026
  1.0
  I am extremely disappointed by the way my partner and I were treated by the reception staff at this Premier Inn branch. While walking around Borough Market, I experienced an urgent need to use toilet facilities. Both my partner and I live with colitis, an invisible disability which can cause sudden and extremely urgent bowel symptoms, accompanied by significant pain. In these circumstances, access to the nearest available toilet can be essential and is not simply a matter of convenience. Delaying access can result in considerable distress, pain, embarrassment and, in some cases, loss of dignity. We approached your hotel in an urgent situation and respectfully asked to use the toilet facilities. I also presented my National Disability Card to demonstrate that my request was related to a disability. Despite this, the member of reception staff told us that we could not use the toilets and instead suggested that we try the pub next door. I found this response extremely upsetting and, frankly, lacking in compassion and understanding. Being refused access to toilet facilities when experiencing an urgent symptom of an invisible disability was distressing and humiliating, particularly when I had made the effort to explain the situation and provide evidence of my disability. Invisible disabilities are not always immediately apparent, but that does not make their impact any less serious. I would strongly urge Premier Inn to ensure that reception staff receive appropriate training and guidance on invisible disabilities, including conditions such as inflammatory bowel disease, and on how to respond sensitively and reasonably when a customer explains that they require urgent access to toilet facilities because of a disability. I would appreciate this matter being investigated and would like to know what steps Premier Inn intends to take to prevent other customers with invisible disabilities from experiencing a similar situation. I look forward to receiving a considered response.
• MS

  Melissa Sevier

  Sep 16, 2026
  5.0
  This is our first time staying at Premier Inn and decided on this hotel because of the location. The location is fantastic with high walkability, close to the Tube station or take the Thames ferry at Bankside, or just order a cab/Uber. We reserved a Premiere room and it was worth it. The premiere room came with Ultra Wi-fi (three devices) but all the rooms have free Wi-Fi. First, the room was spacious, self-controlled air conditioning, and a super comfortable bed (extra pillows were in the closest). The premiere room came with a mini-fridge that was actually cold. Great shower, seating area, and lots of places to plug in your devices including an makeup/hair vanity outside the bathroom area. The breakfast was fantastic--well scrambled eggs/fried eggs, cereals, pancakes, fruit, fancy coffee machine, juices, and meats (bacon, sausages, ham). There is an vending machine that takes only credit cards/Apple Pay in the lobby. They also have a nice sized luggage storage room. The only minor negative was just a few tv channels (no biggie for us) and our early arrival wasn't ready. The manager, refunded us the fee but also got is into our room about 45 minutes later and gave us free breakfast for the inconvience. (Maybe call ahead--he said housekeeping was behind and they had been super busy. We usually stay at 4/5 star hotels--(Hilton, Sheraton, etc) and I am a now a fan of Premiere Inn and will stay with them again in the future (at least with a Premium room). I highly recommend!!

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